Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • KateChenque
  • Newbie
  • 19546 Views
  • 120 replies
  • 13 likes
  • Other
  • 19546 Views
  • 120 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21794 Views
  • 9 replies
  • 2 likes
  • Other
  • 21794 Views
  • 9 replies
  • 2 likes

Superuser Contribution I pitched a 2nd song by mistake

I pitched a song about a month ago set to be released tomorrow. I pitched a 2nd song to prepare a follow up and the 1st pitch was deleted. Will I lose a spot on the release radar for the first song submitted? I didn't realize you cannot pitch 2 songs...

  • Casual Listener
  • I pitched a song about a month ago set to be released tomorrow. I pitched a 2nd song to prepare a follow up and the 1st pitch was deleted. Will I lose a spot on the release radar for the first song s...
  • Novy
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • Other
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Issue with the Web Player skipping tracks on multiple devices

I did not encounter any error messages, it just play random songs on the playlist when using the web browser version of Spotify. I never encountered this back then until 2 weeks ago. I never noticed it since I mostly listen on my app from my phone.

  • Newbie
  • I did not encounter any error messages, it just play random songs on the playlist when using the web browser version of Spotify. I never encountered this back then until 2 weeks ago. I never noticed ...
  • MihailY
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback gets paused if Bluetooth headset is connected with multiple devices simultaneously

Hi everyone, We're seeing reports that the Spotify app keeps pausing audio whenever there are multiple devices connected to the same Bluetooth headset and the app is open on at least one of the connected devices. Special thanks to @growlybeard who pr...

  • Moderator
  • Moderator
  • Hi everyone,   We're seeing reports that the Spotify app keeps pausing audio whenever there are multiple devices connected to the same Bluetooth headset and the app is open on at least one o...
  • m5g99behemoth
  • Visitor
  • 51671 Views
  • 130 replies
  • 71 likes
  • Bluetooth Multipoint
  • 51671 Views
  • 130 replies
  • 71 likes

Solved!!Superuser Contribution Playlist visibility

PlanFreeCountry DeviceChromebookOperating SystemChromeOS My Question or IssueI am using the Spotify Web Player and one one my playlists says that it is public but when other people try to view it, it does not appear.

  • Regular
  • Plan Free Country   Device Chromebook Operating System ChromeOS   My Question or Issue I am using the Spotify Web Player and one one my playlists says that it is public but when o...
  • MihailY
  • Moderator
  • 807 Views
  • 14 replies
  • 0 likes
  • music
    Other
  • 807 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution What happened to the Spotify Storylines feature?

It was those little notes that artists would attach to some songs and basically added their own thoughts to the song or more meaning to it

  • Visitor
  • It was those little notes that artists would attach to some songs and basically added their own thoughts to the song or more meaning to it
  • vee3825
  • Newbie
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes

Solved!! Podcast episodes list not shown after update

PlanFreeDevice( Samsung Galaxy 23 FE)Operating System(Android UI 6.1, 14) My Question or IssueAfter the most recent Software update today, there are a couple if issues with spotify, most importantly that the podcast episodes lists are not shows anymo...

  • Regular
  •   Plan Free Device ( Samsung Galaxy 23 FE) Operating System (Android UI 6.1, 14)   My Question or Issue After the most recent Software update today, there are a couple if issues wi...
  • Ace401
  • Regular
  • 390 Views
  • 8 replies
  • 0 likes
  • Samsung
  • 390 Views
  • 8 replies
  • 0 likes

Superuser Contribution My Spotify has started randomly sending jams to people near me

I was sitting near someone I didn’t know, and I wasn’t friends with them on Spotify, and they were invited to join my “jam” that I had never started, and it displayed my name and the device I was playing through to them.

  • Visitor
  • I was sitting near someone I didn’t know, and I wasn’t friends with them on Spotify, and they were invited to join my “jam” that I had never started, and it displayed my name and the device I was pla...
  • vertigo_etrec
  • Newbie
  • 1015 Views
  • 3 replies
  • 4 likes
  • 1015 Views
  • 3 replies
  • 4 likes

Superuser Contribution Wear OS app not adding to playlist

PlanPremiumCountryIndiaDeviceGalaxy Watch 6Operating SystemWear OS 5 My Question or IssueIf I am playing music either via an app on my laptop or official Spotify app on Android and try to click on plus symbol in Wear OS app, it auto adds to liked son...

  • Casual Listener
  • Plan Premium Country India Device Galaxy Watch 6 Operating System Wear OS 5       My Question or Issue If I am playing music either via an app on my laptop or official Spot...
  • Ivelina
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resubscribe to Premium and update email address

Good morning, I have had a subscription to Spotify for quite a while. Something happened and now I have ads. I've tried to switch to a premium package, which must be what I had in the past but, can't do it. I think the email address that is on file w...

  • Visitor
  • Good morning, I have had a subscription to Spotify for quite a while.  Something happened and now I have ads. I've tried to switch to a premium package, which must be what I had in the past but,...
  • Maria
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • Other
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Unable to get past Captcha

This only works if your device does 4g? But what if you're dealing with a tablet? It doesn't work over 4g hotspot either

  • Newbie
  • This only works if your device does 4g? But what if you're dealing with a tablet? It doesn't work over 4g hotspot either 
  • MihailY
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sleep timer - End of episode

PlanFreeCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 12Spotify Version9.0.30.642 (latest), but I believe has been happening on all recent versionsMy Question or IssueI listen to an incredible amount of podcasts on a regular basis & have...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy S10+ Operating System Android 12 Spotify Version 9.0.30.642 (latest), but I believe has been happening on all recent versions My Question or Issu...
  • Ivelina
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

App Pkayback issue

Unreliable Playback Issue Experienced on all devices even after both reinstalling & clearing apps cache on mobile while on Windows or primarily what I think any device that I use, especially as tied to my FB account-Spotify tends to still keep crashi...

  • Newbie
  • Unreliable Playback Issue Experienced on all devices even after both reinstalling & clearing apps cache on mobile while on Windows or primarily what I think any device that I use, especially as t...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify on Alexa constantly interrupting

Hi everyone,I have an Alexa Echo Dot connected to speakers and play songs from Spotify on it. However, when I have the Spotify app opened on my Mac or iPhone, they constantly hijack the sound from the Alexa and interrupt my music. Is there any way to...

  • Newbie
  • Hi everyone, I have an Alexa Echo Dot connected to speakers and play songs from Spotify on it. However, when I have the Spotify app opened on my Mac or iPhone, they constantly hijack the sound from ...
  • Balto7
  • Visitor
  • 5800 Views
  • 15 replies
  • 1 likes
  • App & Features
  • 5800 Views
  • 15 replies
  • 1 likes

Spotify Connect skips every song after a few seconds in Musiccast (Yamaha RX-V4A)

PlanPremiumCountryArgentinaDeviceYamaha RX-V4AOperating SystemFirmware 1.71 My Question or IssueEver since updating to the latest firmare on my Yamaha RX-V4A A/V receiver, no matter from which device I'm broadcasting from (be it a laptop, phone, desk...

  • Newbie
  • Plan Premium Country Argentina Device Yamaha RX-V4A Operating System Firmware 1.71   My Question or Issue Ever since updating to the latest firmare on my Yamaha RX-V4A A/V receiver, no...
  • 94 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 94 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to get recommended songs to auto play after I search a specific song?

When I type in a specific song to play in the search bar normally it’ll start playing similar recommend songs automatically after. It stopped doing that, how do I fix it to start playing the recommended songs after I type in a specific song in the se...

  • Casual Listener
  • When I type in a specific song to play in the search bar normally it’ll start playing similar recommend songs automatically after. It stopped doing that, how do I fix it to start playing the recommen...
  • olfcai
  • Visitor
  • 523 Views
  • 5 replies
  • 0 likes
  • 523 Views
  • 5 replies
  • 0 likes

Superuser Contribution Help Please

Subject: Question About When Spotify Podcasts Were Added to the Main AppDear Spotify Support Team,I hope this message finds you well. I am reaching out because I am unsure about the exact date when podcasts were integrated into the main Spotify app. ...

  • Visitor
  • Subject: Question About When Spotify Podcasts Were Added to the Main App Dear Spotify Support Team, I hope this message finds you well. I am reaching out because I am unsure about the exact date wh...
  • ThePodfather
  • Spotify
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes