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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1408 Views
  • 13 replies
  • 4 likes
  • Other
  • 1408 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17529 Views
  • 8 replies
  • 1 likes
  • Other
  • 17529 Views
  • 8 replies
  • 1 likes

Superuser Contribution Accessing documents

Planfamily PremiumCountryAustraliaDevice iPhone XSMaxOperating SystemiOS 16.6.1My Question or IssueHi, so this is weird and probably not one anyone’s heard before but I don’t know how instead of saving to my files app I have these documents that save...

  • Visitor
  • Plan family Premium Country Australia Device iPhone XSMax Operating System iOS 16.6.1 My Question or Issue Hi, so this is weird and probably not one anyone’s heard before but I don’t know h...
  • Maria
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • Other
  • 103 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't remove Sonos from the app

Hi, I have Sonos Arc and even after removing Sonos from the managed apps I can see it as an option in the desktop and Android app. How can I get rid of the Sonos in my account? Attached screenshot from my account

  • Casual Listener
  • Hi, I have Sonos Arc and even after removing Sonos from the managed apps I can see it as an option in the desktop and Android app. How can I get rid of the Sonos in my account?   Attached scre...
  • Vasil
  • Moderator
  • 459 Views
  • 6 replies
  • 0 likes
  • Account
  • 459 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't access my data.

I requested my listening data and a few days later I was emailed a link that is good for 14 days. When I click on the link (today, on day 1), it says "The link you received was only available temporarily."

  • Visitor
  • I requested my listening data and a few days later I was emailed a link that is good for 14 days. When I click on the link (today, on day 1), it says "The link you received was only available tempora...
  • Maria
  • Moderator
  • 567 Views
  • 3 replies
  • 1 likes
  • 567 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to listen offline to a shared playlist on Spotify Kids?

Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet.There is the option to put the heart icon on the songs and send them to favorites, but when we listen to a song fro...

  • Regular
  • Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet. There is the option to put the heart icon on the songs and s...
  • ryaneganaus
  • Newbie
  • 1358 Views
  • 6 replies
  • 5 likes
  • 1358 Views
  • 6 replies
  • 5 likes

The same device multiple times under Devices

Hello everyone, I've been having the problem for two or possibly more days that my Amazon AEcho devices can no longer be found and that the old entry in Spotify remains there every time I restart an Echo. I have already deactivated the skill and reas...

  • Regular
  • Hello everyone, I've been having the problem for two or possibly more days that my Amazon AEcho devices can no longer be found and that the old entry in Spotify remains there every time I restart an ...
  • Pingus72
  • Regular
  • 535 Views
  • 6 replies
  • 1 likes
  • Connect
    Other
  • 535 Views
  • 6 replies
  • 1 likes

Superuser Contribution search music, filter it dwn to songs , play the song, next song never PLAYS

i pull up search, type anything in search, it formulates a play list, i switch my filter to songs, i play first song in the auto generated search list, it plays all good till here, it gets to the end of the song , (now im looking at along search play...

  • Newbie
  • i pull up search, type anything in search, it formulates a play list, i switch my filter to songs, i play first song in the auto generated search list, it plays all good till here, it gets to the end...
  • Vasil
  • Moderator
  • 97 Views
  • 1 replies
  • 1 likes
  • 97 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tried to watch Joe Rogan podcasts in Ukraine... not available in my country...

"This content is not available in your country", podcasts don't even show up on the desktop app, the playlists are all empty. Great job guys, when his youtube videos will be gone by the end of year how are we going to watch JRE? Literally no alternat...

  • Music Fan
  • "This content is not available in your country", podcasts don't even show up on the desktop app, the playlists are all empty. Great job guys, when his youtube videos will be gone by the end of year h...
  • wyesumu
  • Newbie
  • 28951 Views
  • 99 replies
  • 195 likes
  • Other
  • 28951 Views
  • 99 replies
  • 195 likes

Superuser Contribution Selected Podcast will play a different podcast - FireTV

PlanPremiumCountryCanadaDeviceFireTV 4K My Question or IssueWhen selecting certain Podcasts to play (Work For It Podcast, Hustle & Grind Podcast) the player will skip to a different subscribed podcast and start to play. I did a factory reset on my de...

  • Casual Listener
  • Plan Premium Country Canada Device FireTV 4K   My Question or Issue When selecting certain Podcasts to play (Work For It Podcast, Hustle & Grind Podcast) the player will skip to a di...
  • Joan
  • Moderator
  • 328 Views
  • 6 replies
  • 0 likes
  • Other
    TV
  • 328 Views
  • 6 replies
  • 0 likes

lotr audiobook

PlanPremiumCountryEnglandDeviceGoogle pixel 6a My Question or Issueive been really enjoying listening to the lord of the rings audiobooks narrated by andy serkis, listened to the first one and started two towers yesterday, got about two hours in. but...

  • Casual Listener
  • Plan Premium Country England Device Google pixel 6a   My Question or Issue ive been really enjoying listening to the lord of the rings audiobooks narrated by andy serkis, listened to the...
  • MackeralPhat
  • Casual Listener
  • 1309 Views
  • 18 replies
  • 11 likes
  • Other
  • 1309 Views
  • 18 replies
  • 11 likes

Superuser Contribution Showing Public Playlists

I have all of my music sorted by playlists in folders on my account. Even though all the playlists are marked as public, they don't show up on my account for others to see since they are in a folder of playlists. It would also be nice to have the abi...

  • Visitor
  • I have all of my music sorted by playlists in folders on my account. Even though all the playlists are marked as public, they don't show up on my account for others to see since they are in a f...
  • AlejaR
  • Moderator
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

Superuser Contribution DJ and/or kids mode so that songs played while activated don’t contribute to your algorithm

I play songs for my kids and for friends on occasion that I would prefer not be included in the algorithm that suggests artists or adds songs to my personalized playlists. Having a mode to turn off the “tracking” at specific times would be helpful

  • Newbie
  • I play songs for my kids and for friends on occasion that I would prefer not be included in the algorithm that suggests artists or adds songs to my personalized playlists. Having a mode to turn off t...
  • AlejaR
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution both mobile and desktop apps running slowly

Spotify is suddenly running super slow for me both on the desktop app and mobile app. Switching songs, deleting songs from a playlist, removing downloads, loading pages, any function takes multiple seconds to process. A clean reinstall (both devices)...

  • Casual Listener
  • Spotify is suddenly running super slow for me both on the desktop app and mobile app. Switching songs, deleting songs from a playlist, removing downloads, loading pages, any function takes multiple s...
  • Ivelina
  • Moderator
  • 148 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 148 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nova função de letras não aparecem na minha conta

PlanPremiumCountryBrasilDevice(Galaxy A20)Operating System(Android Oreo,Windows 10) My Question or IssueA nova funcionalidade de letras geridas pelo spotify não está disponível na minha conta quando procuro, e usando a conta do meu pai no mesmo dispo...

  • Regular
  • Plan Premium Country Brasil Device (Galaxy A20) Operating System (Android Oreo,Windows 10)   My Question or Issue A nova funcionalidade de letras geridas pelo spotify não está dis...
  • LipeMenegasso
  • Newbie
  • 90592 Views
  • 60 replies
  • 41 likes
  • Account
  • 90592 Views
  • 60 replies
  • 41 likes

Superuser Contribution Embedded Player constantly has "upstream request timeout" error

Country USDevicesAndroid phones, windows & Mac desktop My Question or IssueSo have the embedded player on our newly released podcasts beacon.ai and it fails to load about half the time, ending up with just a blank box with the error "upstream request...

  • Casual Listener
  • Country  US Devices Android phones, windows & Mac desktop   My Question or Issue So have the embedded player on our newly released podcasts beacon.ai and it fails to load about ha...
  • Ivelina
  • Moderator
  • 434 Views
  • 2 replies
  • 2 likes
  • Other
  • 434 Views
  • 2 replies
  • 2 likes

The firing of Glenn Mcdonald and the discontinuation of Every Noise at Once

I've had Spotify premium for close to a decade now. I love exploring music, but I'm mostly interested in pretty niche genres, so I have to get creative in my approach to finding them.There are resources online for exploring genres, but they don't rea...

  • Newbie
  • I've had Spotify premium for close to a decade now. I love exploring music, but I'm mostly interested in pretty niche genres, so I have to get creative in my approach to finding them. There are reso...
  • 846 Views
  • 0 replies
  • 10 likes
  • music
  • 846 Views
  • 0 replies
  • 10 likes

Superuser Contribution [app issue?] music cut abruptly at the end

Since a few weeks ago, I started noticing songs are cut abruptly at the end, to the extend that the last note could be cut and the next song starts playing right away (I mean literally no gap between songs). This is quite annoying to me - I feel I’m ...

  • Visitor
  • Since a few weeks ago, I started noticing songs are cut abruptly at the end, to the extend that the last note could be cut and the next song starts playing right away (I mean literally no gap between...
  • Ivelina
  • Moderator
  • 2276 Views
  • 3 replies
  • 1 likes
  • 2276 Views
  • 3 replies
  • 1 likes

My artist profile is verified, but I can't edit it

PlanFreeCountryUnited StatesDeviceGalaxy Tab S6 Lite My Question or IssueI verified my artist profile but I can't edit it. I can't change my profile picture or edit my bio. Whenever I try to open my artist page on the artist app or desktop, all I get...

  • Newbie
  • Plan Free Country United States Device Galaxy Tab S6 Lite   My Question or Issue I verified my artist profile but I can't edit it. I can't change my profile picture or edit my bio. Whene...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Other
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! How 2 accs Linked by duo plan can play song same time on diffrnt devices

I have recently purchased duo plan me as a manager of it and sent link to my friend and he logged in from that link with his acc.Now if we are playing different music at same time then one of ours Spotify get paused and another get continue to playOr...

  • Casual Listener
  • I have recently purchased duo plan me as a manager of it and sent link to my friend and he logged in from that link with his acc. Now if we are playing different music at same time then one of ours ...
  • Maxim
  • Spotify Star
  • 139 Views
  • 3 replies
  • 0 likes
  • 139 Views
  • 3 replies
  • 0 likes