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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • toby_07
  • Newbie
  • 963 Views
  • 8 replies
  • 2 likes
  • Other
  • 963 Views
  • 8 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17339 Views
  • 8 replies
  • 1 likes
  • Other
  • 17339 Views
  • 8 replies
  • 1 likes

last.fm scrobbling doesn't work (desktop)

I have tried everything; I re-installed spotify many times and tried to disconnect my last.fm account for a while before connecting it again. I even tried the lastfm spotify scrobbler.Still, when I listen songs on spotify they don't scrobble to my la...

  • Casual Listener
  • I have tried everything; I re-installed spotify many times and tried to disconnect my last.fm account for a while before connecting it again. I even tried the lastfm spotify scrobbler. Still, when I...
  • araxcx
  • Casual Listener
  • 1166 Views
  • 4 replies
  • 3 likes
  • 1166 Views
  • 4 replies
  • 3 likes

Solved!! 10%off via Ps4 / Family

I know you can get a 10% off discount with Ps plus memberships now.Is it also available for Family premium user?Or I can only choose the Premium plan?

  • Newbie
  • I know you can get a 10% off discount with Ps plus memberships now. Is it also available for Family premium user? Or I can only choose the Premium plan?
  • Nico
  • Community Legend
  • 2650 Views
  • 1 replies
  • 0 likes
  • 2650 Views
  • 1 replies
  • 0 likes

Web player not working in Chrome after logging in

The web player is showing a blank black page for logged-in users on Chrome. The console print-out reads: (first line):Uncaught TypeError: Cannot read property 'then' of undefined at Object.onEnter (web-player.e960f069.js:1) at Array.o (web-player.e96...

  • Casual Listener
  • The web player is showing a blank black page for logged-in users on Chrome. The console print-out reads:   (first line): Uncaught TypeError: Cannot read property 'then' of undefined at Object...
  • simchajra
  • Newbie
  • 854 Views
  • 2 replies
  • 0 likes
  • 854 Views
  • 2 replies
  • 0 likes

Solved!! Volvo Sensus Connected Touch with family premium account

I have a Volvo Sensus Connected Touch device and now with Spotify family premium account I get an error message that I do not have required premium account. Is there any other way to get the account work than change back to normal premium account?

  • Casual Listener
  • I have a Volvo Sensus Connected Touch device and now with Spotify family premium account I get an error message that I do not have required premium account. Is there any other way to get the account ...
  • Eo40
  • Casual Listener
  • 2398 Views
  • 2 replies
  • 2 likes
  • 2398 Views
  • 2 replies
  • 2 likes

Spotify on Google Home in South Africa

I recently bought a Google Home overseas and brought it back to South Africa, where it is not supported. I can use Google Play Music with it by setting it as the default player but even though I can connect Spotify to the Home app, I cannot make it t...

  • Newbie
  • I recently bought a Google Home overseas and brought it back to South Africa, where it is not supported. I can use Google Play Music with it by setting it as the default player but even though I can ...
  • 982 Views
  • 0 replies
  • 4 likes
  • Other
  • 982 Views
  • 0 replies
  • 4 likes

Need Firmware Upgrade for JBL Authentics L16 for compatibility with Spotify Connect

I need a firmware update use Spotify with my JBL Authentics L16,could someone please send it to me, cause Spotify support wont help me...(Spoiler: it sucks **bleep**),

  • Casual Listener
  • I need a firmware update use Spotify with my JBL Authentics L16, could someone please send it to me, cause Spotify support wont help me... (Spoiler: it sucks **bleep**),
  • 924 Views
  • 0 replies
  • 4 likes
  • Connect
    music
  • 924 Views
  • 0 replies
  • 4 likes

Musik stoppt bei Ikea Werbung

Musik wird nach Ikea Werbung nicht weitergespielt. Man muss immer Spotify neu starten. Das nervt!

  • Newbie
  • Musik wird nach Ikea Werbung nicht weitergespielt. Man muss immer Spotify neu starten. Das nervt!
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Add Global Thumbs Up/Down to Improve Recommendations, Music Access

Current Behavior: Thumbs Up on Radio Stations adds songs to a "Thumbs Up from Radio Playlist"Hitting the + sign on a playing song adds songs to your Library (songs)There is no Thumbs up outside of Radio. Problem:This workflow does not give users an e...

  • Visitor
  • Current Behavior: Thumbs Up on Radio Stations adds songs to a "Thumbs Up from Radio Playlist" Hitting the + sign on a playing song adds songs to your Library (songs) There is no Thumbs up outside...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Samsung Multi Room Issues

Hi Guys! Have just recently got a Samsung K950 Soundbar and a Samsung R3 Multrioom Speaker. I have have the speakers grouped together, however I find the volume control through spotify and multi room app not working properly.. It goes up in different...

  • Casual Listener
  • Hi Guys!   Have just recently got a Samsung K950 Soundbar and a Samsung R3 Multrioom Speaker.   I have have the speakers grouped together, however  I find the volume control throug...
  • 580 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 580 Views
  • 0 replies
  • 1 likes

Playlist not filtering correctly and not sorting tracks correctly

Ever since the addition of the "Add Songs" button, strange things started happening that hindered my listening experience. I always sort my playlists by Album, and now for some reason, instead of sorting the playlist's albums with the album's trackli...

  • Casual Listener
  • Ever since the addition of the "Add Songs" button, strange things started happening that hindered my listening experience.   I always sort my playlists by Album, and now for some reason, inste...
  • 867 Views
  • 0 replies
  • 3 likes
  • music
  • 867 Views
  • 0 replies
  • 3 likes

Solved!! Library vs. Playlist

I have simple question. What is difference between saving songs to library and saving it to playlist?

  • Casual Listener
  • I have simple question. What is difference between saving songs to library and saving it to playlist?
  • Sebasty
  • Spotify Star
  • 6088 Views
  • 3 replies
  • 1 likes
  • music
  • 6088 Views
  • 3 replies
  • 1 likes

Can't find music for specific people, and other friend can.

I have an account from Peru, and I can't find Music from artist "TK". There is another friend who has antoher account from Peru also, but he can find more songs from "TK". Why is that? Example for Search:I can't find song named "Inminente Conjuncion"...

  • Newbie
  • I have an account from Peru, and I can't find Music from artist "TK". There is another friend who has antoher account from Peru also, but he can find more songs from "TK". Why is that?    ...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify premium

I have a Spotify premium account only I do not remember my username so made a new one only they keep withdrawing money from my bank account. I book that money back again but what can I do to solve the problem?

  • Newbie
  • I have a Spotify premium account only I do not remember my username so made a new one only they keep withdrawing money from my bank account. I book that money back again but what can I do to solve th...
  • SergioDavid
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • music
    Other
    Samsung
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung logout issues

I have a Samsung QLED TV with the Spotify App. I need to keep login back in when I load the app. I would expect to remain login.

  • Newbie
  • I have a Samsung QLED TV with the Spotify App. I need to keep login back in when I load the app. I would expect to remain login.
  • SergioDavid
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated iPhone App and Lost Features

Hello, I've been using Spotify premium for a long time and one of their partner subscriptions ended this month. I could still use the app the same except with ads - fine. When I updated the app, now I can't select individual songs, have 'limits' on s...

  • Newbie
  • Hello,   I've been using Spotify premium for a long time and one of their partner subscriptions ended this month. I could still use the app the same except with ads - fine. When I updated the ...
  • SergioDavid
  • Roadie
  • 367 Views
  • 2 replies
  • 0 likes
  • music
  • 367 Views
  • 2 replies
  • 0 likes

Blank screen on VW AID Carplay connection

Hello! I've just bought a VW Polo with Active Info Display (AID) and for the first two days, Spotify (even with a horrible layout) opened correctly. Now... it just displays a blank, black screen. I have an iPhone 7 with latest patch by today. Tried r...

  • Casual Listener
  • Hello!   I've just bought a VW Polo with Active Info Display (AID) and for the first two days, Spotify (even with a horrible layout) opened correctly. Now... it just displays a blank, black sc...
  • brunobottossi
  • Casual Listener
  • 2440 Views
  • 2 replies
  • 0 likes
  • Other
  • 2440 Views
  • 2 replies
  • 0 likes

Doesn`t play any music

When I try to press Play button of album or song, it does nothing! Is there something wrong? What should I do? Only this album appears on Recently played list.

  • Newbie
  • When I try to press Play button of album or song, it does nothing! Is there something wrong? What should I do? Only this album appears on Recently played list.
  • Endergamer2121
  • Casual Listener
  • 721 Views
  • 7 replies
  • 0 likes
  • 721 Views
  • 7 replies
  • 0 likes

[Web Player] [Opera] Can't get past 'enable your browser' page

I'm trying to use Opera to access the Web Player at open.spotify.com and I couldn't get past the "Enable player in your browser" page. I visited the support page and understood that Opera's no longer officialy supported, but I still would like to und...

  • Casual Listener
  • I'm trying to use Opera to access the Web Player at open.spotify.com and I couldn't get past the "Enable player in your browser" page. I visited the support page and understood that Opera's no longer...
  • hans-jürgen
  • Roadie
  • 16265 Views
  • 5 replies
  • 4 likes
  • Other
  • 16265 Views
  • 5 replies
  • 4 likes

"Baddest" by AKA removed from Spotify entirely or only in Sweden?

A few songs (3-4 year old songs) I discovered by South African rapper AKA dissappeared from both Spotify and YouTube just a few days after I discovered them, what a coincidence... any kind soul from another country than Sweden who could search them u...

  • Newbie
  • A few songs (3-4 year old songs) I discovered by South African rapper AKA dissappeared from both Spotify and YouTube just a few days after I discovered them, what a coincidence... any kind soul ...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

[WP10] Playlist is not playing next song

I am using Spotify 5.2.4.0 on Windows 10 Mobile 10.0.15254.401 build (latest one).When I play playlist (local or global) next song is not played. What I found interesting that queue contains only one song - but should be filled with playlist's songs....

  • Casual Listener
  • I am using Spotify 5.2.4.0 on Windows 10 Mobile 10.0.15254.401 build (latest one). When I play playlist (local or global) next song is not played. What I found interesting that queue contains only o...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes