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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

42866 Views

7 replies

2 likes

  • 42866 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Boehmin

Visitor

34403 Views

184 replies

16 likes

Other
  • 34403 Views
  • 184 replies
  • 16 likes

Banner ads make listening almost impossible!

Whenever I'm listening via the web player - the only option I have at work - songs are interrupted and "skip" when most banners are loading, which is maddening! I also experience the ad audio playing over the actual song. I get that it's a free playe...

Newbie

Whenever I'm listening via the web player - the only option I have at work - songs are interrupted and "skip" when most banners are loading, which is maddening! I also experience the ad audio playing...

Nico

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Spotify Web Player Crashes

My Spotify web player locks up whenever it reaches the first advertisement. So I get to hear about 5 songs each day unless I log out and log back in again. This has been happeneing for months. Running Windows (don't know what version because I'm not ...

Newbie

My Spotify web player locks up whenever it reaches the first advertisement.  So I get to hear about 5 songs each day unless I log out and log back in again.  This has been happeneing for mo...

Nico

Community Legend

469 Views

1 replies

0 likes

Web Player
  • 469 Views
  • 1 replies
  • 0 likes

Album not showing up on my spotify

Hi, Strangely my friend can view and listen to Chasing Grace's album called nowhere near old enough, however this album doesn't show up at all on my spotify account. He shared the album with me, and now I can see it but the songs are greyed out and I...

Newbie

Hi,    Strangely my friend can view and listen to Chasing Grace's album called nowhere near old enough, however this album doesn't show up at all on my spotify account.  He shared t...

Nico

Community Legend

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Music pausing on Samsung TV after 1 second

Been listening to spotify on my Samsung smart tv (UN49KU7000F) for months with no problem, now all of a sudden it's pausing every second. Press play and pauses again after one second. Tried uninstalling and reinstalling, signing out of all devices, r...

Casual Listener

Been listening to spotify on my Samsung smart tv (UN49KU7000F) for months with no problem, now all of a sudden it's pausing every second. Press play and pauses again after one second.    ...

fonzywonzy

Casual Listener

9290 Views

35 replies

14 likes

Samsung
  • 9290 Views
  • 35 replies
  • 14 likes

Ads not playing to continue Playlist

Ok, so when I listen to my playlist on the Spotify Web Player an add will say its playing but doesn't play, I wait for it to play but nothing happens. I refresh the page to see if that helps, it restarts my playlist from the first song and doesn't co...

Newbie

Ok, so when I listen to my playlist on the Spotify Web Player an add will say its playing but doesn't play, I wait for it to play but nothing happens. I refresh the page to see if that helps, it rest...

Nico

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Aufhebung der 3333 Song Grenze

Wann wollt ihr endlich die Begrenzung aufheben das ist doch wohl ein scherz ?

Newbie

Wann wollt ihr endlich die Begrenzung aufheben das ist doch wohl ein scherz ?

Nico

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Playstation App Zukunft - Playstation app future

Hallo, wird die Playstation App noch weiterentwickelt?Wäre super, wenn man dort seine Playlists besser bearbeiten kann. Bis jetzt ist die Playstation App leider nicht sehr gut. Hello, is the Playstation app still evolving? The Playstation app is not ...

Regular

Hallo, wird die Playstation App noch weiterentwickelt? Wäre super, wenn man dort seine Playlists besser bearbeiten kann. Bis jetzt ist die Playstation App leider nicht sehr gut.   Hello, is t...

Nico

Community Legend

471 Views

1 replies

0 likes

PlayStation
  • 471 Views
  • 1 replies
  • 0 likes

Web player skipping Chrome v58.0.3029.110

Hi,I'm trying to access the webplayer on chrome v58.0.3029.110 however the songs endlessly skip and never actually play. I can get them to work if I click the same song like 50 times but the skipping resumes after the song ends.The web player used to...

Casual Listener

Hi, I'm trying to access the webplayer on chrome v58.0.3029.110 however the songs endlessly skip and never actually play. I can get them to work if I click the same song like 50 times but the skippi...

Nico

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Playlist can not be found

We've created the following playlist, and configured it as a public playlist: https://open.spotify.com/user/8cgxviei12momtw4ju1f3zbdp/playlist/4WeQuhO9OYxR3l4JvGTjkR However, when i login with a different account and search for the name of the playli...

Newbie

We've created the following playlist, and configured it as a public playlist: https://open.spotify.com/user/8cgxviei12momtw4ju1f3zbdp/playlist/4WeQuhO9OYxR3l4JvGTjkR   However, when i log...

Nico

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

ps4 songs too fast

Help please on my ps4 spotiy songs are playing way too fast and it sucks. Ive completly turned off console and turned back on, let it sit off all night, redownloaded spotify, i dont know how to fix

Newbie

Help please on my ps4 spotiy songs are playing way too fast and it sucks. Ive completly turned off console and turned back on, let it sit off all night, redownloaded spotify, i dont know how to fix

Nico

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Solved!! Gift page broken

Trying to access the gift page: https://www.spotify.com/ie/purchase/ecards/ in Chrome on Windows. Getting 404 error.

Newbie

  Trying to access the gift page: https://www.spotify.com/ie/purchase/ecards/ in Chrome on Windows. Getting 404 error.     

LogicLoop

Newbie

772 Views

2 replies

0 likes

Other
  • 772 Views
  • 2 replies
  • 0 likes

Superuser Contribution Webplayer (Mac; Google Chrome) only plays a few songs from a big playlist

PlanFree/Premium: PremiumCountry: Austria DeviceMacOperating SystemiOS My Question or Issue I have a playlist with around 300 songs on it. However, it only plays a handful of songs in shuffle mode in Web Player, using Google Chrome on a Mac with iOS....

Newbie

Plan Free/Premium: Premium Country: Austria   Device Mac Operating System iOS   My Question or Issue  I have a playlist with around 300 songs on it. However, it only plays a ...

Jemi

Spotify Legend

371 Views

1 replies

0 likes

Music
Other
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 stops after 2 secs

The music plays for 2 sec then stops. I've uninstalled then re installed. I have checked for updates an still does it.PlanFree/PremiumCountry DevicePs4Operating My Question or Issue

Newbie

The music plays for 2 sec then stops. I've uninstalled then re installed. I have checked for updates an still does it. Plan Free/Premium Country   Device Ps4 Operating    My Q...

Jemi

Spotify Legend

651 Views

3 replies

0 likes

  • 651 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chromecast Spotify Skips

PlanPremiumCountryUSA DeviceChromecast UltraMy Question or Issue I've read multiple people have this issue spotify skips on my chromecast. It's very laggy. I'm dissapointed with this. Spotify is a large enteprise as is google. This issue has been on ...

Newbie

Plan Premium Country USA  Device Chromecast Ultra My Question or Issue   I've read multiple people have this issue spotify skips on my chromecast. It's very laggy. I'm dissapointed ...

Jemi

Spotify Legend

1003 Views

1 replies

1 likes

  • 1003 Views
  • 1 replies
  • 1 likes

Superuser Contribution CarPlay only scrolls to first 12 items while driving

I just had CarPlay installed and Spotify will only allow me to scroll to the first 12 items on any page while I am driving. Once I am stopped or parked the entire list becomes available.

Newbie

  I just had CarPlay installed and Spotify will only allow me to scroll to the first 12 items on any page while I am driving. Once I am stopped or parked the entire list becomes available.

Jemi

Spotify Legend

434 Views

1 replies

0 likes

Other
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pause of my music every second smart tv

PlanFree/PremiumCountry FranceDeviceSamsung smart tv0 My Question or Issue Hello i am french so i hope everybodyWill Well until last week. I am using my smart tv. 1 year old max. Everytime i am playing a song it stop.. Pause... so i push again the mu...

Casual Listener

Plan Free/Premium Country  France Device Samsung smart tv0   My Question or Issue  Hello i am french so i hope everybodyWill  Well until last week. I am using my smart tv....

Jeremyfrenchman

Casual Listener

619 Views

2 replies

1 likes

Samsung
  • 619 Views
  • 2 replies
  • 1 likes

Stuck song not even playing

For the past maybe 48 hours, the web player has been stuck on one song, and has not played anything else. The song that it's stuck on isn't even playing at all. I tried logging out, restarting my laptop, changing my password, and some other things, a...

Casual Listener

For the past maybe 48 hours, the web player has been stuck on one song, and has not played anything else. The song that it's stuck on isn't even playing at all. I tried logging out, restarting my lap...

Nico

Community Legend

708 Views

3 replies

1 likes

Music
Other
  • 708 Views
  • 3 replies
  • 1 likes

Solved!! [PS4] Musique qui se met en pause

A ma grande surprise, ce matin, quand j'ai voulu utiliser Spotify pour écouter ma musique j'ai remarqué que celle ci ce m'était en pause toutes les 2 secondes (vraiment), j'ai donc rallumé ma PlayStation rien à y faire, et quand je lance la musique à...

Casual Listener

A ma grande surprise, ce matin, quand j'ai voulu utiliser Spotify pour écouter ma musique  j'ai remarqué que celle ci ce m'était en pause toutes les 2 secondes (vraiment), j'ai donc rallumé ma P...

Oscar0-o

Casual Listener

10213 Views

6 replies

6 likes

  • 10213 Views
  • 6 replies
  • 6 likes