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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1386 Views
  • 13 replies
  • 4 likes
  • Other
  • 1386 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17521 Views
  • 8 replies
  • 1 likes
  • Other
  • 17521 Views
  • 8 replies
  • 1 likes

ad music cannot be stopped

hi, the music ads were really annoying. now they cannot be stopped...please do something. the control buttons disappear immediately as the music starts

  • Casual Listener
  • hi, the music ads were really annoying. now they cannot be stopped...please do something. the control buttons disappear  immediately as the music starts    
  • ashdhsfjh
  • Casual Listener
  • 444 Views
  • 2 replies
  • 2 likes
  • 444 Views
  • 2 replies
  • 2 likes

DAC marantz NA11-S1 not in device list

Hello, I would like to listen to the music directly into my Marantz NA11-S1 DAC using the Spotify app on my android tablet but the DAC is not showing-up into the device list in the app.I mean, I have the DAC connected to Spotify, it has this option, ...

  • Newbie
  • Hello,   I would like to listen to the music directly into my Marantz NA11-S1 DAC using the Spotify app on my android tablet but the DAC is not showing-up into the device list in the app. I m...
  • 532 Views
  • 0 replies
  • 0 likes
  • 532 Views
  • 0 replies
  • 0 likes

Solved!! onkyo tx-nr525 cannot login...

Hi, I just bought an Onkyo TX-NR525 receiver, and have it setup on my network. But when I try to connect to spotify, then I get the following message: "Login Error. Please Check your account information. For help with your password visit spotify.com"...

  • Casual Listener
  • Hi,   I just bought an Onkyo TX-NR525 receiver, and have it setup on my network. But when I try to connect to spotify, then I get the following message:   "Login Error. Please Che...
  • boze44
  • Newbie
  • 5159 Views
  • 5 replies
  • 0 likes
  • Onkyo
    Other
  • 5159 Views
  • 5 replies
  • 0 likes

High-quality 320kbps w/ Samsung & PS4 App

Hello, does the Spotify app on PS4 and recent Samsung Tizen OS stream music at 320kbps by default?

  • Newbie
  • Hello, does the Spotify app on PS4 and recent Samsung Tizen OS stream music at 320kbps by default? 
  • Nemesistheory89
  • Newbie
  • 511 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 511 Views
  • 1 replies
  • 1 likes

Can i sync or do I have to download again and again...

I have spotify premium and most if not all my music from spotify is saved to my phone (Galaxy S5)... I have spotify on my other phone and also my laptop too. They all stay in sync with created playlists etc yet the files are not available offline on ...

  • Newbie
  • I have spotify premium and most if not all my music from spotify is saved to my phone (Galaxy S5)... I have spotify on my other phone and also my laptop too. They all stay in sync with created playli...
  • itu_
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 369 Views
  • 1 replies
  • 0 likes

Doesnt accept my img

i have atempted to change the img of my own playlist, but all the time spotify rejects my imgs and it says too smal bla bla 300x300, but it doest work with nothing not even with 1024x768. im looking for something of Korn and Coal Chamber.

  • Newbie
  • i have atempted to change the img of my own playlist, but all the time spotify rejects my imgs and it says too smal bla bla 300x300, but it doest work with nothing not even with 1024x768. im looking ...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Spotify for brands, No response /Contact form

I am asking this on behalf of an advertising agency i work with.I have submitted a contact form on the spotify for brands page several times to get information about advertising on Spotify, I have never recieved a reply and follow up. The window is c...

  • Casual Listener
  • I am asking this on behalf of an advertising agency i work with. I have submitted a contact form on the spotify for brands page several times to get information about  advertising on Spotify, I...
  • SimonWeiz
  • Casual Listener
  • 523 Views
  • 1 replies
  • 0 likes
  • Denon
    Logitech
  • 523 Views
  • 1 replies
  • 0 likes

Alexa and Crossfade

Hi thereI have a problem with my Echo Dot (Alexa) When I try to crossfade via Alexa, the music stops at the end, and wait for x sec before playing the next song.When I do this on my laptop, it works fine. Crossfade 12 sec.When I do this on my phone, ...

  • Casual Listener
  • Hi there I have a problem with my Echo Dot (Alexa)  When I try to crossfade via Alexa, the music stops at the end, and wait for x sec before playing the next song. When I do this on my laptop...
  • Razor_101
  • Casual Listener
  • 13182 Views
  • 5 replies
  • 11 likes
  • Other
  • 13182 Views
  • 5 replies
  • 11 likes

Unknown Device

So i was playing and had Spotify open on my other screen and suddenly a message poped up sayin Device is avaible. I am sure that spotify is only running on One device at that time ( on my PC ). And the new Device that appeared is a device i never hea...

  • Newbie
  • ...till shows as avaible and i dont want it there. I also posted a screenshot of the Device. ( Pinell Supersound 0022612faa08 ) Help please.
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Radio not appearing in web player

Tried to play spotify from the web player (since I can't get the desktop app to work, but that's another post) and there is no "radio" button anymore... I can see playlists, and search artists etc. but there is no "play radio" option on the artists e...

  • Music Fan
  • Tried to play spotify from the web player (since I can't get the desktop app to work, but that's another post) and there is no "radio" button anymore... I can see playlists, and search artists etc. b...
  • 193 Views
  • 0 replies
  • 0 likes
  • Other
  • 193 Views
  • 0 replies
  • 0 likes

Unable to play more than one song with sonos and spotify

Hello everybody,I use a Sonos playbar with sub, bridge and i have a spotify account premium. Not first installation.I bought Sonos 3 years ago, I have a premium account since August 2016; and everything has always worked correctly.When i select an ex...

  • Newbie
  • Hello everybody, I use a Sonos playbar with sub, bridge and i have a spotify account premium. Not first installation. I bought Sonos 3 years ago, I have a premium account since August 2016; and eve...
  • 403 Views
  • 0 replies
  • 1 likes
  • 403 Views
  • 0 replies
  • 1 likes

Solved!! Can't login to web player - FB button doesn't work and says my login and pw are wrong

Hi, I can't seem to login to the web player. My account is linked with Facebook but the FB button doesn't work (might be blocked in office environment, however I'm logged in with Facebook on the same browser) so I tried the other way; with my FB user...

  • Visitor
  • Hi, I can't seem to login to the web player. My account is linked with Facebook but the FB button doesn't work (might be blocked in office environment, however I'm logged in with Facebook on the same...
  • user-removed
  • Not applicable
  • 1081 Views
  • 5 replies
  • 1 likes
  • Web Player
  • 1081 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can't login in the web player using facebook.

I'm trying to log in using my facebook account (I can login just fine in the spotify "main" site) in the web player but it just says "incorrect username and password" over and over, I've tried to login using my mail and facebook password but it didn'...

  • Newbie
  • I'm trying to log in using my facebook account (I can login just fine in the spotify "main" site) in the web player but it just says "incorrect username and password" over and over, I've tried to log...
  • user-removed
  • Not applicable
  • 835 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 835 Views
  • 2 replies
  • 0 likes

Make website more user friendly for problems

I recently tried to cancel my premium account and clearly was unsuccessful as continued to be charged for 2 subsequent months. On trying to rectify this I found the website difficult to find any real information on how to contact someone to sort it o...

  • Newbie
  • I recently tried to cancel my premium account and clearly was unsuccessful as continued to be charged for 2 subsequent months. On trying to rectify this I found the website difficult to find any real...
  • wolflambert
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Spotify´s updated terms

Hi,I can't hear any music on any of my devices because I have to agree on spotifys updated terms from around November, which I haven't done yet. I am connected with my Facebook and I am wondering if the new updated terms is allowing spotify to use an...

  • Casual Listener
  • Hi, I can't hear any music on any of my devices because I have to agree on spotifys updated terms from around November, which I haven't done yet. I am connected with my Facebook and I am w...
  • musiccornercv
  • Roadie
  • 497 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 497 Views
  • 3 replies
  • 0 likes

Spotify Quality on Amazon Echo

Comparing the sound quality of spotify and amazon music on Amazon's echo dot, spotify falls behind. It seems like amazon music uses a higher bitrate on this device. Is there a way to determine or set the audio quality / bitrate of spotify on this dev...

  • Newbie
  • Comparing the sound quality of spotify and amazon music on Amazon's echo dot, spotify falls behind. It seems like amazon music uses a higher bitrate on this device. Is there a way to determine or set...
  • 3234 Views
  • 0 replies
  • 9 likes
  • Other
  • 3234 Views
  • 0 replies
  • 9 likes

Update the WebOS app!

I have an LG smart-tv with WebOS, and the spotify app is so out of date! You can't even queue a song? It even has the old logo!Are there any plans on updating the app?

  • Newbie
  • I have an LG smart-tv with WebOS, and the spotify app is so out of date! You can't even queue a song? It even has the old logo! Are there any plans on updating the app?
  • user-removed
  • Not applicable
  • 432 Views
  • 1 replies
  • 1 likes
  • Other
  • 432 Views
  • 1 replies
  • 1 likes

Switching Accounts and Transferring Music

I used to share a premium account with my family, but eventaully we got fed up with cutting eachother off when we tried to listen to music at the same time. We are in the process of switching to a family plan now, but I have all my music saved under ...

  • Newbie
  • I used to share a premium account with my family, but eventaully we got fed up with cutting eachother off when we tried to listen to music at the same time. We are in the process of switching to a fa...
  • 491 Views
  • 0 replies
  • 0 likes
  • music
  • 491 Views
  • 0 replies
  • 0 likes

Spotify for Family and Sonos

I have a Spotify for Family account. My wife is the only other person registered to use it. Spotify is linked to my Sonos at home. If Denise is playing music at home through Spotify on Sonos, I'm unable to use Spotify at my desk or on my mobile. It k...

  • Newbie
  • I have a Spotify for Family account. My wife is the only other person registered to use it. Spotify is linked to my Sonos at home. If Denise is playing music at home through Spotify on Sonos, I'...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Consulta.

Hola quería saber por que alguna canciones q son conocidas todavía no están en la app. Gracias

  • Newbie
  • Hola quería saber por que alguna canciones q son conocidas todavía no están en la app. Gracias
  • MonicaM_Bogota
  • Roadie
  • 852 Views
  • 1 replies
  • 0 likes
  • 852 Views
  • 1 replies
  • 0 likes