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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1398 Views
  • 13 replies
  • 4 likes
  • Other
  • 1398 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17524 Views
  • 8 replies
  • 1 likes
  • Other
  • 17524 Views
  • 8 replies
  • 1 likes

Advertising with podcasts more often

PlanPremiumCountrySG DeviceiPhone14Operating SystemiOS My Question or IssueI have noticed out stream advertising on some podcast while I am a premium member.I am not talking about plugs read by the podcast host, but commercials before, during and aft...

  • Visitor
  • Plan Premium Country SG   Device iPhone14 Operating System iOS   My Question or Issue I have noticed out stream advertising on some podcast while I am a premium member. I am not...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Other
  • 73 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Following count stuck at a certain number?

PlanPremium DeviceiPhone 12, iPad Air 6th gen, MacBook Pro (2015) My Question or IssueRecently i've noticed my Following is stuck at 239. No matter how many artists or on which device i follow/ unfollow, it stays the same.Here's what i did so far to ...

  • Casual Listener
  • Plan Premium   Device iPhone 12, iPad Air 6th gen, MacBook Pro (2015)   My Question or Issue Recently i've noticed my Following is stuck at 239. No matter how many artists or on whic...
  • Not applicable
  • 247 Views
  • 3 replies
  • 1 likes
  • 247 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files on Chromebook OS

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 15.4.1 My Question or IssueI am simply wondering, when are chromebook users going to be able to access the feature of adding local files. it has been YEARS now and i am simply in awe on how ...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 15.4.1   My Question or Issue I am simply wondering, when are chromebook users going to be able to access the featur...
  • Bespoke
  • Casual Listener
  • 806 Views
  • 2 replies
  • 1 likes
  • 806 Views
  • 2 replies
  • 1 likes

Superuser Contribution Adding local music from chromebook

PlanPremiumCountryUS DeviceChromebookOperating SystemChrome My Question or Issue I'm trying to add a local file. But I cannot find where to add it. I've got the latest version but no where can I find in the settings where to add a local file. Can any...

  • Newbie
  • Plan Premium Country US  Device Chromebook Operating System Chrome  My Question or Issue  I'm trying to add a local file.   But I cannot find where to add it.  ...
  • Bespoke
  • Casual Listener
  • 17695 Views
  • 7 replies
  • 11 likes
  • 17695 Views
  • 7 replies
  • 11 likes

Please help me. Spotify has paid a premium fee. Is it possible to return th

Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти

  • Visitor
  • Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти
  • Bittencourt
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon echo multi speaker group disappears when i add echo studio

PlanPremiumCountryUSADeviceEcho gen 3, echo studioOperating SystemiOS, macOS My Question or IssueTwo echoes, and one echo studio, set up as a multi room, a group. If I add the Echo studio, the group disappears on Spotify, will not play on the Alexa a...

  • Regular
  •   Plan Premium Country USA Device Echo gen 3, echo studio Operating System iOS, macOS   My Question or Issue Two echoes, and one echo studio, set up as a multi room, a group. If ...
  • soundslikebliss
  • Casual Listener
  • 1489 Views
  • 4 replies
  • 0 likes
  • Connect
    music
    Other
  • 1489 Views
  • 4 replies
  • 0 likes

Superuser Contribution No puedo reproducir ninguna música en Spotify, ademas no aparecen mis Mgta.

Actualmente no puedo escuchar ninguna música en Spotify, todos mis me gustan desaparecieron, a cada playlis que me meto no aparecen músicas,!!! ayudaaaa, quiero escuchar música!!!

  • Visitor
  • Actualmente no puedo escuchar ninguna música en Spotify, todos mis me gustan desaparecieron, a cada playlis que me meto no aparecen músicas,!!! ayudaaaa, quiero escuchar música😢!!!
  • Vasil
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Spotify took my money without my permission when my card isnt saved on it.

Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??

  • Visitor
  • Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??
  • Noah
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution My all time most listened songs are incorrect!

PlanFree/PremiumCountryHungaryDevice(PC/Samsung A40 Galaxy)Operating System(Windows 10/Android)My Question or IssueMy all time most listened songs are incorrect. Between 2024 Feb 26 and 2024 March 19 the datas are so different. It's impossible to hav...

  • Newbie
  • Plan Free/Premium Country Hungary Device (PC/Samsung A40 Galaxy) Operating System (Windows 10/Android) My Question or Issue My all time most listened songs are incorrect. Between 2024 Feb 26...
  • Ivelina
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • Other
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution What's New page lists releases from artists I don't follow

Lately I've been encountering What's New (bell icon) notifications from artists (or anything) I don't follow (usually from India or somesuch). Blocking the artists and/or hiding songs on mobile does nothing. I would think premium accounts would not g...

  • Newbie
  • Lately I've been encountering What's New (bell icon) notifications from artists (or anything) I don't follow (usually from India or somesuch). Blocking the artists and/or hiding songs on mobile does ...
  • Ivelina
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Solved!! Track missing from album (Flume - "The Greatest View" from "Flume: Deluxe Edition")

Howdy all, The "Flume: Deluxe Edition" is missing the track "The Greatest View" (track #19 of disc 2). There's no mention of it simply not being available as I've seen for other tracks, it's simply not there. Is this an oversight or does Spotify simp...

  • Casual Listener
  • Howdy all,   The "Flume: Deluxe Edition" is missing the track "The Greatest View" (track #19 of disc 2). There's no mention of it simply not being available as I've seen for other tracks, it...
  • ElGeer
  • Visitor
  • 4561 Views
  • 5 replies
  • 2 likes
  • Other
  • 4561 Views
  • 5 replies
  • 2 likes

Can’t play separate music on phone & echo dot at same time on family plan

I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop music on my phone and vice versa. Apple Music had no i...

  • Visitor
  • I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop m...
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why aren't my google speakers included when I play everywhere?

When I press "play everywhere", it plays seamlessly on all my Amazon echo speakers. But it doesn't play on any of my google speakers. How can I fix this?

  • Visitor
  • When I press "play everywhere", it plays seamlessly on all my Amazon echo speakers. But it doesn't play on any of my google speakers. How can I fix this?
  • OscarDC
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify now randomly shuffles saved albums and artists. I can no longer pla

I can no longer select and play previously saved content. Instead, Spotify randomly shuffles and plays music across all saved content

  • Visitor
  • I can no longer select and play previously saved content. Instead, Spotify randomly shuffles and plays music across all saved content
  • Novy
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution LG WebOS app is really slow and laggy

Spotify App on LG TV (model is from 2017) is really slow and most of the time it struggles to play after the first song has played on a playlist; it just gets stuck on the next song, displaying album cover and title, but nothing happens. The app sort...

  • Casual Listener
  • Spotify App on LG TV (model is from 2017) is really slow and most of the time it struggles to play after the first song has played on a playlist; it just gets stuck on the next song, displaying album...
  • Susan_GP
  • Moderator
  • 755 Views
  • 7 replies
  • 0 likes
  • 755 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify not playing sound on PS5

PlanPemium Device(PlayStation 5) My Question or IssueSpotify on my PS5 has stopped playing tracks. When playing, the track shows to be playing (the time/progress bar moves) but no sound plays. Spotify works on all my other devices, but it suddenly st...

  • Casual Listener
  •   Plan Pemium   Device (PlayStation 5)   My Question or Issue Spotify on my PS5 has stopped playing tracks. When playing, the track shows to be playing (the time/progress bar m...
  • pp3000
  • Visitor
  • 18693 Views
  • 10 replies
  • 2 likes
  • PlayStation
  • 18693 Views
  • 10 replies
  • 2 likes

adding accessabilty

hey,would it be possible for you guys to add a shortcut to the destop app for spotifyIm used to the way youtube is and how you can press k to pause and skip forward with j and Lit would be a surprisingly big help if this was implemented u can contact...

  • Casual Listener
  • hey, would it be possible for you guys to add a shortcut to the destop app for spotify Im used to the way youtube is and how you can press k to pause and skip forward with j and L it would b...
  • Forgottenants
  • Casual Listener
  • 71 Views
  • 2 replies
  • 0 likes
  • 71 Views
  • 2 replies
  • 0 likes

songs not available for download

Hello, I have a Premium account and some songs are not available for download, why? is there a solution for that?Thanks

  • Visitor
  • Hello, I have a Premium account and some songs are not available for download, why? is there a solution for that? Thanks
  • Bittencourt
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes