Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • mcdonaldsadhater
  • Newbie
  • 9900 Views
  • 71 replies
  • 9 likes
  • Other
  • 9900 Views
  • 71 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19968 Views
  • 9 replies
  • 2 likes
  • Other
  • 19968 Views
  • 9 replies
  • 2 likes

Solved!! PS4 not playing songs anymore

Hi guys, I recently downloaded Spotify on my PS4 and absolutely loved it. For the first couple of days it all ran smoothly. I decided to take the free month upgrade to Spotify Premium that the PS4 offered, and once i did that IMMEDIATELY things chang...

  • Casual Listener
  • Hi guys, I recently downloaded Spotify on my PS4 and absolutely loved it. For the first couple of days it all ran smoothly. I decided to take the free month upgrade to Spotify Premium that the PS4 of...
  • ofniRR
  • Newbie
  • 159885 Views
  • 78 replies
  • 10 likes
  • music
  • 159885 Views
  • 78 replies
  • 10 likes

Web player thumbs not the same as mobile app thumbs?

I listen to radio stations on my phone using the Android app while I work. I can't take my personal phone out while I work, but I do have a work PC, so I can use that to manage what Spotify is playing on my phone. I would love to use my android watch...

  • Visitor
  • I listen to radio stations on my phone using the Android app while I work. I can't take my personal phone out while I work, but I do have a work PC, so I can use that to manage what Spotify is playin...
  • 397 Views
  • 0 replies
  • 0 likes
  • Other
  • 397 Views
  • 0 replies
  • 0 likes

Solved!! Yamaha rx v775 & spotify connect - glitchy playback

Hi all, I've got spotify connect functioning with my Yamaha amp, songs will start flawlessly however after a few seconds of playback I'm getting 1 second or so pauses in the playback, which continues if keep listening. My internet connection should b...

  • Music Fan
  • Hi all,   I've got spotify connect functioning with my Yamaha amp, songs will start flawlessly however after a few seconds of playback I'm getting 1 second or so pauses in the playback, whic...
  • currawong
  • Gig Goer
  • 18573 Views
  • 64 replies
  • 0 likes
  • Other
  • 18573 Views
  • 64 replies
  • 0 likes

Samsung Gear S3 Login Issues - NO EMAIL

I created my account using facebook, and so I have no email associated with my account to have a device password sent to. And, editing my profile does not allow me to add one. Anyone know how to fix this? Or am I just **bleep** and have to start a ne...

  • Casual Listener
  • I created my account using facebook, and so I have no email associated with my account to have a device password sent to. And, editing my profile does not allow me to add one. Anyone know how to fix ...
  • ermahnerd
  • Casual Listener
  • 483 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 483 Views
  • 1 replies
  • 0 likes

Samsung Gear S3 Unable to Login

Attempting to use Spotify on my Gear s3 (bluetooth version) over wifi... Remote (phone control) is functioning, but using spotify on my gear is the only reason I paid for spotify premium. -Using a Galaxy S8+-Newest Gear update-No offline devices on m...

  • Casual Listener
  • Attempting to use Spotify on my Gear s3 (bluetooth version) over wifi... Remote (phone control) is functioning, but using spotify on my gear is the only reason I paid for spotify premium.   -U...
  • ermahnerd
  • Casual Listener
  • 5207 Views
  • 5 replies
  • 1 likes
  • 5207 Views
  • 5 replies
  • 1 likes

Solved!! Streaming high quality // existing playlist

Hi, If I change the streaming qualilty of downloaded songs to high or extremely high, does Spotify automatically 'upgrade' the songs I already downloaded or should I download them again to have the songs available in higher quality? Best, Emile

  • Casual Listener
  • Hi,   If I change the streaming qualilty of downloaded songs to high or extremely high, does Spotify automatically 'upgrade' the songs I already downloaded or should I download them again to h...
  • Luke
  • Spotify Star
  • 998 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 998 Views
  • 3 replies
  • 0 likes

Web Player doesn't run with all browsers!

I'm already logged in spotify.com but open.spotify.com says log in with spotify again and when i clicked that green button shows a two popup screen. open.spotify.com/loginrequest writing first popup's address bar then disappearing. Second's says call...

  • Casual Listener
  • I'm already logged in spotify.com but open.spotify.com says log in with spotify again and when i clicked that green button shows a two popup screen. open.spotify.com/loginrequest writing first popup'...
  • armanyus
  • Casual Listener
  • 846 Views
  • 2 replies
  • 0 likes
  • Other
  • 846 Views
  • 2 replies
  • 0 likes

Someone else is controlling my spotify

Hello, “SM-J320N” is controlling my account and listening his own musing. I tried changing my lassword them signing out from all the devices.. please help me remove from my account!

  • Casual Listener
  • Hello,  “SM-J320N” is controlling my account and listening his own musing. I tried changing my lassword them signing out from all the devices.. please help me remove from my account!
  • Sebasty
  • Community Legend
  • 5716 Views
  • 3 replies
  • 0 likes
  • 5716 Views
  • 3 replies
  • 0 likes

PLEASE HELP

I have an HP chromebook and both the web player and the spotify app i downloaded for it, don't work. I can still click on the songs i want to play and browse spotify but when i go to hit play, nothing happens. I've tried reseting my entire chromebook...

  • Newbie
  • I have an HP chromebook and both the web player and the spotify app i downloaded for it, don't work. I can still click on the songs i want to play and browse spotify but when i go to hit play, nothin...
  • Sebasty
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

South Africa Spotify with Sonos

HELP! I purchared a Spotify premium gift card for a friend, and now it's useless because he can't use it with his Sonos system in his house. Why is there still no support for Sonos & Spotify in South Africa? This is terribly diasppointing. Please adv...

  • Newbie
  • HELP! I purchared a Spotify premium gift card for a friend, and now it's useless because he can't use it with his Sonos system in his house. Why is there still no support for Sonos & Spotify in S...
  • JohanntWN
  • Casual Listener
  • 493 Views
  • 1 replies
  • 1 likes
  • 493 Views
  • 1 replies
  • 1 likes

Badges?

Hello there, I received an e-mail that I have earned the Registered for one month badge on The Spotify Community... But what about it? I have absolutely no idea what are these badges and what they are for? Does anyone can help me to put on my

  • Music Fan
  • Hello there,   I received an e-mail that I have earned the Registered for one month badge on The Spotify Community... But what about it? I have absolutely no idea what are these badges ...
  • allydars
  • Regular
  • 12033 Views
  • 11 replies
  • 5 likes
  • Other
  • 12033 Views
  • 11 replies
  • 5 likes

Solved!! Chromecast working perfectly except with spotify web player

Chromecast working perfectly except with spotify web player.When try to cast from https://open.spotify.com it just starts and then disconnects. The same Chromecast working perfectly casting tab i Chrome and when playing from Spotify application used ...

  • Casual Listener
  • Chromecast working perfectly except with spotify web player. When try to cast from https://open.spotify.com it just starts and then disconnects.   The same Chromecast working per...
  • Habeef
  • Casual Listener
  • 11846 Views
  • 6 replies
  • 1 likes
  • 11846 Views
  • 6 replies
  • 1 likes

Spotify Connect vs Bluesound (Node 2)

Hi all,I never managed to connect my Spotify account to a Bluesound system. Bluesound claims that it should work, but I don't see Bluesound in the list of hardware partners.I guess this link between Spottify Connect and Bluesound needs to be bootstra...

  • Casual Listener
  • Hi all, I never managed to connect my Spotify account to a Bluesound system. Bluesound claims that it should work, but I don't see Bluesound in the list of hardware partners. I guess thi...
  • RRWiii
  • Newbie
  • 9767 Views
  • 4 replies
  • 1 likes
  • Other
  • 9767 Views
  • 4 replies
  • 1 likes

Spotify stopped playing and clicking Play does not help

I am using spotify just from today on a Linux box (Ubuntu 16.04.3) with firefox 59.0.2, and I start the play of an album, and then the first or second song just stops. Clicking on "Pause" and then "Play" does not help - the button stays in state "Pla...

  • Newbie
  • I am using spotify just from today on a Linux box (Ubuntu 16.04.3) with firefox 59.0.2, and I start the play of an album, and then the first or second song just stops. Clicking on "Pause" and then "P...
  • patriciassantos
  • Newbie
  • 1240 Views
  • 5 replies
  • 3 likes
  • 1240 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Samsung Smart TV - Troubleshooting

Want to use Spotify on your TV? With the Spotify app on Samsung Smart TVs, you can. Samsung Smart TV: 2012-2014 models (running the Orsay operating system) If your Samsung Smart TV was produced between 2012-2014 and is running the Orsay operating sys...

rtaImage.png samsung_tizen.jpg
  • Spotify
  • Spotify
  • Want to use Spotify on your TV? With the Spotify app on Samsung Smart TVs, you can.   Samsung Smart TV: 2012-2014 models (running the Orsay operating system)   If your Samsung ...
  • silviojuniorr
  • Newbie
  • 81572 Views
  • 62 replies
  • 2 likes
  • 81572 Views
  • 62 replies
  • 2 likes

Meek Mill

We'd like to see the real time analaytics for Meek Mill's "Dreams and Nightmares" since he's been released from jail today.

  • Newbie
  • We'd like to see the real time analaytics for Meek Mill's "Dreams and Nightmares" since he's been released from jail today. 
  • 489 Views
  • 0 replies
  • 0 likes
  • Mobile
    music
  • 489 Views
  • 0 replies
  • 0 likes

Daily Mix missing on Samsung TV

Hello all, I don't know if this is a bug or the way is designed, but I am not able to find my Daily Mixes when using Spotify on a Samsung TV. Appreciate any help. Thanks!

  • Casual Listener
  • Hello all,   I don't know if this is a bug or the way is designed, but I am not able to find my Daily Mixes when using Spotify on a Samsung TV. Appreciate any help.   Thanks!
  • stratosnn
  • Composer
  • 832 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not selected music starts

While I am listening to my playlist, a song I did not select, starts. It is always the same song. This thing happens always after some minutes my playlist plays. Why? How can I stop this?

  • Newbie
  • While I am listening to my playlist, a song I did not select, starts. It is always the same song. This thing happens always after some minutes my playlist plays. Why? How can I stop this?
  • Aimee_T
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • Connect
    music
  • 479 Views
  • 1 replies
  • 0 likes