Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23841 Views
9 replies
2 likes
Help
Help
Moderator
200 Views
1 replies
0 likes
I forgot my password. when I try to input a new password it keeps asking for my old password.
I forgot my password. when I try to input a new password it keeps asking for my old password.
Spotify Star
141 Views
1 replies
0 likes
None of my playlists have any more than several saves. I have some that have no saves or just one or two saves and don't show in other people's searches. I tried in someone else's account to search for my playlist, but even if I filter to ONLY see pl...
None of my playlists have any more than several saves. I have some that have no saves or just one or two saves and don't show in other people's searches. I tried in someone else's account to search f...
Not applicable
5232 Views
5 replies
0 likes
When I go to my playlist it says that Spotify has added new songs to my playlist, from that point on I press the play button and it gets a random song that isn’t on my playlist.
When I go to my playlist it says that Spotify has added new songs to my playlist, from that point on I press the play button and it gets a random song that isn’t on my playlist.
Not applicable
370 Views
2 replies
0 likes
All the blends I've created with different people have the exact same songs contributed just in different orders and they don't reflect the taste match percentage. My song contributions with 59%, 77%, and 83% matches are all the same, and hardly any ...
All the blends I've created with different people have the exact same songs contributed just in different orders and they don't reflect the taste match percentage. My song contributions with 59%, 77%...
Newbie
10106 Views
9 replies
1 likes
I am hooked at the same Wi-Fi I have two phones hooked to two separate Bluetooth speakers and I'm trying to get them to play on the same Spotify account at the same time and every time I click the link it just opens up the QR code and then when I sen...
I am hooked at the same Wi-Fi I have two phones hooked to two separate Bluetooth speakers and I'm trying to get them to play on the same Spotify account at the same time and every time I click the li...
Moderator
183 Views
1 replies
0 likes
Hi everyone, I created a Spotify account for my brand/music blog. In order to make the playlists I make more easily accessible I would like them to be available in the search results however they do not pop up. I read an article saying that spotify n...
Hi everyone, I created a Spotify account for my brand/music blog. In order to make the playlists I make more easily accessible I would like them to be available in the search results however they d...
Not applicable
3235 Views
4 replies
0 likes
You need to decide if you are a music provider or a willing and complicit mouthpiece for disinformation. I have a saying here which is "that which you permit you encourage". What are Spotify's ethics? Where is your moral compass pointing? People will...
You need to decide if you are a music provider or a willing and complicit mouthpiece for disinformation. I have a saying here which is "that which you permit you encourage". What are...
Gig Goer
1548 Views
8 replies
37 likes
When I listen to music on Spotify using my AirPods Pro on my MacBook Pro or iPad Pro, the sound sounds muffled, and is sounds worse than when I listen using my iPhone. The sound from my iPhone sounds great, but sucks on MBP and iPad Pro. I use the sa...
When I listen to music on Spotify using my AirPods Pro on my MacBook Pro or iPad Pro, the sound sounds muffled, and is sounds worse than when I listen using my iPhone. The sound from my iPhone sounds...
Casual Listener
4700 Views
4 replies
1 likes
Can a non-premium user join a listening party created by a premium user? If so how?
Can a non-premium user join a listening party created by a premium user? If so how?
Moderator
2492 Views
1 replies
0 likes
Operating System(Xbox One) My Question or IssueI was listening to my music like normal and I was signed out so I tried signing back in that didn't work so tried restarting my Xbox One that didn't work so I tried pairing it through my phone and that d...
Operating System (Xbox One) My Question or Issue I was listening to my music like normal and I was signed out so I tried signing back in that didn't work so tried restarting my Xbo...
Not applicable
14721 Views
26 replies
44 likes
Quero pagar a minha contar com o pix e não consigo.
Quero pagar a minha contar com o pix e não consigo.
Moderator
230 Views
1 replies
0 likes
PlanPremiumVersion on App Store 8.9.82DeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueAnytime I try to listen to a podcast longer than 2 hours, it automatically pauses a little after the two hour mark. This is extremely frustrating as I...
Plan Premium Version on App Store 8.9.82 Device iPhone 12 Operating System iOS 16.3.1 My Question or Issue Anytime I try to listen to a podcast longer than 2 hours, it ...
Moderator
1124 Views
5 replies
0 likes
PlanPremiumCountryGermany DeviceWifi speaker: Panasonic Allplay SC-ALL2, SC-ALL6, SC-ALL05CD, Lenco Wireless Audio Receiver (also Allplay protocol)Spotify Apps: ipad 9th gen, Linux Desktop player, Fairphone 4 (Android), WebplayerOperating SystemIOS, ...
Plan Premium Country Germany Device Wifi speaker: Panasonic Allplay SC-ALL2, SC-ALL6, SC-ALL05CD, Lenco Wireless Audio Receiver (also Allplay protocol) Spotify Apps: ipad 9th ge...
Visitor
327 Views
2 replies
1 likes
Hi, Is it actually impossible to view long song names without playing each one in turn and viewing it? See attached picture for an example. Doesn’t crop up frequently but very annoying. Thanks
Hi, Is it actually impossible to view long song names without playing each one in turn and viewing it? See attached picture for an example. Doesn’t crop up frequently but very annoying. ...
Newbie
12056 Views
37 replies
15 likes
In my Spotify Community profile I see this: How do I find out who that one Follower is? Now, I may not have things straight in my mind. Is this a person who is following my playlist? Or is this someone who is following me so that whenever I post in t...
In my Spotify Community profile I see this: How do I find out who that one Follower is? Now, I may not have things straight in my mind. Is this a person who is follow...
Roadie
5606 Views
17 replies
0 likes
i have an old cd player in my truck so i have to put the song on a cd
i have an old cd player in my truck so i have to put the song on a cd
Casual Listener
1536 Views
2 replies
0 likes
Edit: Vote for a fix HERE For some unimaginable reason the now playing screen Spotify shows on TV when streaming to a Chromecast has been changed so that the cover art is tiny, there's sometimes a poorly chosen picture presumably of the artist in the...
Edit: Vote for a fix HERE For some unimaginable reason the now playing screen Spotify shows on TV when streaming to a Chromecast has been changed so that the cover art is tiny, there's somet...
Visitor
14705 Views
18 replies
34 likes
Recently had to sit through a 13 hour flight with no music because this app decided to remove all of the downloads I had so it could pointlessly reinstall them. Why the **bleep** am I paying for a service I sometimes don't even get to use? Wouldn't b...
Recently had to sit through a 13 hour flight with no music because this app decided to remove all of the downloads I had so it could pointlessly reinstall them. Why the **bleep** am I paying for a se...
Moderator
359 Views
4 replies
0 likes
I am unsure of difference between "user name" and display name.
I am unsure of difference between "user name" and display name.
Spotify Star
193 Views
1 replies
0 likes
