Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • rxart69
  • Visitor
  • 14605 Views
  • 94 replies
  • 10 likes
  • Other
  • 14605 Views
  • 94 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20824 Views
  • 9 replies
  • 2 likes
  • Other
  • 20824 Views
  • 9 replies
  • 2 likes

Superuser Contribution podcasts not playing on computer

Podcasts with adds are no longer playing on my computer. Not sure why. Tried turning off computer ad blocker, tried uninstalling and reinstalling spotify. No luck. Works fine on my phone.

  • Newbie
  • Podcasts with adds are no longer playing on my computer. Not sure why. Tried turning off computer ad blocker, tried uninstalling and reinstalling spotify. No luck. Works fine on my phone.
  • AlejaR
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not working when on mobile data

PlanPremiumCountryUnited StatesDeviceLG WingOperating SystemAndroid 13 My Question or IssueAbout half a month ago my Spotify app started not being able to connect to the internet when on mobile data while the rest of my phone apps and sites would be ...

  • Regular
  • Plan Premium Country United States Device LG Wing Operating System Android 13   My Question or Issue About half a month ago my Spotify app started not being able to connect to the inte...
  • Anabta
  • Newbie
  • 9195 Views
  • 21 replies
  • 1 likes
  • 9195 Views
  • 21 replies
  • 1 likes

Superuser Contribution how do i report incorrect lyrics?

in "Boys will be boys" by Benny, the lyrics are wrong. Where it says (according to the app) "when it comes to my love, and the thing that's fixable", the actual lyrics are "when it comes to my love, anything is fixable". i hope this helps!

  • Visitor
  • in "Boys will be boys" by Benny, the lyrics are wrong. Where it says (according to the app) "when it comes to my love, and the thing that's fixable", the actual lyrics are "when it comes to my love, ...
  • sri_shanmuga_transpo
  • Visitor
  • 1943 Views
  • 5 replies
  • 0 likes
  • 1943 Views
  • 5 replies
  • 0 likes

Superuser Contribution Thumbnails doesn't match the episode on app

Hi there, I'm hosting a podcast (at Buzzsprout) and are experiencing troubles showing the right thumbnails in the podcast-feed in Spotify. My RSS-feed looks fine and is correctly linked between each thumbnail and episode, and on desktop and in some d...

  • Newbie
  • Hi there,   I'm hosting a podcast (at Buzzsprout) and are experiencing troubles showing the right thumbnails in the podcast-feed in Spotify. My RSS-feed looks fine and is correctly linked betw...
  • kdz79
  • Visitor
  • 1343 Views
  • 12 replies
  • 2 likes
  • Other
  • 1343 Views
  • 12 replies
  • 2 likes

Superuser Contribution Re: Spotify Connect over ethernet/cabled connection is highly unreliable - use WiFi instead

Yes of course. I am experiencing the same. I am using ethernet to connect my Playstation 5 into internet. But Spotify Connect isn't working if my Playstation isn't connected via WiFi. But if i use a WiFi my internet is worse in games.

  • Visitor
  • Yes of course. I am experiencing the same. I am using ethernet to connect my Playstation 5 into internet. But Spotify Connect isn't working if my Playstation isn't connected via WiFi. But if i use a ...
  • MihailY
  • Moderator
  • 589 Views
  • 4 replies
  • 1 likes
  • 589 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify TV app showing songs as done at the very start?

Plan Free Country Canada Device 2023 Samsung QN65Q60BAFXZC Operating System Tizen OS (T-NKLBAKUC-1622.5, BT - S) My Question or Issue I opened the Spotify app on my smart TV to play some music from my playlist. I pressed play, and the first song came...

  • Visitor
  • Plan Free Country Canada Device 2023 Samsung QN65Q60BAFXZC Operating System Tizen OS  (T-NKLBAKUC-1622.5, BT - S)   My Question or Issue I opened the Spotify app on my s...
  • szerwony
  • Regular
  • 1389 Views
  • 12 replies
  • 2 likes
  • Other
    Samsung
    TV
  • 1389 Views
  • 12 replies
  • 2 likes

Superuser Contribution Spotify on Samsung family hub fridge freezer.

PlanPaidCountryUKDeviceSamsung RS68N8941SLOperating SystemTizen My Question or IssueI have recently purchased the above fridge, which has a limited version of the Spotify app running on it. It is potentially really useful to control music from here w...

  • Casual Listener
  • Plan Paid Country UK Device Samsung RS68N8941SL Operating System Tizen   My Question or Issue I have recently purchased the above fridge, which has a limited version of the Spotif...
  • mucki12
  • Newbie
  • 7230 Views
  • 9 replies
  • 2 likes
  • 7230 Views
  • 9 replies
  • 2 likes

Superuser Contribution Incorrect song play

Below are details of issue: PlanFreeCountryAUSTRALIADeviceiPhone 14,Operating SystemiOS 17 My Question or IssueI have been using Spotify and this is common bug from few months, if you select a song to play it may randomly play any other song, and you...

  • Visitor
  • Below are details of issue:    Plan Free Country AUSTRALIA Device iPhone 14, Operating System iOS 17   My Question or Issue I have been using Spotify and this is common bug...
  • KarolNelson
  • Newbie
  • 1793 Views
  • 4 replies
  • 0 likes
  • music
  • 1793 Views
  • 4 replies
  • 0 likes

Solved!! Embedding songs/playlists

Hi! For some reason, I can´t embedd songs from Spotify here in the community forum. Linking a song works, but not the embedded ones.I´ve tried as explained in FAQ support threads, but without luck. Any suggestion on this?Thanks!

  • Rising Star 1
  • Rising Star 1
  • Hi! For some reason, I can´t embedd songs from Spotify here in the community forum. Linking a song works, but not the embedded ones. I´ve tried as explained in FAQ support threads, but without luc...
  • RayyW0
  • Rising Star 1
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issues with uploading asset to Spotify Canvas, that fits the spec sheet.

iPhone / MacOS(iPhone 11, iPhone 13 Pro)Operating System(iOS 15.6, macOS Monterey.)BrowserFirefox, Google Chrome, Safari I'm having general issues with uploading Spotify CanvasHello, I'm working as a Content Manager for a record label - and we have a...

  • Visitor
  • iPhone / MacOS (iPhone 11, iPhone 13 Pro) Operating System (iOS 15.6, macOS Monterey.) Browser Firefox, Google Chrome, Safari   I'm having general issues with uploading Spotify Canva...
  • ConnerLarsen
  • Visitor
  • 14498 Views
  • 20 replies
  • 13 likes
  • Sony
  • 14498 Views
  • 20 replies
  • 13 likes

Superuser Contribution Can't Remove Spotify Wrapped 2024 Clips from Artist Profile

Hey everyone,I uploaded multiple clips for Spotify Wrapped 2024, thinking they would only be visible to my top fans. However, now I see that over 20 clips are publicly displayed on my artist profile. When I try to delete them via Spotify for Artists,...

Bildschirmfoto 2025-01-16 um 22.58.38.png
  • Regular
  • Hey everyone, I uploaded multiple clips for Spotify Wrapped 2024, thinking they would only be visible to my top fans. However, now I see that over 20 clips are publicly displayed on my artist profil...
  • janmetternich
  • Regular
  • 149 Views
  • 2 replies
  • 0 likes
  • Other
  • 149 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is There A Way To List All Facebook Friends Sharing Activity Publicly?

On the Windows App, I see past messages about friends not showing up in the Friends Activity Feed on the right. This is usually because they don't have the option enabled to share their activity OR you haven't told Spotify to follow that person. My q...

  • Visitor
  • On the Windows App, I see past messages about friends not showing up in the Friends Activity Feed on the right.  This is usually because they don't have the option enabled to share their activit...
  • MihailY
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't the home screen on spotify work?

Every time I try to access a playlist, it gives me the loading sign and doesn't show it. I can only see my queue and what playlists are saved to my library. I can't delete or add playlists.

  • Visitor
  • Every time I try to access a playlist, it gives me the loading sign and doesn't show it. I can only see my queue and what playlists are saved to my library. I can't delete or add playlists.
  • MihailY
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Exporting Last.fm playlists to Spotify

The export of playlists created on Last.fm to Spotify works again, it was broken some months ago. This feature is useful e.g. for your Top 100 Tracks of 2024 which you can create with the related template in the Playlists section of Last.fm based on ...

  • Roadie
  • The export of playlists created on Last.fm to Spotify works again, it was broken some months ago. This feature is useful e.g. for your Top 100 Tracks of 2024 which you can create with the related tem...
  • 193 Views
  • 0 replies
  • 0 likes
  • Other
  • 193 Views
  • 0 replies
  • 0 likes

Superuser Contribution Jump to current song when you open playlists

When you open or go back to the current playlist, it would great if the app automatically 'jumped to' the current song playing or queued, instead of having to scroll through 1,100+ songs, looking for 1 highlighted song to see where you're up to / a f...

  • Visitor
  • When you open or go back to the current playlist, it would great if the app automatically 'jumped to' the current song playing or queued, instead of having to scroll through 1,100+ songs, looking for...
  • rokups
  • Newbie
  • 22058 Views
  • 37 replies
  • 12 likes
  • 22058 Views
  • 37 replies
  • 12 likes

Why does the music stop when i have songs on my queue list?

When I'm playing a song in my laptop and then i add some other songs in my play queue, once the song i was listening to ends, the music stops or the app starts malfunctioning because of the queue list and so i can't queue songs anymore because if not...

  • Newbie
  • When I'm playing a song in my laptop and then i add some other songs in my play queue, once the song i was listening to ends, the music stops or the app starts malfunctioning because of the queue lis...
  • Bittencourt
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist length/time keeps changing

PlanPremiumCountryFinlandDeviceMotorola Moto G22Operating SystemAndroid 12 My Question or IssueThe length of my playlist keeps changing when switching from premium to free and the other way. Last Christmas I got my self the premium plan because of th...

  • Casual Listener
  • Plan Premium Country Finland Device Motorola Moto G22 Operating System Android 12   My Question or Issue The length of my playlist keeps changing when switching from premium to free an...
  • AliAnnaPV
  • Visitor
  • 1378 Views
  • 4 replies
  • 0 likes
  • Other
  • 1378 Views
  • 4 replies
  • 0 likes

Superuser Contribution Skipping 5 songs in playlist and only playing 10 seconds?

When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song.This behavior is on the Firefox web browser.

  • Casual Listener
  • When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song. This behavior is on the Firefox web browser.
  • comasinkhole
  • Visitor
  • 17781 Views
  • 94 replies
  • 11 likes
  • 17781 Views
  • 94 replies
  • 11 likes