Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Pursuant

Visitor

28847 Views

154 replies

14 likes

Other
  • 28847 Views
  • 154 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23942 Views

9 replies

2 likes

Other
  • 23942 Views
  • 9 replies
  • 2 likes

Superuser Contribution Song doesn't play

Whenever I try to play Slide Away by Miley Cyrus it doesn't play and the cover of the song is grey as well as the play button. This is the only song that does this to me.

Visitor

Whenever I try to play Slide Away by Miley Cyrus it doesn't play and the cover of the song is grey as well as the play button. This is the only song that does this to me.

MihailY

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some podcasts are working whilst others are not

PlanPremiumCountryAustraliaDeviceDesktop computer and PhoneOperating SystemWindows 10My Question or IssueI've been trying to listen to a podcast called the chuckle sandwich which was working the day before but is now no longer playing when I hit the ...

Casual Listener

Plan Premium Country Australia Device Desktop computer and Phone Operating System Windows 10 My Question or Issue I've been trying to listen to a podcast called the chuckle sandwich which wa...

Alex

Spotify Legend

648 Views

2 replies

0 likes

Connect
Other
Samsung
  • 648 Views
  • 2 replies
  • 0 likes

Superuser Contribution [PC] Will not play songs

Pc says that it cannot run songs and asked if files can be imported onto the computer to run them.PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 11 My Question or IssueMy Pc will not run any songs and displays an error asking ...

Visitor

Pc says that it cannot run songs and asked if files can be imported onto the computer to run them. Plan Premium Country United States Device Windows PC Operating System Windows 11   My...

Eni

Moderator

511 Views

3 replies

0 likes

music
  • 511 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify logs out on offline mode and cant log in

Everytime I use the offline mode and leave the app for a while, when i come back my account logged out and i cant log in, not even with the email link, and i have to uninstall it

Visitor

Everytime I use the offline mode and leave the app for a while, when i come back my account logged out and i cant log in, not even with the email link, and i have to uninstall it

AlejaR

Moderator

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Питання доступності сервісів спотіфай на території України, Крим.

Доброго часу доби, я пишу Вам з питання доступності сервісів спотіфай на території України, Крим. Виникає помилка підключення "Немає інтернету. Код помилки 4"Я розумію, що півострів перебуває під окупацією, проте хочу користуватися сервісами без пере...

Visitor

Доброго часу доби, я пишу Вам з питання доступності сервісів спотіфай на території України, Крим. Виникає помилка підключення "Немає інтернету. Код помилки 4" Я розумію, що півострів перебуває під ...

Alex

Spotify Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Bonjour je souhaite accéder à tous mes reçus pour 2022

je suis abonnée à spotify premium (9.99/mois)j'ai besoin de tous mes reçus 2022 mais ils ne figurent pas dans la liste des reçus (que 2021...)Comment faire?Merci

Visitor

je suis abonnée à spotify premium (9.99/mois) j'ai besoin de tous mes reçus 2022 mais ils ne figurent pas dans la liste des reçus (que 2021...) Comment faire? Merci

Jose_M

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify goes to old playlist and do not play the playlist i want.

Spotify plays only one song from playlist i want and then skips back to a christmas list. I have tried log out and in, do not help. Same problem with laptop and phone.

Visitor

Spotify plays only one song from playlist i want and then skips back to a christmas list. I have tried log out and in, do not help. Same problem with laptop and phone.

Joan

Moderator

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vinyl link

I spend a few hours researching available vinyls or cds for artists. Many artists don’t have vinyls available, but many do! There should be a link for each artist to vinyls or cds available- this would allow us to support the artists and buy local! T...

Visitor

I spend a few hours researching available vinyls or cds for artists. Many artists don’t have vinyls available, but many do! There should be a link for each artist to vinyls or cds available- this wou...

MihailY

Moderator

2958 Views

1 replies

0 likes

  • 2958 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just made a collaborate playlist, friend can't add songs

Windows 10 My Question or Issue As the title says I just made a playlist, added some songs then sent the collaborative link to my friend, I can see that he is added to the playlist but he cannot add any songs.

Casual Listener

Windows 10   My Question or Issue   As the title says I just made a playlist, added some songs then sent the collaborative link to my friend, I can see that he is added to the playlist ...

Dian

Spotify Legend

245 Views

1 replies

0 likes

Other
  • 245 Views
  • 1 replies
  • 0 likes

Estou com 2 contas de spotfy e queria cancelar uma

Tenho 2 celulares e estou pagando o valor de 19,90 duas vezes mas quero cancelar uma conta e ficar em somente 1 celular.

Visitor

Tenho 2 celulares e estou pagando o valor de 19,90 duas vezes mas quero cancelar uma conta e ficar em somente 1 celular.

Billy-J

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

song starts late

When the song skips to the next it start when the singer starts singing instead at the beginning.

Newbie

When the song skips to the next it start when the singer starts singing instead at the beginning.

Jose_M

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Code came off the gift card

I accidentally ripped of the code of the gift card I have proof of purchase

Visitor

I accidentally ripped of the code of the gift card I have proof of purchase

Jose_M

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

[Playlists] Playlist Follower Counts Frozen?

Hello, This is not a new Idea, but rather a question concerning playlist follower counts being frozen/not updating. I was instructed by Spotify Support to post my question here so it could be seen by all of the developers. I have been running Faceboo...

Visitor

Hello,   This is not a new Idea, but rather a question concerning playlist follower counts being frozen/not updating. I was instructed by Spotify Support to post my question here so it could b...

Mitch555

Newbie

479 Views

1 replies

4 likes

Playlists
  • 479 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution [Gear s3] Spotify app in galaxy store

PlanPremiumCountryPolandDeviceGalaxy gear s3Operating SystemTizen 4.0.0.2 My Question or IssueI bought a new Galaxy gear s3 after that I install all needed system and apps upgrades. But still I can not find a Spotify app in the galaxy store. It's not...

Casual Listener

Plan Premium Country Poland Device Galaxy gear s3 Operating System Tizen 4.0.0.2   My Question or Issue I bought a new Galaxy gear s3 after that I install all needed system and apps up...

hejhejentotre

Visitor

13396 Views

12 replies

2 likes

Samsung
  • 13396 Views
  • 12 replies
  • 2 likes

Superuser Contribution Can't watch podcast video

PlanFreeDeviceDesktopOperating SystemWindows 10My Question or Issuehello!I have issues with podcasts on Spotify.video feature are not available for me, for example if I want to watch the joe Rogan experience the only available option is audio, the vi...

Casual Listener

  Plan Free Device Desktop Operating System Windows 10 My Question or Issue hello! I have issues with podcasts on Spotify. video feature are not available for me, for example if I want...

OscarDC

Moderator

631 Views

3 replies

0 likes

Other
  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist says public can't be accessed by others

A playlist that has been working for the last 2 weeks is not saying "not available" to those I have shared it with. Says I have removed it or made it private. It shows public on my page? I have even tried making it private than public to see if that ...

Visitor

A playlist that has been working for the last 2 weeks is not saying "not available" to those I have shared it with. Says I have removed it or made it private. It shows public on my page? I have even ...

gfgdkhlovjh

Visitor

561 Views

3 replies

1 likes

  • 561 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify App crashes / won't open on Apple Watch

Plan: PremiumCountry: US DeviceApple Watch 3 My Question or IssueThe Spotify app won't open on my Apple Watch. When I tap the app, the Spotify logo shows briefly in the middle of the screen, then disappears and it takes me back to my app screen. Both...

Casual Listener

Plan: Premium Country: US   Device Apple Watch 3   My Question or Issue The Spotify app won't open on my Apple Watch. When I tap the app, the Spotify logo shows briefly in the m...

Fishinthematrix

Newbie

1361 Views

8 replies

0 likes

Other
  • 1361 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcast won’t play sped up in car

PlanPremiumCountryUSADevice(iPhone 13)Operating System(iOS 15.3.1) recently I have noticed that podcasts will not play at a sped up rate in my car. If I try to play them on any sped up speed I hear 1-2 words then it auto pauses. If I switch it back t...

Regular

Plan Premium Country USA Device (iPhone 13) Operating System (iOS 15.3.1)   recently I have noticed that podcasts will not play at a sped up rate in my car. If I try to play them on any...

jrb3887

Regular

2307 Views

18 replies

0 likes

Other
  • 2307 Views
  • 18 replies
  • 0 likes