Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
55790 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I fell asleep while listening to an audiobook, and despite using Spotify’s built-in sleep timer, it failed to stop playback. The entire audiobook played through, and all my listening hours were used up without me actually hearing the content. I reach...
I fell asleep while listening to an audiobook, and despite using Spotify’s built-in sleep timer, it failed to stop playback. The entire audiobook played through, and all my listening hours were used ...
176 Views
0 replies
1 likes
PlanPremiumCountryCanadaDevicePixel 6 ProOperating SystemAndroid 16/Chromecast My Question or Issue Whether casting on Chromecast or having the phone play, playback stops after first song of any album or playlist.
Plan Premium Country Canada Device Pixel 6 Pro Operating System Android 16/Chromecast My Question or Issue Whether casting on Chromecast or having the phone play, playback st...
Moderator
269 Views
3 replies
0 likes
I am currently trying to listen from the UK with my sister who is in Germany and it plays completely different songs. The current song for me restarts when she changes the song or her song ends. So I am basically stuck listening to the same song over...
I am currently trying to listen from the UK with my sister who is in Germany and it plays completely different songs. The current song for me restarts when she changes the song or her song ends. So I...
Newbie
2273 Views
2 replies
1 likes
Have been contacting Spotify support since June 8th about a particular artist that is selling playlist placements, etc (clearly violating terms) and has been on an editorial playlist since 2022
Have been contacting Spotify support since June 8th about a particular artist that is selling playlist placements, etc (clearly violating terms) and has been on an editorial playlist since 2022
127 Views
0 replies
0 likes
Meine Zeit Hörbücher zu Horen ist in meinem Duo-Abo verbraucht, jetzt möchte ich Zeit nachkaufen, geht aber nicht
Meine Zeit Hörbücher zu Horen ist in meinem Duo-Abo verbraucht, jetzt möchte ich Zeit nachkaufen, geht aber nicht
Spotify Star
196 Views
1 replies
0 likes
Same here. I also noticed a bug where a video podcast will stay stuck at 0:00 and never play when it is sent over Spotify Connect to the Windows app minimized to the tray. Meanwhile, no problems doing this with music or audio-only podcasts. Yet anoth...
Same here. I also noticed a bug where a video podcast will stay stuck at 0:00 and never play when it is sent over Spotify Connect to the Windows app minimized to the tray. Meanwhile, no problems doin...
Moderator
237 Views
1 replies
0 likes
- It’s been three separate times already when I’ve opened Spotify, and for a literal split second seen the song I was playing before at the bottom of the screen, but then this random song from this artist called “Saiso Cupid” starts playing. It’s alw...
- It’s been three separate times already when I’ve opened Spotify, and for a literal split second seen the song I was playing before at the bottom of the screen, but then this random song from this a...
Spotify Star
342 Views
1 replies
0 likes
If i copy someones profile url will they be notified due to latest update?
If i copy someones profile url will they be notified due to latest update?
Spotify Star
360 Views
3 replies
0 likes
It doesn't matter if it's a video, podcast or song it pauses and won't unpause untill i do it. No matter what it's connected too
It doesn't matter if it's a video, podcast or song it pauses and won't unpause untill i do it. No matter what it's connected too
Moderator
160 Views
1 replies
0 likes
First idea: it would be very helpful to have a place to report a bug or issue with the app. Ive noticed a problem lately and there is no way to point it out anywhere, nor any discussion about it online, that i can find. I really hate when companies /...
First idea: it would be very helpful to have a place to report a bug or issue with the app. Ive noticed a problem lately and there is no way to point it out anywhere, nor any discussion about it onli...
Moderator
475 Views
1 replies
0 likes
Non so più trovare l'email per accedere ad uno dei miei account e so solo che il nome visualizzato è: Maooooo, che è un account premium con la prova gratuita e la foto profilo di un pinguino imperatore. Grazie a chi mi aiuterà
Non so più trovare l'email per accedere ad uno dei miei account e so solo che il nome visualizzato è: Maooooo, che è un account premium con la prova gratuita e la foto profilo di un pinguino imperato...
Spotify Star
208 Views
1 replies
0 likes
I do I upload Still Crusin by the Beach Boys?
I do I upload Still Crusin by the Beach Boys?
Spotify Star
118 Views
1 replies
0 likes
I need help to change the email address attached to my account
I need help to change the email address attached to my account
Spotify Star
244 Views
1 replies
0 likes
I can't log into my account. When I log in, I immediately get an error "something went wrong" and I'm kicked out of my account, although a couple of hours ago everything was fine
I can't log into my account. When I log in, I immediately get an error "something went wrong" and I'm kicked out of my account, although a couple of hours ago everything was fine
Spotify Star
186 Views
1 replies
0 likes
Why do most songs play too fast - at a faster speed than original recordings? This ruins the original song and raises the key it was recorded in.
Why do most songs play too fast - at a faster speed than original recordings? This ruins the original song and raises the key it was recorded in.
Moderator
179 Views
1 replies
0 likes
I regularly listen to the Rockonteurs podcast in the UK as a UK user and went back to finish off an episode I'd started to listen to on Sunday. Spotify now says "Sorry that's not currently available in your region" but it most surely is. My region is...
I regularly listen to the Rockonteurs podcast in the UK as a UK user and went back to finish off an episode I'd started to listen to on Sunday. Spotify now says "Sorry that's not currently available ...
Newbie
1091 Views
5 replies
0 likes
CountryUSA DeviceiPhone 16 My Question or IssueHello Spotify Support, I hope you’re doing well! I’m reaching out regarding my podcast Ask My Mom. In the show description, I mistakenly listed my mom as a certified **bleep** therapist, but her correct ...
Country USA Device iPhone 16 My Question or Issue Hello Spotify Support, I hope you’re doing well! I’m reaching out regarding my podcast A...
Moderator
226 Views
1 replies
0 likes
I noticed that ever since either the last update or some Podcasters switched to video, i can't listen to podcasts without videoPlanFamily Plan/PremiumCountryUnited StatesMy Question or IssueWhat can i do to listen to podcasts without video?
I noticed that ever since either the last update or some Podcasters switched to video, i can't listen to podcasts without video Plan Family Plan/Premium Country United States My Question or Issu...
Spotify Star
135 Views
1 replies
1 likes
Eu coloco a música e quando saio do app ela começa a travar
Eu coloco a música e quando saio do app ela começa a travar
Spotify Star
221 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone / PCOperating SystemiOS, Windows 11 My Question or IssueIs there some reason that when one podcast episode ends the next unplayed episode doesn’t start? I feel like this should be simple, but if I’m listening to a po...
Plan Premium Country USA Device iPhone / PC Operating System iOS, Windows 11 My Question or Issue Is there some reason that when one podcast episode ends the next unplayed episode do...
Regular
517 Views
7 replies
0 likes
