Can't play any more on lg web os 05.20.01

Solved!

Can't play any more on lg web os 05.20.01

RobS78Spotify

Plan

Free/Premium

Country

 

Device

Lg tv sk8000plbs

Operating System

Lg web os 05.20.01

 

My Question or Issue

Button "play" won't work any more

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Mihail

Hey @RobS78Spotify,

 

Thanks for searching for the answer you need here. 

 

Apologies for the delayed response, we just came across this thread. If you're still experiencing the issue, could you try logging out and back in to your account two times in a row? This prompts a resynch with our servers.

 

If that doesn't fix things, it's possible that some of the app files have gotten corrupted. To that end we suggest that you remove the app and install it anew, that way all necessary files will be built from the ground up. It's also a good idea to check if there are any updates available for the OS on your TV.

 

Hope this helps. Keep us posted on how it goes.  

Mihail Moderator
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1 Reply
Marked as solution

Mihail

Hey @RobS78Spotify,

 

Thanks for searching for the answer you need here. 

 

Apologies for the delayed response, we just came across this thread. If you're still experiencing the issue, could you try logging out and back in to your account two times in a row? This prompts a resynch with our servers.

 

If that doesn't fix things, it's possible that some of the app files have gotten corrupted. To that end we suggest that you remove the app and install it anew, that way all necessary files will be built from the ground up. It's also a good idea to check if there are any updates available for the OS on your TV.

 

Hope this helps. Keep us posted on how it goes.  

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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