Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • spamgoesintrash1234
  • Newbie
  • 1319 Views
  • 11 replies
  • 4 likes
  • Other
  • 1319 Views
  • 11 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17502 Views
  • 8 replies
  • 1 likes
  • Other
  • 17502 Views
  • 8 replies
  • 1 likes

Découvertes de la semaine sur un téléviseur

Je n'ai pas accès aux "Découvertes de la semaine" sur mon téléviseur avec l'application Spotify. Quand je vais dans mes listes de lecture la liste "Découvertes de la semaine" est constamment en chargement et celui-ci ne se termine jamais. Que se pass...

  • Casual Listener
  • Je n'ai pas accès aux "Découvertes de la semaine" sur mon téléviseur avec l'application Spotify. Quand je vais dans mes listes de lecture la liste "Découvertes de la semaine" est constamment  en...
  • 311 Views
  • 0 replies
  • 0 likes
  • Other
  • 311 Views
  • 0 replies
  • 0 likes

Unrevoking access

I accidentally revoked access to my kodi / Pi app. Having trouble finding out a way to bring it back. Seems there is a way to revoke an app, but it removes it completly from the list so there is no way to enable once again. Did a lot of searching but...

  • Newbie
  • I accidentally revoked access to my kodi / Pi app. Having trouble finding out a way to bring it back. Seems there is a way to revoke an app, but it removes it completly from the list so there is no w...
  • 290 Views
  • 0 replies
  • 0 likes
  • Other
  • 290 Views
  • 0 replies
  • 0 likes

Skipping Songs Overlapping

I just played the Flume House Party playlist under the Party category and it seems to be doing some weird cross fading stuff... The first song plays fine but when it goes to the next song it is still playing the previous song for a good 10 seconds or...

  • Casual Listener
  • I just played the Flume House Party playlist under the Party category and it seems to be doing some weird cross fading stuff... The first song plays fine but when it goes to the next song it is still...
  • chillamore
  • Newbie
  • 856 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 856 Views
  • 2 replies
  • 0 likes

Crossfade option on web player & Daily Mix Q

Hi all . As part of my "Research" switching to Spotify or not , I have some questions please : 1. I couldn't find any cross fade option within the web player . I'm using Chrome but checked that already on Explorer and couldn't find such option . Does...

  • Visitor
  • Hi all .  As part of my "Research" switching to Spotify or not , I have some questions please :   1. I couldn't find any cross fade option within the web player . I'm using Chrome but ch...
  • MattSuda
  • Spotify Star
  • 10460 Views
  • 3 replies
  • 3 likes
  • Web Player
  • 10460 Views
  • 3 replies
  • 3 likes

Solved!! Transfer Library from Another Streaming Service

I'm not sure if this question was asked before, but I cannot find another thread about this. Is there a way that I can transfer my library from my Napster account to Spotify? I'm switching my streaming service and I don't want to manually rebuild by ...

  • Newbie
  • I'm not sure if this question was asked before, but I cannot find another thread about this. Is there a way that I can transfer my library from my Napster account to Spotify? I'm switching my streami...
  • Swerfer
  • Regular
  • 3606 Views
  • 2 replies
  • 0 likes
  • Other
  • 3606 Views
  • 2 replies
  • 0 likes

Artists not sorted alphabetically in new web player

In the new web player (open.spotify.com), the artist list (Your Music > Artists) is not sorted alphabetically by default, and it appears that there is no way to sort the list. I'm on Windows 10, Chrome v56.0.2924.87 (64-bit).

  • Casual Listener
  • In the new web player (open.spotify.com), the artist list (Your Music > Artists) is not sorted alphabetically by default, and it appears that there is no way to sort the list.   I'm on Wind...
  • game1953
  • Newbie
  • 946 Views
  • 1 replies
  • 9 likes
  • Web Player
  • 946 Views
  • 1 replies
  • 9 likes

How do you see what users you follow?

Hi, Before spotify changed its look, I started following my sister (She's a user, not an artist) so I could see and play her playlists. Now that they changed the look, I can't find her profile. I've litterally looked everywhere and googled everything...

  • Casual Listener
  • Hi,    Before spotify changed its look, I started following my sister (She's a user, not an artist) so I could see and play her playlists. Now that they changed the look, I can't find her...
  • Grousey27
  • Casual Listener
  • 14427 Views
  • 2 replies
  • 2 likes
  • Web Player
  • 14427 Views
  • 2 replies
  • 2 likes

Same names but two different artists

Hey guys. I have yet to be able to get an artist page started and I had a release with a label that accidentally linked the other artist with my same name to the release. How can I sort this out. It's becoming very frustrating. Thanks.

  • Newbie
  • Hey guys. I have yet to be able to get an artist page started and I had a release with a label that accidentally linked the other artist with my same name to the release. How can I sort this out. It'...
  • MattSuda
  • Spotify Star
  • 331 Views
  • 2 replies
  • 0 likes
  • Other
  • 331 Views
  • 2 replies
  • 0 likes

Can't import Itunes playlists/library. Windows.

I've tried thousand of times "Import Playlists > iTunes" and nothing has ever changed. Also, I'd like to note that "Share iTunes Library XML with other applications" IS checked under my iTunes preferences. I tried importing a couple of playlist using...

  • Casual Listener
  • I've tried thousand of times "Import Playlists > iTunes" and nothing has ever changed. Also, I'd like to note that "Share iTunes Library XML with other applications" IS checked under my ...
  • Swerfer
  • Regular
  • 3160 Views
  • 8 replies
  • 0 likes
  • 3160 Views
  • 8 replies
  • 0 likes

Stop playing rape songs

Was listining to Bob Marley to relax. Spotify played - Sublimes - Date rape. 1 in 4 women are reported sexually assult survivors. I know that actually number to much higer and closer to 4 out of 4. Why play that song at all? I don't need to hear a ma...

  • Casual Listener
  • Was listining to Bob Marley to relax.  Spotify played - Sublimes - Date rape.  1 in 4 women are reported sexually assult survivors.  I know that actually number to much higer and close...
  • enoughisenough
  • Casual Listener
  • 1353 Views
  • 2 replies
  • 0 likes
  • 1353 Views
  • 2 replies
  • 0 likes

Contact Spotify support

Your website is super confusing. There's a button to "Contact Spotify" but there's no email or phone number or any way to contact you outside of Twitter! I tried filling out the form and it only sent me the Community.I finally managed to email suppor...

  • Regular
  • Your website is super confusing. There's a button to "Contact Spotify" but there's no email or phone number or any way to contact you outside of Twitter! I tried filling out the form and it only sent...
  • kejt_
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 367 Views
  • 1 replies
  • 0 likes

Podcasts

Are the podcasts I've listened to only linked to the device I heard it on, or to my Spotiify account??I've listened to dozens of podcasts and one day suddenly none of them showed as Played. Some were downloaded and listened to offline, most were stre...

  • Regular
  • Are the podcasts I've listened to only linked to the device I heard it on, or to my Spotiify account?? I've listened to dozens of podcasts and one day suddenly none of them showed as Played. Some we...
  • 575 Views
  • 0 replies
  • 0 likes
  • Other
    Samsung
  • 575 Views
  • 0 replies
  • 0 likes

How to get my new EP in a facebook post?

Frequently I see bands posting new music on spotify with multiple tracks in the post and a button to listen to it (see picture). I would like that for my band JASONWATERFALLS, but I can't find any information about how to make that work.Is this only ...

IMG_0048.PNG
  • Newbie
  • Frequently I see bands posting new music on spotify with multiple tracks in the post and a button to listen to it (see picture). I would like that for my band JASONWATERFALLS, but I can't find any in...
  • 211 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 211 Views
  • 0 replies
  • 0 likes

Sponsorship from Spotify

Hi there. I am wondering if anyone has the best contact details for someone to talk to with regards to sponsorship for events. I am running across America next year, raising money for charity and im wanting to see if Spotify would be interested in a ...

  • Newbie
  • Hi there.   I am wondering if anyone has the best contact details for someone to talk to with regards to sponsorship for events.    I am running across America next year, raising m...
  • Olds777
  • Regular
  • 12772 Views
  • 3 replies
  • 3 likes
  • 12772 Views
  • 3 replies
  • 3 likes

The music listed doesn't belong with the artist....please fix this?

I've seen thse come up a few times when I search for something older....where the artist I was searching for comes up, the photo is correct, even description and related artists are right...but the music clearly not correct.

  • Casual Listener
  • I've seen thse come up a few times when I search for something older....where the artist I was searching for comes up, the photo is correct, even description and related artists are right...but the m...
  • itu_
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Customization of playlists (cover and description box)

Hi,All my Spotify playlists no longer appear on my ONKYO PR-SC5509 AVR? I have tried resetting my router, turning everything off and on again but to no avail. Please help.

  • Newbie
  • Hi, All my Spotify playlists no longer appear on my ONKYO PR-SC5509 AVR? I have tried resetting my router, turning everything off and on again but to no avail. Please help.
  • 290 Views
  • 0 replies
  • 0 likes
  • Onkyo
  • 290 Views
  • 0 replies
  • 0 likes

[Windows 10 Mobile] Can't play music in non-Offline mode

In Windows 10 Mobile Spotify app I am only able to play music if it is downloaded and Spotify is in Offline mode. If I'm not in Offline mode (even if songs are downloaded) player just loads for somewhile (photo) and then nothing happens. Is this an a...

wp_ss_20170209_0001.png
  • Casual Listener
  • In Windows 10 Mobile Spotify app I am only able to play music if it is downloaded and Spotify is in Offline mode.   If I'm not in Offline mode (even if songs are downloaded) player just loads ...
  • nanoguy
  • Regular
  • 1078 Views
  • 6 replies
  • 0 likes
  • 1078 Views
  • 6 replies
  • 0 likes

Cannot play anything from web player

I opened the web player (first time since the switch to open.spotify), and I cannot play anything! At the bottom of the page there is a green border that says you are listening on My MacBook Air - a device where I have the desktop app, but am not cur...

  • Newbie
  • I opened the web player (first time since the switch to open.spotify), and I cannot play anything!   At the bottom of the page there is a green border that says you are listening on My MacBook...
  • Sebasty
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 286 Views
  • 1 replies
  • 0 likes

Questions about the Spotify Business Model

Together with a friend im giving a presentation to educate our co-workers about the Spotify Model. We have a few questions about it, hopefully someone @ spotify is able to anwser them. What are your activities at Spotify and how is the Model implemen...

  • Newbie
  •     Together with a friend im giving a presentation to educate our co-workers about the Spotify Model. We have a few questions about it, hopefully someone @ spotify is able to anwser them...
  • 841 Views
  • 0 replies
  • 0 likes
  • 841 Views
  • 0 replies
  • 0 likes

The add won't play

So the add won't play for some reason, I've left it be for awhile to see if it would start playing, but it wouldn't. I then uninstalled the app and then reinstalled it, and the app worked normally. That is, until it went to another add, and surprise ...

  • Newbie
  • So the add won't play for some reason, I've left it be for awhile to see if it would start playing, but it wouldn't. I then uninstalled the app and then reinstalled it, and the app worked normally. T...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes