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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • toby_07
  • Newbie
  • 955 Views
  • 8 replies
  • 2 likes
  • Other
  • 955 Views
  • 8 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17331 Views
  • 8 replies
  • 1 likes
  • Other
  • 17331 Views
  • 8 replies
  • 1 likes

Please make Spotify compatible with my car

Please join with the car companies to get Spotify included in the radio options along with Pandora and Sirius XM, etc.I just bought a 2013 Buick and in the dash settings it is bluetooth compatible, and I can connect to Pandora radio but there's no op...

  • Newbie
  • Please join with the car companies to get Spotify included in the radio options along with Pandora and Sirius XM, etc. I just bought a 2013 Buick and in the dash settings it is bluetooth compatible,...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Spotify Connect - Multiroom

I've got spotify premium and I'm using spotify connect to cast audio from an android phone to a google chromecast audio I also regularly listen from my desktop. If spotify would allow me to stream the same audio to my chromecast audio and desktop pla...

  • Newbie
  • I've got spotify premium and I'm using spotify connect to cast audio from an android phone to a google chromecast audio   I also regularly listen from my desktop.   If spotify would all...
  • aroscasumber
  • Regular
  • 26159 Views
  • 6 replies
  • 46 likes
  • Linux
    Mac
    Web Player
    Windows
  • 26159 Views
  • 6 replies
  • 46 likes

Featured Browse shows suggestions from wrong timezone

I'm currently using Spotify Webplayer and find that the suggestions under Browse > Featured seem to be just slightly off. For example, it is currently 4pm but the header of the recommendations is "Wind Down With A Playlist." I have used this account ...

  • Newbie
  • I'm currently using Spotify Webplayer and find that the suggestions under Browse > Featured seem to be just slightly off. For example, it is currently 4pm but the header of the recommendations is ...
  • Cole64
  • Newbie
  • 852 Views
  • 1 replies
  • 2 likes
  • 852 Views
  • 1 replies
  • 2 likes

Contra patrocínio de rodeios - Spotify Brasil

Minha sugestão é para que a Empresa Spotify não patrocine mais nenhum tipo rodeio no Brasil e no mundo, nenhum evento ou 'esporte' que cause danos aos animais. Com cada vez mais estudos e comentários de veterinários que expressam como os animais sofr...

  • Newbie
  • Minha sugestão é para que a Empresa Spotify não patrocine mais nenhum tipo rodeio no Brasil e no mundo, nenhum evento ou 'esporte' que cause danos aos animais. Com cada vez mais estudos e comentários...
  • jtrskaos
  • Casual Listener
  • 1034 Views
  • 1 replies
  • 15 likes
  • 1034 Views
  • 1 replies
  • 15 likes

spotify family, only 1 member is working

hey, we signed up for spotify premium , my partner lost his bank card and so it went back to the free subscription, then when he got a new card it says his got premium back again, but i cant login on mine still, i was previously on there as a family ...

  • Newbie
  • hey, we signed up for spotify premium , my partner lost his bank card and so it went back to the free subscription, then when he got a new card it says his got premium back again, but i cant login on...
  • jarredmorley
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • Other
  • 439 Views
  • 1 replies
  • 0 likes

Amazon Echo Dot: Spotify Default Player Issue

Hi Folks, I've set Spotify (premium JP account) as my default music player in the Echo Dot Music settings. However, I still need to issue "Ask Spotify" or "... On Spotify" commands to get Alexa to play anything from Spotify. Failing to do so makes Al...

  • Casual Listener
  • Hi Folks,   I've set Spotify (premium JP account) as my default music player in the Echo Dot Music settings.   However, I still need to issue "Ask Spotify" or "... On Spotify" commands ...
  • fergusga
  • Casual Listener
  • 11110 Views
  • 29 replies
  • 3 likes
  • Other
  • 11110 Views
  • 29 replies
  • 3 likes

Offline playback on Samsung Edge 3 not working

So a couple of months ago I bought the S3 Frontier watch for running purposes and installed Spotify right away. I downloaded my playlist and went out. In offline mode it plays the same song, no matter what song I pick, and it plays that song for abou...

  • Casual Listener
  • So a couple of months ago I bought the S3 Frontier watch for running purposes and installed Spotify right away. I downloaded my playlist and went out. In offline mode it plays the same song, no matte...
  • seht97
  • Casual Listener
  • 338 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 338 Views
  • 1 replies
  • 0 likes

BMW not connecting to iPhone after most recent update

Spotify previously woukd connect to BMW connected drive system with no problems and allow browsing and thumbnails to be displayed but now it does not shown in multimedia menu even after re plugging in lightning cable and restarting Spotify. This star...

  • Newbie
  • Spotify previously woukd connect to BMW connected drive system with no problems and allow browsing and thumbnails to be displayed but now it does not shown in multimedia menu even after re plugging i...
  • georgejolliffe
  • Casual Listener
  • 906 Views
  • 4 replies
  • 0 likes
  • Connect
  • 906 Views
  • 4 replies
  • 0 likes

Amazon Fire Stick automatic volume adjusting

While using the Spotify App on my Amazon Firestick, the volume of all songs played is automatically adjusted throughout the songs, usually making them quiter during louder parts of the song. Sometimes the adjustments do not seen connected to the real...

  • Newbie
  • While using the Spotify App on my Amazon Firestick, the volume of all songs played is automatically adjusted throughout the songs, usually making them quiter during louder parts of the song. Sometime...
  • omnominous
  • Newbie
  • 3004 Views
  • 3 replies
  • 9 likes
  • music
  • 3004 Views
  • 3 replies
  • 9 likes

Solved!! Samsung Smart Tv Premium Login

Hi have a samsung msart TV series 6, when I try to login it says I need a premium account for this device, I have a premium account so I can't see whats wrong, Has anybody else had this problem?

  • Visitor
  • Hi have a samsung msart TV series 6, when I try to login it says I need a premium account for this device, I have a premium account so I can't see whats wrong, Has anybody else had this problem?
  • Julesde89
  • Newbie
  • 4500 Views
  • 9 replies
  • 0 likes
  • 4500 Views
  • 9 replies
  • 0 likes

Spotify changing song information, album artwork and sometimes the song!

I've had enough of this. I have had album artowrk change from the original album to things like club mix etc.. and now I have had a song, Comatose by Skillit, actually turn into a live edtition instead of the studio version I stared! Please fix this....

  • Visitor
  • I've had enough of this. I have had album artowrk change from the original album to things like club mix etc.. and now I have had a song, Comatose by Skillit, actually turn into a live edtition inste...
  • user-removed
  • Not applicable
  • 6947 Views
  • 8 replies
  • 0 likes
  • 6947 Views
  • 8 replies
  • 0 likes

Error connecting to PlayStation Network (Erro ao conectar à PSN)

Looks like it's a pretty common error. Thing is, most of the common solutions involve unlinking my Spotify Account from my PSN Account, but I can't easily do that, since I actually bought Spotify Premium via PSN.So I'm pretty stuck there.Things I've ...

  • Casual Listener
  • Looks like it's a pretty common error. Thing is, most of the common solutions involve unlinking my Spotify Account from my PSN Account, but I can't easily do that, since I actually bought Spotify Pre...
  • marcuscintra
  • Casual Listener
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Web Player too many http requests on each song

Every new song that plays averages between 200-500 http requests. Way too much overhead. Looks like a combination of downloading the song, advertisements, and other tracking. Does anyone at Spotify think this is not optimal? The UI is nice but what's...

  • Newbie
  • Every new song that plays averages between 200-500 http requests. Way too much overhead. Looks like a combination of downloading the song, advertisements, and other tracking. Does anyone at Spotify t...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Amazon Echo Plus

Just purchased the Amazon Echo Plus for my home. The unit is intended for the whole family to use. I have a Premium Family account and it looks like the Ego Plus will not recognize individual users on a Spotify Family Plan. Of course if I had a Amazo...

  • Newbie
  • Just purchased the Amazon Echo Plus for my home. The unit is intended for the whole family to use. I have a Premium Family account and it looks like the Ego Plus will not recognize individual users o...
  • 712 Views
  • 0 replies
  • 0 likes
  • Other
  • 712 Views
  • 0 replies
  • 0 likes

Web player won't play music

I'm running the most recent version of Chrome, and attempting to use the web player to stream music while I'm at work. I know that there aren't firewall settings that would prevent the music from playing, and have confirmed with other coworkers that ...

  • Casual Listener
  • I'm running the most recent version of Chrome, and attempting to use the web player to stream music while I'm at work. I know that there aren't firewall settings that would prevent the music from pla...
  • collywobble
  • Casual Listener
  • 778 Views
  • 7 replies
  • 1 likes
  • 778 Views
  • 7 replies
  • 1 likes

New web player not working (Chrome 59.0)

I use the web player to get around a firewall on my work computer. Starting today, I'm re-directed from play.spotify.com to the new web player at open.spotify.com, which doesn't work. I can navigate playlists/artists/albums, but nothing plays. No res...

  • Casual Listener
  • I use the web player to get around a firewall on my work computer. Starting today, I'm re-directed from play.spotify.com to the new web player at open.spotify.com, which doesn't work. I can navigate ...
  • icarian
  • Casual Listener
  • 1029 Views
  • 3 replies
  • 1 likes
  • Web Player
  • 1029 Views
  • 3 replies
  • 1 likes

Solved!! BUG: Spotify Connect issues with new ps4 app.

Today I've noticed some issues with Spotify Connect. Steps to reproduce the issue: 1. Have Spotity desktop running. Music paused 1.0.8.59.gee82e7e62. Boot up PS4 and launch Spotify (just updated)3. Play Spotify top 100 playlist4. Hold down the playst...

  • Roadie
  • Today I've noticed some issues with Spotify Connect. Steps to reproduce the issue:   1. Have Spotity desktop running. Music paused 1.0.8.59.gee82e7e6 2. Boot up PS4 and launch Spotify (just u...
  • PiggySnake
  • Newbie
  • 32224 Views
  • 11 replies
  • 1 likes
  • Connect
  • 32224 Views
  • 11 replies
  • 1 likes

Solved!! Spotify Connect: Denon Connection Loss (Network Restart)

hello, i have the following problem. Since few days i cannot use spotify connect to my denon receiver (4100w) anymore.The connection itself works and it plays music for 1 second, but immediately after connect it seems the receiver loses network conne...

  • Music Fan
  • hello, i have the following problem.  Since few days i cannot use spotify connect to my denon receiver (4100w) anymore. The  connection itself works and it plays music for 1 second, ...
  • zeair
  • Newbie
  • 23150 Views
  • 133 replies
  • 3 likes
  • Connect
    Denon
  • 23150 Views
  • 133 replies
  • 3 likes

Keeps adding RANDOM playlists to my account

Without fail - daily - spotify keeps adding RANDOM playlists to my account containing music i have NEVER listened to. If I don't clean them out daily - in 3 days it will fill up my account with playlists to the point it pushes out the 5 i DO have sav...

  • Casual Listener
  • Without fail - daily - spotify keeps adding RANDOM playlists to my account containing music i have NEVER listened to.     If I don't clean them out daily - in 3 days it will fill up ...
  • Sebasty
  • Spotify Star
  • 12025 Views
  • 2 replies
  • 9 likes
  • Web Player
  • 12025 Views
  • 2 replies
  • 9 likes