Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Repeated songs on Discover Weekly

I have been a Premium member since October of last year and have been listening to the Discover Weekly playlist pretty much every week since then. But within the last couple of weeks I have noticed several songs popping up on the list that have been ...

  • Casual Listener
  • I have been a Premium member since October of last year and have been listening to the Discover Weekly playlist pretty much every week since then. But within the last couple of weeks I have noticed s...
  • andykirillov
  • Casual Listener
  • 1252 Views
  • 5 comments
  • 5 likes
  • Not An Issue
  • 1252 Views
  • 5 comments
  • 5 votes

Running

The Running Option und er Browse is gone...An ideas Show to geht it back?

  • Casual Listener
  • The Running Option und er Browse is gone... An ideas Show to geht it back?
  • julia444
  • Newbie
  • 55 Views
  • 2 comments
  • 5 likes
  • Not An Issue
  • 55 Views
  • 2 comments
  • 5 votes

Missing Running Playlist

I just logged into my account to go for a run, but the Running section is completely gone. Is it going to come back? Is it getting updated to return soon?

  • Casual Listener
  • I just logged into my account to go for a run, but the Running section is completely gone. Is it going to come back? Is it getting updated to return soon?
  • Hubo
  • Spotify Star
  • 109 Views
  • 2 comments
  • 5 likes
  • Not An Issue
  • 109 Views
  • 2 comments
  • 5 votes

Fix shuffle, or I'm terminating my membership

Spotify, I know you simply don't give a flying f***, as is evidenced by your YEARS of ignoring this massive problem, but I'm moving to another music service (along with lots of other members, I'm sure), if you don't fix your infuriating shuffle algor...

  • Regular
  • Spotify, I know you simply don't give a flying f***, as is evidenced by your YEARS of ignoring this massive problem, but I'm moving to another music service (along with lots of other members, I'm sur...
  • Alfredo
  • Roadie
  • 82 Views
  • 1 comments
  • 5 likes
  • Not An Issue
  • 82 Views
  • 1 comments
  • 5 votes

Playlist gone on infomartion Section of the Artist

Where have gone the playlists in the information section of the artists?

  • Casual Listener
  • Where have gone the playlists in the information section of the artists? 😞
  • ookoo
  • Newbie
  • 242 Views
  • 2 comments
  • 6 likes
  • Playlist
  • Not An Issue
  • 242 Views
  • 2 comments
  • 6 votes

Artists' About Section

Up to a few days ago, on the desktop version, I was able to click on an artist's About section and see the top five cities in the world where they were listened to most and the top 5 playlists where the artist has been discovered. I REALLY liked thos...

  • Casual Listener
  • Up to a few days ago, on the desktop version, I was able to click on an artist's About section and see the top five cities in the world where they were listened to most and the top 5 playlists where ...
  • jshernandez
  • Newbie
  • 541 Views
  • 3 comments
  • 6 likes
  • Desktop
    Windows
  • Not An Issue
  • 541 Views
  • 3 comments
  • 6 votes

Duplicate songs when shuffling artist

I am seeing a number of songs appear twice in the playback queue when shuffling artists. Here is an example of what I see when pressing the "Shuffle Play" button on the artist page for the band DeVotchKa. I shuffled this artist several times and this...

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  • Not applicable
  • I am seeing a number of songs appear twice in the playback queue when shuffling artists. Here is an example of what I see when pressing the "Shuffle Play" button on the artist page for the band DeVot...
  • Alfredo
  • Roadie
  • 1613 Views
  • 1 comments
  • 5 likes
  • iOS
  • Not An Issue
  • 1613 Views
  • 1 comments
  • 5 votes

New Music Notifications Missing

Device: Desktop Operating System Version: Win 7 Spotify Version: 1.0.28.87.g8f9312a4 Description: Since the last software update, the notifications icon next to my inbox is completely gone. I get no notifications when the artists I follow release new...

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  • Casual Listener
  • Device:  Desktop   Operating System Version: Win 7   Spotify Version: 1.0.28.87.g8f9312a4   Description: Since the last software update, the notifications icon next to my in...
  • fishko17
  • Regular
  • 884 Views
  • 6 comments
  • 8 likes
  • Desktop
    Windows
  • Not An Issue
  • 884 Views
  • 6 comments
  • 8 votes

10k songs limitation on your music

Hello,As you or may not agree, 10k is a very low value for the number of songs that a user is able to save into your music. Although you may consider that the majority of users do not save that much songs into their libraries, the truth is that there...

  • Casual Listener
  • Hello, As you or may not agree, 10k is a very low value for the number of songs that a user is able to save into your music. Although you may consider that the majority of users do not save that muc...
  • Amus-i-c
  • Music Fan
  • 1988 Views
  • 7 comments
  • 9 likes
  • Desktop
    Mac
  • Not An Issue
  • 1988 Views
  • 7 comments
  • 9 votes

Web Player skips every song on playlist

Web player skips every song in playlist on Internet Explorer. Desktop app, android and iphone all work just fine. Ive cleared cache and cookies, logged out and back in, restarted router and laptop....any other suggestions

  • Casual Listener
  • Web player skips every song in playlist on Internet Explorer. Desktop app, android and iphone all work just fine. Ive cleared cache and cookies, logged out and back in, restarted router and laptop......
  • Filiep
  • Newbie
  • 1025 Views
  • 37 comments
  • 6 likes
  • Web Player
  • Not An Issue
  • 1025 Views
  • 37 comments
  • 6 votes

The latest Web Player UI

Hello, I have been using spotify for a while, and enjoy the web player for music on different computers without the need to download an application. It was perfect before the UI switch to a more smartphone/tablet oriented look, with too much wasted s...

  • Casual Listener
  • Hello, I have been using spotify for a while, and enjoy the web player for music on different computers without the need to download an application. It was perfect before the UI switch to a more smar...
  • JuanCamilo
  • Roadie
  • 149 Views
  • 4 comments
  • 6 likes
  • missing controls
  • Not An Issue
  • 149 Views
  • 4 comments
  • 6 votes

Spotify Connect not shuffling properly

Device: Android device and Windows PC Operating System Version: Windows 8 for PC and KitKat for AndroidSpotify Version: Latest Version 1.0.24.104.g92a22684Description: It seems to me that whenever I start a shuffle on my phone and transfer to play on...

  • Regular
  • Device: Android device and Windows PC   Operating System Version:  Windows 8 for PC and KitKat for Android Spotify Version:  Latest Version 1.0.24.104.g92a22684 Description:...
  • Pukingpope
  • Regular
  • 1013 Views
  • 7 comments
  • 8 likes
  • Connect
    shuffle
  • Not An Issue
  • 1013 Views
  • 7 comments
  • 8 votes

Message shows I'm listening from another device that's not mine

Device: iPad Operating System Version: iOS 9.2.1Spotify Version: 5.0.0Description: Message says I'm listening from a device that is not mine. It's playing someone else's music and it won't stop.To reproduce:Step 1Step 2...Workaround: N/A Additional i...

  • Casual Listener
  • Device:  iPad  Operating System Version:  iOS 9.2.1 Spotify Version:  5.0.0 Description:  Message says I'm listening from a device that is not mine. It's playing someo...
  • LMH4
  • Newbie
  • 49308 Views
  • 19 comments
  • 8 likes
  • iOS
  • Not An Issue
  • 49308 Views
  • 19 comments
  • 8 votes

Where'd they go?

What happened to the white stripes albums??? They're all gone... they were there yesterday?!?

  • Casual Listener
  • What happened to the white stripes albums??? They're all gone... they were there yesterday?!?
  • ratdc
  • Newbie
  • 899 Views
  • 6 comments
  • 6 likes
  • Not An Issue
  • 899 Views
  • 6 comments
  • 6 votes

Windows 10 HiDPI: Blurry font in some places, sharp in others

Some parts of the Spotify Windows 10 client UI has a very nice, satisfyingly sharp font.Other parts of the UI has a blurry font that routinely kills puppies. Example: In the social feed (right side of the client), every other "post" has a sharp font,...

  • Regular
  • Some parts of the Spotify Windows 10 client UI has a very nice, satisfyingly sharp font. Other parts of the UI has a blurry font that routinely kills puppies.   Example: In the social feed (r...
  • besez
  • Regular
  • 1933 Views
  • 8 comments
  • 7 likes
  • Desktop
    Windows
  • Not An Issue
  • 1933 Views
  • 8 comments
  • 7 votes

Multiple registrations of same device in offline device list / downloaded music disappearing

Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into the list of offline devices even though it is already lis...

  • Casual Listener
  • Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into t...
  • Gifpak
  • Visitor
  • 2846 Views
  • 15 comments
  • 5 likes
  • Android
    missing downloaded music
    Offline Devices
  • Not An Issue
  • 2846 Views
  • 15 comments
  • 5 votes

Shuffle not really shuffling

I have a playlist with over 1,000 songs that I always listen to in the "shuffle" mode. The problem is that I keep hearing the same songs repeat mulitple times in a listening session. I'm not sure why this is and I do not have the desire to edit the q...

  • Casual Listener
  • I have a playlist with over 1,000 songs that I always listen to in the "shuffle" mode.  The problem is that I keep hearing the same songs repeat mulitple times in a listening session.  I'm ...
  • ZullyB
  • Roadie
  • 354 Views
  • 10 comments
  • 5 likes
  • Not An Issue
  • 354 Views
  • 10 comments
  • 5 votes

The Spotify shuffle is the worst!

I am thinking about getting rid of my account with Spotify and switching to something else. I currently have 1042 songs and only a handful of those songs are ALWAYS played. I hate it so much I don’t save all these songs so that I can hear the same on...

  • Casual Listener
  • I am thinking about getting rid of my account with Spotify and switching to something else. I currently have 1042 songs and only a handful of those songs are ALWAYS played. I hate it so much I don’t ...
  • Alfredo
  • Roadie
  • 487 Views
  • 1 comments
  • 4 likes
  • Not An Issue
  • 487 Views
  • 1 comments
  • 4 votes

No Spotify Radio in Japan

Why is there no option to start a radio station in Japan? This is a huge feature missing from the Japan spotify service.

  • Casual Listener
  • Why is there no option to start a radio station in Japan? This is a huge feature missing from the Japan spotify service. 
  • digitalbento
  • Newbie
  • 330 Views
  • 4 comments
  • 6 likes
  • Not An Issue
  • 330 Views
  • 4 comments
  • 6 votes