Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • toby_07
  • Newbie
  • 958 Views
  • 8 replies
  • 2 likes
  • Other
  • 958 Views
  • 8 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17332 Views
  • 8 replies
  • 1 likes
  • Other
  • 17332 Views
  • 8 replies
  • 1 likes

[Connect] Nephop - A Musical Revolution

To those who can help me, Not many people are familiar with the beautiful Himalayan region of Nepal. After a decade, long political instability and civil war, Nepal has finally removed its autocratic monarchy and finally secured a stable communist go...

  • Casual Listener
  • To those who can help me,    Not many people are familiar with the beautiful Himalayan region of Nepal. After a decade, long political instability and civil war, Nepal has finally removed...
  • MattSuda
  • Spotify Star
  • 1337 Views
  • 3 replies
  • 1 likes
  • Connect
  • 1337 Views
  • 3 replies
  • 1 likes

Superuser Contribution Filtering a playlist on one device affects other devices

PlanPremium Operating SystemMacOS Catalina, Android My Question or IssueToday I filtered my "liked songs" playlist on my Mac, played the song, and then switched to my Android mobile to try and play another song in that same filtered playlist but coul...

  • Casual Listener
  • Plan Premium   Operating System MacOS Catalina, Android   My Question or Issue Today I filtered my "liked songs" playlist on my Mac, played the song, and then switched to my Android ...
  • CarlosE
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • Other
  • 308 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify In Georgia

Hey folks, So, I was wondering the other day about why Spotify still hasn't expanded its service to the Republic of Georgia. We're a small, post-soviet union developing country mainly influenced by the western culture. I just wanted to say and ask th...

  • Newbie
  • Hey folks,   So, I was wondering the other day about why Spotify still hasn't expanded its service to the Republic of Georgia. We're a small, post-soviet union developing country mainly i...
  • ZbyszekM
  • Casual Listener
  • 19938 Views
  • 30 replies
  • 123 likes
  • 19938 Views
  • 30 replies
  • 123 likes

Imported songs all greyed out, but licensed and available if I search

My Question or IssueTracks greyed out that ARE available on Spotify. Almost certain this is happening to all tracks imported from iTunes, they're losing their link to the Spotify track. Details below. I have a lot of playlists. At least one of them, ...

  • Regular
  • My Question or Issue Tracks greyed out that ARE available on Spotify. Almost certain this is happening to all tracks imported from iTunes, they're losing their link to the Spotify track. Details bel...
  • grabinat
  • Newbie
  • 888 Views
  • 1 replies
  • 0 likes
  • music
  • 888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will my Spotify artist page be deleted?

Hello everyone. I am going to end the contract with my current distributor. Before I sign a contract with the new distributor and upload song, my current distributor will take down all my songs on Apple music first. May I know under this situation, w...

  • Newbie
  • Hello everyone. I am going to end the contract with my current distributor. Before I sign a contract with the new distributor and upload song, my current distributor will take down all my songs on Ap...
  • Ver
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Other
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify wont play on my browser at all

PlanPremiumCountryusDevicePcOperating SystemWindows 10 My Question or IssueI keep getting this popup every time i log in its only when i log in as well and the spotify app on pc doesnt work either it will load but wont play any songs. I have tired un...

  • Newbie
  • Plan Premium Country us Device Pc Operating SystemWindows 10   My Question or Issue I keep getting this popup every time i log in its only when i log in as well and the spotify app on p...
  • Mihail
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify in Azerbaijan

Hello spotify, from 2018 submissions are made so that we can use spotify in Azerbaijan. But since then no progress has been made. We dont know what we can do so that u make spotify available for Azerbaijani people. I have been using it with vpn for a...

  • Visitor
  • Hello spotify, from 2018 submissions are made so that we can use spotify in Azerbaijan. But since then no progress has been made. We dont know what we can do so that u make spotify available for Azer...
  • MattSuda
  • Spotify Star
  • 8108 Views
  • 2 replies
  • 7 likes
  • music
  • 8108 Views
  • 2 replies
  • 7 likes

Tracklinking Attribution

I am going to post an album with a new distributor and plan to use track linking by uploading with the new distributor, waiting to see if the linking occurs, and then take down the album with the old/previous distributor. Will Spotify begin sending p...

  • Newbie
  • I am going to post an album with a new distributor and plan to use track linking by uploading with the new distributor, waiting to see if the linking occurs, and then take down the album with the old...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

[Podcasts] Actually make Spotify useful for podcast users

Hi. I will cut to the chase. Your podcast useability is awful. Just trash. Once you bought the JRE podcast, I thought I may as well swap as many podcasts as possible over to your client, and just use that instead of pocket casts. I just can't do it. ...

  • Visitor
  • Hi.  I will cut to the chase. Your podcast useability is awful.  Just trash. Once you bought the JRE podcast, I thought I may as well swap as many podcasts as possible over to your client, ...
  • 355 Views
  • 0 replies
  • 10 likes
  • Podcasts
  • 355 Views
  • 0 replies
  • 10 likes

Solved!! Country not on the list

I live in Senegal, but this country is not one the list. What could I do?

  • Casual Listener
  • I live in Senegal, but this country is not one the list. What could I do?  
  • MattSuda
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Other
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player cannot be opened

PlanFree CountryMaldives (Spotify is not available) Device(Web player) Operating System(Windows 10) My Question or IssueCannot open Spotify Web player. I get the error message "Sorry, couldn't find that".I was able to use the web player until last mo...

  • Visitor
  • Plan Free   Country Maldives (Spotify is not available)   Device (Web player)   Operating System (Windows 10)   My Question or Issue Cannot open Spotify Web player. I...
  • MattSuda
  • Spotify Star
  • 1249 Views
  • 3 replies
  • 0 likes
  • 1249 Views
  • 3 replies
  • 0 likes

International Spotify Usage

Microsoft has killed the groove music services for windows. I'm living in Kenya and that means I can't use Spotify. This is frustrating and I would like for Spotify to let windows phone users on Its windows phone app have unrestricted access to Spoti...

  • Casual Listener
  • Microsoft has killed the groove music services  for windows. I'm living in Kenya and that means I can't use Spotify. This is frustrating and I would like for Spotify to let windows phone users o...
  • MattSuda
  • Spotify Star
  • 522 Views
  • 3 replies
  • 0 likes
  • music
  • 522 Views
  • 3 replies
  • 0 likes

Solved!! When will spotify be available in Kenya??

It’s so unfair, I have to go back to my country Kenya after 3 years stay in us. I’ve been using spotify for the past last few months and now I’m so stressed I won’t be able to access spotify once I’m back in Kenya. I hope something gets done about it...

  • Regular
  • It’s so unfair, I have to go back to my country Kenya after 3 years stay in us. I’ve been using spotify for the past last few months and now I’m so stressed I won’t be able to access spotify once I’m...
  • MattSuda
  • Spotify Star
  • 838 Views
  • 2 replies
  • 0 likes
  • 838 Views
  • 2 replies
  • 0 likes

Solved!! Spotify in Georgia (country) (Yes, for the 1000th time.)

Hello. I love music and I know many people who love music. I've still got 2 more years in this country and I am really tired of using VPNs all the time. I'm not buying Premium, because Spotify isn't supported in Georgia. I do want to use this app fre...

  • Newbie
  • Hello. I love music and I know many people who love music. I've still got 2 more years in this country and I am really tired of using VPNs all the time. I'm not buying Premium, because Spotify isn't ...
  • MattSuda
  • Spotify Star
  • 5028 Views
  • 1 replies
  • 33 likes
  • Other
  • 5028 Views
  • 1 replies
  • 33 likes

Spotify doesn’t work with Sonos in Curacao...

Here is my problem: I have a Spotify Premium and Sonos account in Holland, they work perfectly toghether. Now we also have a house in Curacao with Sonos devices and over there my Spotify does not connect! I’ve made an other Sonos account for the spea...

  • Newbie
  • Here is my problem:   I have a Spotify Premium and Sonos account in Holland, they work perfectly toghether. Now we also have a house in Curacao with Sonos devices and over there my Spotify doe...
  • MattSuda
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Expand into Africa

I've read comment's from Spotify explaining that there is no Viral 50 or Top 50 by country for any African countries because spotify hasn't expanded there yet. That response is weak at best and it does not "resolve" my concern or question. Africa is ...

  • Newbie
  • I've read comment's from Spotify explaining that there is no Viral 50 or Top 50 by country for any African countries because spotify hasn't expanded there yet.    That response is weak at...
  • MattSuda
  • Spotify Star
  • 1429 Views
  • 1 replies
  • 9 likes
  • 1429 Views
  • 1 replies
  • 9 likes

Solved!! Country restrictions?

Hello. I've been a happy spotify user for a long long time but today I noticed something that made me very weary. As usual I went to the discover tab to listen to some new bands. I saw a band who looked cool (Masters of reality) and wanted to give it...

Capturar.JPG Capturar2.JPG Capturar3.JPG
  • Regular
  • Hello.   I've been a happy spotify user for a long long time but today I noticed something that made me very weary. As usual I went to the discover tab to listen to some new bands. I saw a b...
  • MattSuda
  • Spotify Star
  • 222756 Views
  • 12 replies
  • 35 likes
  • music
  • 222756 Views
  • 12 replies
  • 35 likes

[All Platforms][Spotify for Artists] Hide songs on an album on my artist page

I'm releasing an album a couple months in the future. I want to release two singles prior to the full release. Is it possible to post the full album, but only have one song be revealed while the other 5 songs in the album are blurred out or unavailab...

  • Visitor
  • I'm releasing an album a couple months in the future. I want to release two singles prior to the full release. Is it possible to post the full album, but only have one song be revealed while the othe...
  • Billy-J
  • Spotify Star
  • 885 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Spotify for Artists
  • 885 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Playlist won't shuffle correctly

Playlists play one song then jump out of playlist and play Christmas music. None of the Christmas music is on my playlist. I recently deleted some playlists that had Christmas music. But that is the only connection.

  • Visitor
  • Playlists play one song then jump out of playlist and play Christmas music. None of the Christmas music is on my playlist. I recently deleted some playlists that had Christmas music. But that is the ...
  • 207 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 207 Views
  • 0 replies
  • 0 likes