Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11765 Views
  • 78 replies
  • 9 likes
  • Other
  • 11765 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20425 Views
  • 9 replies
  • 2 likes
  • Other
  • 20425 Views
  • 9 replies
  • 2 likes

Unable to report NSFW podcasts

I have found some NSFW podcasts that showcase very inappropriate things, and I am unable to report them. This issue persists on both my desktop and mobile device. The podcast links are below:Spotties 1WinterXD 9 (I lost count)JunGoodsh*tsuper fun pod...

  • Newbie
  • I have found some NSFW podcasts that showcase very inappropriate things, and I am unable to report them. This issue persists on both my desktop and mobile device.   The podcast links are below...
  • 78 Views
  • 0 replies
  • 0 likes
  • NSFW
    Podcasts
    report
  • 78 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playing on another device erroneous error.

PlanPremium Family CountryUKDeviceTesla Model 3Pixel 7 ProOperating SystemTesla Version: v11.1 (2024.8.7 788c4ffd4ccc)Android 14 Build number APIA.240405.002 My Question or IssueOn a short journey today the Spotify app in my Tesla kept stopping every...

  • Newbie
  • Plan Premium Family  Country UK Device Tesla Model 3 Pixel 7 Pro Operating System Tesla Version: v11.1 (2024.8.7 788c4ffd4ccc) Android 14 Build number APIA.240405.002   My Questi...
  • TwistedQ
  • Casual Listener
  • 1842 Views
  • 4 replies
  • 0 likes
  • 1842 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify stops playing in the middle of a song, often changes devices

Lately, my Spotify desktop app will just abruptly stop playing music. When I tab over to the app, it says that it has transferred control to my phone. My phone is on my desk and is not even unlocked when this happens. Sometimes it pauses when it does...

  • Regular
  • Lately, my Spotify desktop app will just abruptly stop playing music. When I tab over to the app, it says that it has transferred control to my phone. My phone is on my desk and is not even unlocke...
  • Maria
  • Moderator
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Audiobooks not showing

Hey guysPlanindividual premiumCountryHungaryDeviceIphone 14, Dell laptop My Question or IssueSince I heard you can now play audiobooks, I wanted to check it about. My problem is that I can’t find it nor see it anywhere. In the phone app there’s no au...

  • Newbie
  • Hey guys Plan individual premium Country Hungary Device Iphone 14, Dell laptop   My Question or Issue Since I heard you can now play audiobooks, I wanted to check it about. My problem i...
  • Yo94
  • Visitor
  • 5031 Views
  • 9 replies
  • 0 likes
  • Other
  • 5031 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Can't play a full album

Just went into premium, but still cant play a full album. after playing the first song of the album by clicking on it, Spotify will than shuffle the songs and worse, play the songs in live versions! can i just listen to a full album by its original o...

  • Visitor
  • Just went into premium, but still cant play a full album. after playing the first song of the album by clicking on it, Spotify will than shuffle the songs and worse, play the songs in live versions! ...
  • AnyDayJoe
  • Casual Listener
  • 56389 Views
  • 21 replies
  • 3 likes
  • music
  • 56389 Views
  • 21 replies
  • 3 likes

Spotify app stops playing track on Playstation 4 and 5 (PS4, PS5)

PlanPremiumCountryDenmarkDevicePlaystation 4 and 5Operating SystemPlaystation 5 OS? 23.01-07.00.00.44-00.00.00.0.1My Question or IssueWhen playing music from the "Music tab" on the PS4 "Quick Menu" or the PS5 "Control center", sometimes after the pla...

  • Casual Listener
  • Plan Premium Country Denmark Device Playstation 4 and 5 Operating System Playstation 5 OS?  23.01-07.00.00.44-00.00.00.0.1 My Question or Issue When playing music from the "Music tab" ...
  • DraciauxChaos
  • Visitor
  • 9083 Views
  • 8 replies
  • 0 likes
  • PlayStation
  • 9083 Views
  • 8 replies
  • 0 likes

Superuser Contribution "Year in Review" playlist displays the current user's playlist instead of t

When attempting to view another user's "Year in Review" playlist, the playlist displayed is the current logged-in user's "Year in Review" playlist, rather than the intended user's playlist. This issue occurs across multiple platforms: web, iOS app, a...

  • Casual Listener
  • When attempting to view another user's "Year in Review" playlist, the playlist displayed is the current logged-in user's "Year in Review" playlist, rather than the intended user's playlist. This issu...
  • AlejaR
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify isn't playing anything on any of my devices

everytime I try to play something is just doesn't load or the screen is black. I've tried different devices, changing wifi networks, logging in and out and deleting and reinstalling the app but nothing seems to be working

  • Casual Listener
  • everytime I try to play something is just doesn't load or the screen is black. I've tried different devices, changing wifi networks, logging in and out and deleting and reinstalling the app but nothi...
  • Yordan
  • Moderator
  • 117 Views
  • 3 replies
  • 0 likes
  • 117 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify suddenly shoots volume to MAX and blows Hi-Fi Amplifier

Plan: Premium IndividualCountry: SpainDevice: Denon AVR-X4500 H and iPhone SEOperating System: iOS 17.4.1 I have a Denon AVR-X4500H amplifier and was listening to music from Spotify the other day (through Denon HEOS Music which is certified for Spoti...

  • Regular
  • Plan: Premium Individual Country: Spain Device: Denon AVR-X4500 H and iPhone SE Operating System: iOS 17.4.1   I have a Denon AVR-X4500H amplifier and was listening to music ...
  • ivanbobadilla
  • Regular
  • 1155 Views
  • 6 replies
  • 5 likes
  • Denon
  • 1155 Views
  • 6 replies
  • 5 likes

Superuser Contribution wearos offline audiobook playback stutters

PlanPremiumCountryUkDeviceSamsung watch 4 classic SMr880With Bluetooth headphonesOperating SystemAndroid 14 / wearos 5.0 My Question or IssueWhen listening offline to downloaded music using detached watch only (e.g. out for a run) music playback is f...

  • Casual Listener
  • Plan Premium Country Uk Device Samsung watch 4 classic SMr880 With Bluetooth headphones Operating System Android 14 / wearos 5.0   My Question or Issue When listening offline to downl...
  • Dessi
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts are now so much quieter than songs

Plan Premium Country US Device Pixel 7 Operating System Android 14 My Question or Issue Podcasts sound are now so much lower than songs. This has been happening for a month. Listen to any NPR podcast with any song for comparison. It applies to other ...

  • Casual Listener
  • Plan Premium Country US Device Pixel 7 Operating System Android 14   My Question or Issue Podcasts sound are now so much lower than songs. This has been happening for a month...
  • Alenjak7
  • Gig Goer
  • 7977 Views
  • 36 replies
  • 3 likes
  • Other
  • 7977 Views
  • 36 replies
  • 3 likes

Superuser Contribution Premium still plays ads on Google Nest Hub

Plan Premium Family DeviceGoogle Nest Hub My Question or IssueRecently I started to hears and see ads while using my Spotify account on my Google Nest Hub (the one with display). I'm premium for several years, have used my account on mobile, desktop ...

  • Casual Listener
  • Plan Premium Family   Device Google Nest Hub   My Question or Issue Recently I started to hears and see ads while using my Spotify account on my Google Nest Hub (the one with display)...
  • JohnKozak
  • Visitor
  • 5307 Views
  • 16 replies
  • 4 likes
  • Other
  • 5307 Views
  • 16 replies
  • 4 likes

How do I fix "spotify can't play this right now" on my chrome book?

I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?

  • Visitor
  • I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?
  • 31k6waxolqfaaacllml5
  • Visitor
  • 1891 Views
  • 2 replies
  • 1 likes
  • 1891 Views
  • 2 replies
  • 1 likes

Superuser Contribution How can I disable the DJ voice narration?

I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the music. It's distracting and makes me want to turn it o...

  • Visitor
  • I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the mus...
  • VPofNewYorkTimes
  • Newbie
  • 2046 Views
  • 5 replies
  • 15 likes
  • 2046 Views
  • 5 replies
  • 15 likes

Superuser Contribution Podcasts consistent restarting / crashing mid session (7/9/24 - IPhone 15PM)

Hey Team /All. I listen to podcasts & JRE daily. My problem for the past two months I’ve been dealing with Spotify consistently crashing the specific podcast stream every time an ad finishes or if I switch, Back and forth from app to app and back aga...

  • Newbie
  • Hey Team /All. I listen to podcasts & JRE daily. My problem for the past two months I’ve been dealing with Spotify consistently crashing the specific podcast stream every time an ad finishes or i...
  • Novy
  • Moderator
  • 297 Views
  • 3 replies
  • 0 likes
  • Other
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alexa Devices not showing up

Hi I am having an isdue and hope someone can help.1. All of a sudden my alexa devices do not show up as "available devices" in spotify. I use the mobile spotify app. I have reinstalled both Spotify and Alexa app device(s) in the app. Ironically this ...

  • Visitor
  • Hi I am having an isdue and hope someone can help. 1. All of a sudden my alexa devices do not show up as "available devices" in spotify. I use the mobile spotify app. I have reinstalled both Spotify...
  • AmishOutlaws
  • Visitor
  • 72494 Views
  • 31 replies
  • 4 likes
  • Other
  • 72494 Views
  • 31 replies
  • 4 likes

Superuser Contribution Clicking on the equalizer for spotify just brings me to my dolby atmos

I use spotify on both my laptop and tablet, but my laptop only seems to have the built in equalizer option. My phone just sends me to my dolby atmos settings which do not have an equalizer of sorts and do not help at all for what I'm trying to do: ad...

  • Casual Listener
  • I use spotify on both my laptop and tablet, but my laptop only seems to have the built in equalizer option. My phone just sends me to my dolby atmos settings which do not have an equalizer of sorts a...
  • B57
  • Visitor
  • 301 Views
  • 2 replies
  • 2 likes
  • 301 Views
  • 2 replies
  • 2 likes