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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55643 Views

7 replies

4 likes

  • 55643 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37296 Views

209 replies

18 likes

Other
  • 37296 Views
  • 209 replies
  • 18 likes

Spotify app on to is very glitchy after TV upgrade

My Mi TV had recently updated and since than the lyrics of every song is glitchy and every time I move my remote to do anything, the action isn't smooth and very harsh on the eye… Does anyone know why? And how to fix it?

Newbie

My Mi TV had recently updated and since than the lyrics of every song is glitchy and every time I move my remote to do anything, the action isn't smooth and very harsh on the eye… Does anyone know wh...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I move Spotify from old Android phone to new Apple SE Phone?

Spotify currently on my old Android phone. I would like to move it over to my new Apple phone, with all my playlist moved over intact if possible. Thanks

Visitor

Spotify currently on my old Android phone. I would like to move it over to my new Apple phone, with all my playlist moved over intact if possible. Thanks

Vasil

Moderator

893 Views

1 replies

0 likes

  • 893 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download music on Spotify web player with the premium plan

I have Spotify on my phone and I was able to download music and do shuffle and stuff but when I'm on the Spotify web with the same account, I can shuffle music but not download any so I can listen offline.

Visitor

I have Spotify on my phone and I was able to download music and do shuffle and stuff but when I'm on the Spotify web with the same account, I can shuffle music but not download any so I can listen of...

Novy

Moderator

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution corrupt song

The song RISINBLUE Beautiful seems to be corrupt. There is distortion in the track, and I have listened to it on my phone speaker, BT earbuds, my fire TV, its all the same.

Visitor

The song RISINBLUE Beautiful seems to be corrupt. There is distortion in the track, and I have listened to it on my phone speaker, BT earbuds, my fire TV, its all the same.

AlejaR

Moderator

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't open my 2022 wrapped

Each time i click on open wrapped, it directs me to website where it asks me to download Spotify mobile, knowing that i'm always using Spotify mobile

Visitor

Each time i click on open wrapped, it directs me to website where it asks me to download Spotify mobile, knowing that i'm always using Spotify mobile

Eni

Moderator

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to removed from the recent played music the podcast I don't follow.

I want to removed a podcast I don't follow, it keeps appearing on my Home page. I've try some solution but It doesn't work. Please help me with this. Thank you.

Visitor

I want to removed a podcast I don't follow, it keeps appearing on my Home page. I've try some solution but It doesn't work. Please help me with this. Thank you.

Kiril

Moderator

551 Views

2 replies

3 likes

  • 551 Views
  • 2 replies
  • 3 likes

Superuser Contribution Reporting copyright infringement on mobile

I have good evidence that a smaller artist stole the work from another more well known artist on Spotify and I want to report on mobile since I do not have access to desktop.

Casual Listener

I have good evidence that a smaller artist stole the work from another more well known artist on Spotify and I want to report on mobile since I do not have access to desktop.

Kiril

Moderator

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old playlists have grayed-out songs that are still available

I have 2 old playlists with a large number of songs that are grayed out. I thought this might be due to the songs no longer being available, but when I search for them I can still play them and add them to other playlists. I have tried logging out of...

Newbie

I have 2 old playlists with a large number of songs that are grayed out. I thought this might be due to the songs no longer being available, but when I search for them I can still play them and add t...

Alex

Spotify Legend

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution All devices Echo group disappeared

PlanPremiumCountryUSADeviceSamsung Note 20 Ultra My Question or IssueI have an "All Devices" group set up through Alexa that has always allowed Spotify to play on every Echo device in my home. A couple of days ago the All Devices group disappeared fr...

Newbie

Plan Premium Country USA Device Samsung Note 20 Ultra     My Question or Issue I have an "All Devices" group set up through Alexa that has always allowed Spotify to play on every E...

Eni

Moderator

375 Views

1 replies

0 likes

Music
Other
  • 375 Views
  • 1 replies
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Superuser Contribution Skipping 5 songs in playlist and only playing 10 seconds?

When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song.This behavior is on the Firefox web browser.

Casual Listener

When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song. This behavior is on the Firefox web browser.

fakau

Casual Listener

26135 Views

96 replies

11 likes

  • 26135 Views
  • 96 replies
  • 11 likes

Superuser Contribution Spotify stops playing playlist or plays a small amount

I’ve been having problems where Spotify will suddenly stop playing my playlist, and the only way to fix it is to get into another playlist and then go back into the playlist I was previously listening to.This of course starts to playlist all over, an...

Casual Listener

I’ve been having problems where Spotify will suddenly stop playing my playlist, and the only way to fix it is to get into another playlist and then go back into the playlist I was previously listenin...

Joan

Moderator

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist says public can't be accessed by others

A playlist that has been working for the last 2 weeks is not saying "not available" to those I have shared it with. Says I have removed it or made it private. It shows public on my page? I have even tried making it private than public to see if that ...

Visitor

A playlist that has been working for the last 2 weeks is not saying "not available" to those I have shared it with. Says I have removed it or made it private. It shows public on my page? I have even ...

gfgdkhlovjh

Visitor

615 Views

3 replies

1 likes

  • 615 Views
  • 3 replies
  • 1 likes

Superuser Contribution Wrong artist on song

The song's artist is wrong. I've noticed this happen with other songs but this one bothered me enough to try to do something about it. Basically the songs from an artist with the same name show up in the playlist for old artists (in this case Oingo B...

Visitor

The song's artist is wrong. I've noticed this happen with other songs but this one bothered me enough to try to do something about it. Basically the songs from an artist with the same name show up in...

AngiTae

Newbie

454 Views

2 replies

0 likes

  • 454 Views
  • 2 replies
  • 0 likes