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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11760 Views
  • 78 replies
  • 9 likes
  • Other
  • 11760 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20423 Views
  • 9 replies
  • 2 likes
  • Other
  • 20423 Views
  • 9 replies
  • 2 likes

Superuser Contribution Remove completed podcast episodes from downloaded

Hey I have a suggestion to implement auto removing podcast episodes from downloaded after completing them. I've only found option to remove played episodes but I sometimes don't watch them in one go so it would be very usefull to auto remove only com...

  • Visitor
  • Hey I have a suggestion to implement auto removing podcast episodes from downloaded after completing them. I've only found option to remove played episodes but I sometimes don't watch them in one go ...
  • OscarDC
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • Other
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist para Sala de Espera Virtuais em Clinicas Medicas

PlanFree/PremiumCountryBRZDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstá de acordo com as politicas e direitos autorais criar uma funcionalidade para quem tenh...

  • Newbie
  • Plan Free/Premium Country BRZ Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Está de ac...
  • Novy
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • Chromecast
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trim intros and outros in a particular playlist?

I'm making a workout mix. When I'm working out, I want to skip over any slow intros or random stuff at the end of my songs. How can I say, "In this playlist only, start this particular song at 0:23, and end at 2:38"?

  • Regular
  • I'm making a workout mix. When I'm working out, I want to skip over any slow intros or random stuff at the end of my songs. How can I say, "In this playlist only, start this particular song at 0:23, ...
  • AlejaR
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist on phone not the same as on computer

None of the below information is PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,my playlist from my library on my phone is not the same a...

  • Casual Listener
  • None of the below information is  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc...
  • AlejaR
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound on Samsung TV and Soundbar connected thru the ARC.

PlanFreeDeviceSamsung TV UE43MU6172Samsung Soundbar K450Operating SystemTizenMy Question or IssueI have a UE43MU6172 ​​(Tizen) TV and a Samsung K450 soundbar connected to the TV via HDMI (ARC). After installing and running the Spotify app, there is n...

  • Newbie
  • Plan Free Device Samsung TV UE43MU6172 Samsung Soundbar K450 Operating System Tizen My Question or Issue I have a UE43MU6172 ​​(Tizen) TV and a Samsung K450 soundbar connected to the TV via...
  • AlejaR
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution The number of songs in collaborated playlist are limited

PlanPremium DeviceXiaomiOperating SystemAndroid My Question or IssueI have a collaborated playlist shared with my boyfriend. I realised we can only add 50 songs to this list and adding more songs means Spotify will remove the older ones. We would lik...

  • Casual Listener
  • Plan Premium   Device Xiaomi Operating System Android   My Question or Issue I have a collaborated playlist shared with my boyfriend. I realised we can only add 50 songs to this li...
  • AlejaR
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • collaborated
  • 79 Views
  • 1 replies
  • 0 likes

Connect to Spark 40 and Spark 2 Amps

Fix connectivity that you've known about for over a month! Spark 40 has a link to connect with Spotify, but I get an Unknown Error. I joined Spotify to enable Spark's Auto Chords feature; if I can't connect to the Spark, then I'll drop Spotify. Cheer...

  • Newbie
  • Fix connectivity that you've known about for over a month!   Spark 40 has a link to connect with Spotify, but I get an Unknown Error.  I joined Spotify to enable Spark's Auto Chords featu...
  • Not applicable
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing size and font of lyrics - on computer, web navigator

Hi everyone,Is it possible to change the size and font of the lyrics, when spotify is displayed on the web navigator ? I found several guides which say it is possible to do so, by clicking on "settings", but it doesn't seem to exist anymore.I can sho...

  • Newbie
  • Hi everyone, Is it possible to change the size and font of the lyrics, when spotify is displayed on the web navigator ? I found several guides which say it is possible to do so, by clicking on "sett...
  • Novy
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Other
  • 100 Views
  • 1 replies
  • 0 likes

特定の曲だけが聞けないのはなぜ?jinのclose to youだけが再生されませんどうしたらいいですか?

星が噂するからのostか再生されません。画面上には出てくるのですが画面が薄くて何度試しても再生されませんどうしたらいいですか?

  • Visitor
  • 星が噂するからのostか再生されません。画面上には出てくるのですが画面が薄くて何度試しても再生されませんどうしたらいいですか?
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can only see next songs in a playlist

How can i see the songs that previously played in my current playlist?I can only scroll down and see the upcoming songs but not the already played ones without continuesly pressing the "last song" button.I just want the playlist overview to be like t...

  • Visitor
  • How can i see the songs that previously played in my current playlist? I can only scroll down and see the upcoming songs but not the already played ones without continuesly pressing the "last song" ...
  • AlejaR
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kupilam z aplikacji żappka premium 3 mies. 2 tyg. temu a dzis mi wygasło

Nie mam juz premium mimo ze dwa tygodnie temu na aplikacji żappka wykupilam za żappsy 3 mies. Minely 2 tyg. i dzisiaj mi wygasło

  • Visitor
  • Nie mam juz premium mimo ze dwa tygodnie temu na aplikacji żappka wykupilam za żappsy 3 mies. Minely 2 tyg. i dzisiaj mi wygasło
  • OscarDC
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution me cobraro algo que no tengo conocimiento, spotify stockholm swe, que es?

hace dias me viene apareciendo un intento de cobro de un supuesto" spotify stockholm swe" en ningún momento accedí a que eso sucediera, ya que yo no soy quien paga spotify, consumo música desde la plataforma pero yo no pago y menos con la tarjeta que...

  • Visitor
  • hace dias me viene apareciendo un intento de cobro de un supuesto" spotify stockholm swe" en ningún momento accedí a que eso sucediera, ya que yo no soy quien paga spotify, consumo música desde la pl...
  • Corin1
  • Visitor
  • 1970 Views
  • 7 replies
  • 0 likes
  • 1970 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify is not displayed properly

Me and my friends wanted to do a party at my house, installed the app on my Android TV box and got this problem.PlanFree/PremiumCountryArgentina (Device is from Brazil)DeviceAthomics Way (Brazilian)Operating SystemAndroid TV (10.0 / v1.0.2) My Questi...

  • Visitor
  • Me and my friends wanted to do a party at my house, installed the app on my Android TV box and got this problem. Plan Free/Premium Country Argentina (Device is from Brazil) Device Athomics Way ...
  • Ivelina
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Google Home only plays recently added songs

I've had a spotify account for quite a while now and have been collecting songs under "your music" for quite a while - I don't know how many songs, but it's a significant amount. I recently got a Google Home Mini, and when I ask it to play music, reg...

  • Newbie
  • I've had a spotify account for quite a while now and have been collecting songs under "your music" for quite a while - I don't know how many songs, but it's a significant amount.  I recently got...
  • Mcrumpto
  • Newbie
  • 1750 Views
  • 5 replies
  • 4 likes
  • music
    Other
  • 1750 Views
  • 5 replies
  • 4 likes

Superuser Contribution Spotify Alexa skill does not work on Echo devices at all

For months I have been using Spotify as my default music provider for my Echo/Alexa devices using the Spotify skill, and whilst it was pretty tempramental (such as sometimes not playing songs, playing the wrong song occasionally etc.) it was at least...

  • Newbie
  • For months I have been using Spotify as my default music provider for my Echo/Alexa devices using the Spotify skill, and whilst it was pretty tempramental (such as sometimes not playing songs, playin...
  • xcession
  • Casual Listener
  • 15955 Views
  • 103 replies
  • 10 likes
  • 15955 Views
  • 103 replies
  • 10 likes

Can't make collaborative playlists on Chromebook?!

I thought I was going crazy - the Google posts talking about collaborative playlists are pretty recent, but I spent 30 minutes clicking all over the place in Spotify in the Chromebook "app" (I guess that's just a fancy button to take you to the defau...

  • Newbie
  • I thought I was going crazy - the Google posts talking about collaborative playlists are pretty recent, but I spent 30 minutes clicking all over the place in Spotify in the Chromebook "app" (I guess ...
  • RayRayy06
  • Visitor
  • 4087 Views
  • 6 replies
  • 25 likes
  • Web Player
  • 4087 Views
  • 6 replies
  • 25 likes

Superuser Contribution Lyrics no longer sync on TV

I have 2 TCL Roku TVs. The lyrics are no longer in sync-the lyrics actually jump ahead so you cannot even see what is currently being sung. Plan Premium Country United States Device TCL Roku TV Operating System TCL Roku TV My Question or Issue I have...

  • Regular
  • I have 2 TCL Roku TVs. The lyrics are no longer in sync-the lyrics actually jump ahead so you cannot even see what is currently being sung. Plan Premium Country United States Device TCL R...
  • i_hawk_
  • Visitor
  • 12647 Views
  • 94 replies
  • 20 likes
  • TV
  • 12647 Views
  • 94 replies
  • 20 likes

Superuser Contribution Error: Podcasts in Your Episodes list remaining visible despite not being ticked

I am in NZ using Premium on computer app and android app Samsung laptop Windows 10Android phone app There are 2 podcasts in my Your Episodes list that will not disappear although have been unticked for adding to Your Episodes. Now when I re-tick them...

  • Visitor
  • I am in NZ using Premium on computer app and android app   Samsung laptop Windows 10 Android phone app   There are 2 podcasts in my Your Episodes list that will not disappear although ...
  • mhutchinson1989
  • Casual Listener
  • 571 Views
  • 21 replies
  • 0 likes
  • Other
    Samsung
  • 571 Views
  • 21 replies
  • 0 likes

Superuser Contribution Why do you need a VAT number for audio ads in the UK? It stinks of big label bias

I dont understand why this is, what about the little labels who dont do it or the money but need exposure

  • Roadie
  •     I dont understand why this is, what about the little labels who dont do it or the money but need exposure
  • Micke681
  • Newbie
  • 6914 Views
  • 27 replies
  • 16 likes
  • Other
    Premium
  • 6914 Views
  • 27 replies
  • 16 likes

Superuser Contribution Last.fm is not scrobbling

I have windows 10 (desktop) and the Spotify application. I try to disconnect and turn on the plug again. I log out of the spotify application and log in again. It still does not work. scroble works only by open.spotify.com. Please help.

  • Regular
  • I have windows 10 (desktop) and the Spotify application. I try to disconnect and turn on the plug again. I log out of the spotify application and log in again. It still does not work. scroble works o...
  • Zap4ick
  • Casual Listener
  • 380181 Views
  • 44 replies
  • 25 likes
  • Samsung
  • 380181 Views
  • 44 replies
  • 25 likes