Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
55706 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanPremiumCountryNew Zealand Hi, some time ago almost all (but the latest) albums from one of my favourite bands `Wintersun` has become unavailable in my region.Is there a way to see why it happened and may be get informed if it ever would be restor...
Plan Premium Country New Zealand Hi, some time ago almost all (but the latest) albums from one of my favourite bands `Wintersun` has become unavailable in my region. Is t...
Spotify Star
495 Views
1 replies
1 likes
PlanPremiumCountry United StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI've searched Google and the forums for hours but I seem to be the only one who has this issue. In the past, say maybe last month, the Spotify Web Player work...
Plan Premium Country United States Device Desktop Operating System Windows 10 My Question or Issue I've searched Google and the forums for hours but I seem to be the only one w...
Regular
1353 Views
2 replies
1 likes
When casting to the ChromeCast from any device (WebPlayer, Win10 Store App, iPhone, Andriod) when a song that supports behind the lyrics is playing it always shows Behind the Lyrics on the TV. Even if the settinng is off on the relevant app/player. W...
When casting to the ChromeCast from any device (WebPlayer, Win10 Store App, iPhone, Andriod) when a song that supports behind the lyrics is playing it always shows Behind the Lyrics on the TV.&...
Newbie
757 Views
1 replies
0 likes
Sporify for artists show streams and stats from only the 6. December, today is the 8. And it has not been updated since the 6. Dec.
Sporify for artists show streams and stats from only the 6. December, today is the 8. And it has not been updated since the 6. Dec.
Visitor
14340 Views
4 replies
1 likes
Hi, Is it possible to automate the sharing of a song to WhatsApp after its been added to a playlist? My friends and I have a music discussion group on WhatsApp but currently one person is having to curate the playlist as the tracks are being shared o...
Hi, Is it possible to automate the sharing of a song to WhatsApp after its been added to a playlist? My friends and I have a music discussion group on WhatsApp but currently one per...
Visitor
1873 Views
2 replies
1 likes
Has anyone else who uses Spotify through the Sonos Controller App feel their Spotify Wrapped for 2018 had their listening data come back a lot lower than you expected?
Has anyone else who uses Spotify through the Sonos Controller App feel their Spotify Wrapped for 2018 had their listening data come back a lot lower than you expected?
881 Views
0 replies
0 likes
PlanFreeCountry Device Macbook Pro 2017Operating SystemiOS 10 My Question or Issue I made a collaborative playlist and shared it, but I can't see any of the songs others have added. I know they should be there because they told me what songs. I tried...
Plan Free Country Device Macbook Pro 2017 Operating System iOS 10 My Question or Issue I made a collaborative playlist and shared it, but I can't see...
Community Legend
419 Views
1 replies
0 likes
PlanFreeCountry United StatesDeviceDesktopOperating SystemWindows 10My Question or IssueWhen im listening to music on spotify and then ads play, after the ads i cant play music again. When i click on a song to play it says the selected song will be p...
Plan Free Country United States Device Desktop Operating System Windows 10 My Question or Issue When im listening to music on spotify and then ads play, after the ads i cant play music...
Spotify Legend
2258 Views
4 replies
0 likes
Please help me! I have been trying to change one of my playlist's cover image and I can't even seem to get the edit function to show up. PlanFreeCountryUnited States DeviceChromebookMy Question or Issue I have been trying to change one of my playlist...
Please help me! I have been trying to change one of my playlist's cover image and I can't even seem to get the edit function to show up. Plan Free Country United States Device ...
Community Legend
2183 Views
1 replies
0 likes
PlanFreeCountry United StatesDeviceiPhone X and Acer laptopOperating SystemiOS 10 and windows 10 I am having such issues with spotify wrapped. When I enter the page, this is the screen I recieve. Help? I tried it on my phone and it came up the same. ...
Plan Free Country United States Device iPhone X and Acer laptop Operating System iOS 10 and windows 10 I am having such issues with spotify wrapped. When I enter the page, ...
Casual Listener
2069 Views
1 replies
0 likes
A few weeks ago spotify on my desktop web player suddenly just stopped working, I assumed that maybe it was just a temporary thing so I waited. Now I'm still here today with it just not wanting to work. Pressing the play button on a playlist, specifi...
A few weeks ago spotify on my desktop web player suddenly just stopped working, I assumed that maybe it was just a temporary thing so I waited. Now I'm still here today with it just not wanting to wo...
Regular
7037 Views
10 replies
0 likes
PlanPremiumCountry The NetherlandsDeviceHP NotebookOperating SystemWindows 10 My Question or IssueMy playlist has several more songs in it than it does state on the Desktop version. I found out about the problem when I added the song with this uri in...
Plan Premium Country The Netherlands Device HP Notebook Operating System Windows 10 My Question or Issue My playlist has several more songs in it than it does state on the Desk...
Spotify Legend
2579 Views
18 replies
1 likes
PlanPremiumCountry UK Device Operating SystemiOS My Question or IssueI have a premium account and have various devices around the house: 2 sonos play 5; an Echo etc. They are all on the same wifi network and I want to play the same music on spotify t...
Plan Premium Country UK Device Operating System iOS My Question or Issue I have a premium account and have various devices around the house: 2 sonos play 5; an Echo e...
Spotify Legend
1879 Views
1 replies
4 likes
PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 12.11 My Question or Issue I purchased an Amazon Echo and Dot a few weeks ago. Everything is working great, with the exception of Spotify. Yes, I have a premium account. Yes, I can get it to ...
Plan Premium Country Canada Device iPhone 7 Operating System iOS 12.11 My Question or Issue I purchased an Amazon Echo and Dot a few weeks ago. Everything is working grea...
590 Views
0 replies
0 likes
Plan PremiumCountry UK DeviceRevo SuperconnectOperating SystemN/A My Question or Issue Spotify Connect randomly plays via my Revo Superconnect system. It happens any time, day or night and just turns the system on and starts playing random tracks. Ve...
Plan Premium Country UK Device Revo Superconnect Operating System N/A My Question or Issue Spotify Connect randomly plays via my Revo Superconnect system. It happens...
687 Views
0 replies
0 likes
I made a playlist which I want to feature on an artist page I manage. I entered the URL, clicked the desired playlist from the drop menu, then clicked save. However the playlist is nowhere to be found on the artist page.
I made a playlist which I want to feature on an artist page I manage. I entered the URL, clicked the desired playlist from the drop menu, then clicked save. However the playlist is nowh...
426 Views
0 replies
0 likes
PlanFreeCountry GermanyOperating SystemWindows 7 My Question or IssueHello, since 2-3 months I've been having problems with the webplayer in Firefox. Whenever I try to log in, it says username or password invalid. But I can log in using the same cred...
Plan Free Country Germany Operating System Windows 7 My Question or Issue Hello, since 2-3 months I've been having problems with the webplayer in Firefox. Whenever I try...
Spotify Legend
5419 Views
8 replies
0 likes
PlanFree This has been an ongoing issue that I have never bothered to try get resolved for almost a year now. After hours of searching up the issue, any suggestions to fix it have not worked. It seems to be very random as to who gets the issue too. S...
Plan Free This has been an ongoing issue that I have never bothered to try get resolved for almost a year now. After hours of searching up the issue, any suggestions to fix it have not work...
1769 Views
0 replies
0 likes
PlanPremiumCountry DeviceChromecastOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there normalization on Chromecast? It works if the phone is the player, but not if casting.
Plan Premium Country Device Chromecast Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there normalization on Chromecast? It works ...
501 Views
0 replies
0 likes
My Question :I want to change my curent like playlist to a New playlist. so that every time i hit the liked button on a song (or + button in car apple play), it gets added to that New playlist, instead of adding it to my 3,000 song Liked Playlist. is...
My Question : I want to change my curent like playlist to a New playlist. so that every time i hit the liked button on a song (or + button in car apple play), it gets added to that New playlist, ins...
Visitor
1953 Views
2 replies
0 likes
