Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • NotARobot9000
  • Visitor
  • 19812 Views
  • 121 replies
  • 13 likes
  • Other
  • 19812 Views
  • 121 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21866 Views
  • 9 replies
  • 2 likes
  • Other
  • 21866 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify free account on Alexa to play a playlist on Amazon echo speaker

I am playing with a Spotify Free account and I have created some playlists. Am I able to play a playlist from Alexa on Amazon Echo Speaker? I tried but it failed to play the playlist. I am wondering if that is a Premium access feature?

  • Visitor
  • I am playing with a Spotify Free account and I have created some playlists. Am I able to play a playlist from Alexa on Amazon Echo Speaker? I tried but it failed to play the playlist. I am wondering...
  • AlejaR
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution alexa says here is spotify, then nothing

PlanFree/PremiumCountryuk Devicesamsung sound bar Q950TOperating Systemsoftwareversie 74pluginversie2.2.81 My Question or Issue when asked t play spotify - alexa says here is spotify, then nothingwhen asked to play daily mix - daily mix 2 from spotif...

  • Casual Listener
  • Plan Free/Premium Country uk   Device samsung sound bar Q950T Operating System softwareversie 74 pluginversie 2.2.81   My Question or Issue   when asked t play  spot...
  • MarcinM4
  • Casual Listener
  • 14837 Views
  • 32 replies
  • 2 likes
  • Samsung
  • 14837 Views
  • 32 replies
  • 2 likes

Superuser Contribution podcasts not playing on computer

Podcasts with adds are no longer playing on my computer. Not sure why. Tried turning off computer ad blocker, tried uninstalling and reinstalling spotify. No luck. Works fine on my phone.

  • Newbie
  • Podcasts with adds are no longer playing on my computer. Not sure why. Tried turning off computer ad blocker, tried uninstalling and reinstalling spotify. No luck. Works fine on my phone.
  • AlejaR
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not working when on mobile data

PlanPremiumCountryUnited StatesDeviceLG WingOperating SystemAndroid 13 My Question or IssueAbout half a month ago my Spotify app started not being able to connect to the internet when on mobile data while the rest of my phone apps and sites would be ...

  • Regular
  • Plan Premium Country United States Device LG Wing Operating System Android 13   My Question or Issue About half a month ago my Spotify app started not being able to connect to the inte...
  • Anabta
  • Newbie
  • 12711 Views
  • 21 replies
  • 1 likes
  • 12711 Views
  • 21 replies
  • 1 likes

Superuser Contribution Thumbnails doesn't match the episode on app

Hi there, I'm hosting a podcast (at Buzzsprout) and are experiencing troubles showing the right thumbnails in the podcast-feed in Spotify. My RSS-feed looks fine and is correctly linked between each thumbnail and episode, and on desktop and in some d...

  • Newbie
  • Hi there,   I'm hosting a podcast (at Buzzsprout) and are experiencing troubles showing the right thumbnails in the podcast-feed in Spotify. My RSS-feed looks fine and is correctly linked betw...
  • kdz79
  • Visitor
  • 1516 Views
  • 12 replies
  • 2 likes
  • Other
  • 1516 Views
  • 12 replies
  • 2 likes

Superuser Contribution Re: Spotify Connect over ethernet/cabled connection is highly unreliable - use WiFi instead

Yes of course. I am experiencing the same. I am using ethernet to connect my Playstation 5 into internet. But Spotify Connect isn't working if my Playstation isn't connected via WiFi. But if i use a WiFi my internet is worse in games.

  • Visitor
  • Yes of course. I am experiencing the same. I am using ethernet to connect my Playstation 5 into internet. But Spotify Connect isn't working if my Playstation isn't connected via WiFi. But if i use a ...
  • MihailY
  • Moderator
  • 700 Views
  • 4 replies
  • 1 likes
  • 700 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify TV app showing songs as done at the very start?

Plan Free Country Canada Device 2023 Samsung QN65Q60BAFXZC Operating System Tizen OS (T-NKLBAKUC-1622.5, BT - S) My Question or Issue I opened the Spotify app on my smart TV to play some music from my playlist. I pressed play, and the first song came...

  • Visitor
  • Plan Free Country Canada Device 2023 Samsung QN65Q60BAFXZC Operating System Tizen OS  (T-NKLBAKUC-1622.5, BT - S)   My Question or Issue I opened the Spotify app on my s...
  • szerwony
  • Regular
  • 1597 Views
  • 12 replies
  • 2 likes
  • Other
    Samsung
    TV
  • 1597 Views
  • 12 replies
  • 2 likes

Superuser Contribution Incorrect song play

Below are details of issue: PlanFreeCountryAUSTRALIADeviceiPhone 14,Operating SystemiOS 17 My Question or IssueI have been using Spotify and this is common bug from few months, if you select a song to play it may randomly play any other song, and you...

  • Visitor
  • Below are details of issue:    Plan Free Country AUSTRALIA Device iPhone 14, Operating System iOS 17   My Question or Issue I have been using Spotify and this is common bug...
  • KarolNelson
  • Newbie
  • 2482 Views
  • 4 replies
  • 0 likes
  • music
  • 2482 Views
  • 4 replies
  • 0 likes

Solved!! Embedding songs/playlists

Hi! For some reason, I can´t embedd songs from Spotify here in the community forum. Linking a song works, but not the embedded ones.I´ve tried as explained in FAQ support threads, but without luck. Any suggestion on this?Thanks!

  • Rising Star 3
  • Rising Star 3
  • Hi! For some reason, I can´t embedd songs from Spotify here in the community forum. Linking a song works, but not the embedded ones. I´ve tried as explained in FAQ support threads, but without luc...
  • RayyW0
  • Rising Star 3
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Remove Spotify Wrapped 2024 Clips from Artist Profile

Hey everyone,I uploaded multiple clips for Spotify Wrapped 2024, thinking they would only be visible to my top fans. However, now I see that over 20 clips are publicly displayed on my artist profile. When I try to delete them via Spotify for Artists,...

Bildschirmfoto 2025-01-16 um 22.58.38.png
  • Regular
  • Hey everyone, I uploaded multiple clips for Spotify Wrapped 2024, thinking they would only be visible to my top fans. However, now I see that over 20 clips are publicly displayed on my artist profil...
  • janmetternich
  • Regular
  • 202 Views
  • 2 replies
  • 0 likes
  • Other
  • 202 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have a podcast hosted by Spotify but I can't listen to it in the country I live in

I live in Zimbabwe. I have a podcast hosted by Spotify for podcasters that I created and upload to from Zimbabwe, but I cannot listen to it on Spotify in Zimbabwe as it says not available in my regionPlanFree/PremiumCountryZimbabweDevice(iPhone 8, Sa...

  • Newbie
  • I live in Zimbabwe. I have a podcast hosted by Spotify for podcasters that I created and upload to from Zimbabwe, but I cannot listen to it on Spotify in Zimbabwe as it says not available in my regio...
  • alexis_k
  • Visitor
  • 308 Views
  • 2 replies
  • 0 likes
  • Other
  • 308 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is There A Way To List All Facebook Friends Sharing Activity Publicly?

On the Windows App, I see past messages about friends not showing up in the Friends Activity Feed on the right. This is usually because they don't have the option enabled to share their activity OR you haven't told Spotify to follow that person. My q...

  • Visitor
  • On the Windows App, I see past messages about friends not showing up in the Friends Activity Feed on the right.  This is usually because they don't have the option enabled to share their activit...
  • MihailY
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't the home screen on spotify work?

Every time I try to access a playlist, it gives me the loading sign and doesn't show it. I can only see my queue and what playlists are saved to my library. I can't delete or add playlists.

  • Visitor
  • Every time I try to access a playlist, it gives me the loading sign and doesn't show it. I can only see my queue and what playlists are saved to my library. I can't delete or add playlists.
  • MihailY
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Why does the music stop when i have songs on my queue list?

When I'm playing a song in my laptop and then i add some other songs in my play queue, once the song i was listening to ends, the music stops or the app starts malfunctioning because of the queue list and so i can't queue songs anymore because if not...

  • Newbie
  • When I'm playing a song in my laptop and then i add some other songs in my play queue, once the song i was listening to ends, the music stops or the app starts malfunctioning because of the queue lis...
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist length/time keeps changing

PlanPremiumCountryFinlandDeviceMotorola Moto G22Operating SystemAndroid 12 My Question or IssueThe length of my playlist keeps changing when switching from premium to free and the other way. Last Christmas I got my self the premium plan because of th...

  • Casual Listener
  • Plan Premium Country Finland Device Motorola Moto G22 Operating System Android 12   My Question or Issue The length of my playlist keeps changing when switching from premium to free an...
  • AliAnnaPV
  • Visitor
  • 1521 Views
  • 4 replies
  • 0 likes
  • Other
  • 1521 Views
  • 4 replies
  • 0 likes

Superuser Contribution Merging profile to another's acct

My fiance had an acct but I'm trying to add him to mine. His recently closed. How do we access his music with my plan?

  • Visitor
  • My fiance had an acct but I'm trying to add him to mine. His recently closed. How do we access his music with my plan?
  • OscarDC
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ

Spotify DJ not available in Sri Lanka. Why is it not available

  • Newbie
  • Spotify DJ not available in Sri Lanka. Why is it not available
  • Kiril
  • Moderator
  • 4953 Views
  • 1 replies
  • 0 likes
  • 4953 Views
  • 1 replies
  • 0 likes