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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1362 Views
  • 13 replies
  • 4 likes
  • Other
  • 1362 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17513 Views
  • 8 replies
  • 1 likes
  • Other
  • 17513 Views
  • 8 replies
  • 1 likes

Where can I see new releases by artists I follow?

Hi, Since the removal of the notifications section, I can no longer find new releases by artists I'm following without going through them one by one which is a very tedious task. Are there any plans to introduce a feature like this?The new releases s...

  • Newbie
  • Hi,   Since the removal of the notifications section, I can no longer find new releases by artists I'm following without going through them one by one which is a very tedious task.   Ar...
  • 754 Views
  • 0 replies
  • 3 likes
  • Linux
    Web Player
  • 754 Views
  • 0 replies
  • 3 likes

Reinhör Funktion hat meine Boxen zerlegt...

Ist ja eine ganz tolle idee... aber warum auf maximaler lautstärke? ich hatte meine Geräte und einstellungen so eingestellt, dass alles gut klingt, aber als ich mit der Maus über dieses Feld fuhr (nichmal geklickt war die musik so laut, dass es mir d...

  • Newbie
  • Ist ja eine ganz tolle idee... aber warum auf maximaler lautstärke? ich hatte meine Geräte und einstellungen so eingestellt, dass alles gut klingt, aber als ich mit der Maus über dieses Feld fuhr (ni...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

comunicar las actividades musicales de Paraguay

hola amigos de Spotify Me encanta tener la app para escuchar millones de musicas, pero he visto que en la sección de conciertos no aparecen las actividades musicales que acontecen en Paraguay. Me gustaria ayudar con eso, proporcionando informacion ac...

  • Casual Listener
  • hola amigos de Spotify Me encanta tener la app para escuchar millones de musicas, pero he visto que en la sección de conciertos no aparecen las actividades musicales que acontecen en Paraguay. Me g...
  • 206 Views
  • 0 replies
  • 0 likes
  • music
  • 206 Views
  • 0 replies
  • 0 likes

Nicolas Jaar Pre-Sale at Webster Hall

Hi I am a huge listener of Nicolas Jaar and I don't understand why I did not receive any pre-sale codes for his concert at Webster hall on November 16, 2016. The pre-sale starts tomorrow Wednesday 14th at 10am EST, please let me know before that. tha...

  • Newbie
  • Hi   I am a huge listener of Nicolas Jaar and I don't understand why I did not receive any pre-sale codes for his concert at Webster hall on November 16, 2016. The pre-sale starts tomorrow Wed...
  • 412 Views
  • 0 replies
  • 2 likes
  • 412 Views
  • 0 replies
  • 2 likes

How to create playlists in my Tesla

Hi, I've now got Spotify for my car, a Tesla Model S.- But when I use the Tesla profile I can't make any playlists, how do I do that?- I can't find my playlists from my other free account, how do I find them?- What is my profile name for my Tesla acc...

  • Casual Listener
  • Hi, I've now got Spotify for my car, a Tesla Model S. - But when I use the Tesla profile I can't make any playlists, how do I do that? - I can't find my playlists from my other free account, how do...
  • RUMarco
  • Newbie
  • 17930 Views
  • 8 replies
  • 5 likes
  • Other
  • 17930 Views
  • 8 replies
  • 5 likes

Creating a Playlist or finding existing playlist with multiple bands

Hi there, I´m using Spotify on my Windows Phone but I don´t think it´s a Windoes-Phone specific problem, more like a general Problem (as I could not find a way too do that in WebPlayer). I try to find playlists with mulitple but specific bands e.g.:N...

  • Newbie
  • Hi there,   I´m using Spotify on my Windows Phone but I don´t think it´s a Windoes-Phone specific problem, more like a general Problem (as I could not find a way too do that in WebPlayer). &n...
  • Astroi99
  • Newbie
  • 239 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 239 Views
  • 1 replies
  • 0 likes

Playstation Network Spotify Premium Unplayable

Hello, I have found that when I was on premium, I was unable to play most songs on Spotify inside playstation network app, but when I switched back to free I was able to play songs without a problem. I am not getting premium again due to the fact tha...

  • Newbie
  • Hello,   I have found that when I was on premium, I was unable to play most songs on Spotify inside playstation network app, but when I switched back to free I was able to play songs without a...
  • 241 Views
  • 0 replies
  • 1 likes
  • 241 Views
  • 0 replies
  • 1 likes

Volume fluctuation driving me CRAZY!!!!!

While listening to Spotify, the volume will drop completely for a split second, and the drop is a quick fade, not an abrupt stop. It doesn't seem to be at specific intervals either. It seems to have just started doing this. I don't have any audio enh...

  • Newbie
  • While listening to Spotify, the volume will drop completely for a split second, and the drop is a quick fade, not an abrupt stop. It doesn't seem to be at specific intervals either. It seems to have ...
  • privatetipper
  • Newbie
  • 639 Views
  • 1 replies
  • 2 likes
  • Web Player
    Windows
  • 639 Views
  • 1 replies
  • 2 likes

Log out everywhere doesn't work

Why,Doesn't log out everywhere or changing the password help when your account is used on Sonos?Tried both but Sonos keeps playing.Why doesn't it exist a working solution for this??

  • Regular
  • Why, Doesn't log out everywhere or changing the password help when your account is used on Sonos? Tried both but Sonos keeps playing. Why doesn't it exist a working solution for this??
  • guywithabeard
  • Newbie
  • 865 Views
  • 3 replies
  • 0 likes
  • 865 Views
  • 3 replies
  • 0 likes

Premium Family and Raumfeld

I have just bought a Raumfeld multiroom wifi system at home, living room with a soundbar with sub and 2 OneS speakers in stereo and soon at the children's room (2) also speakers, and the bathroom and garage or garden also a speaker. We are with 4 per...

  • Newbie
  • I have just bought a Raumfeld multiroom wifi system at home, living room with a soundbar with sub and 2 OneS speakers in stereo and soon at the children's room (2) also speakers, and the bathroom and...
  • 300 Views
  • 0 replies
  • 1 likes
  • 300 Views
  • 0 replies
  • 1 likes

Spotify stops plating on my LG Smart TV

Hi,Everytime i listen to spotify on the application of my LG smart tv it stops after 1 or 2 Numbers. Is says 'null' and i cant even play another song. I have to wait or start different applications and then i can listen to 2 songs AGAIN... Who's got ...

  • Newbie
  • Hi, Everytime i listen to spotify on the application of my LG smart tv it stops after 1 or 2 Numbers. Is says 'null' and i cant even play another song. I have to wait or start different applications...
  • Maisymouse
  • Newbie
  • 335 Views
  • 1 replies
  • 0 likes
  • Other
  • 335 Views
  • 1 replies
  • 0 likes

Two Spotify Community accounts

Hi team! I have a Spotify Community account which I was using a lot. However, it was linked to an old Facebook-created Spotify account which has become broken. Thus, I was forced to create a new Spotify account. Is it possible to link that old Commun...

  • Visitor
  • Hi team!   I have a Spotify Community account which I was using a lot. However, it was linked to an old Facebook-created Spotify account which has become broken. Thus, I was forced to create a...
  • 193 Views
  • 0 replies
  • 0 likes
  • Other
  • 193 Views
  • 0 replies
  • 0 likes

remove device connect

hello everybody, i can't remove a device connect. i added it in different wifi (other house) and it is in my house. i want delet the device.

  • Newbie
  • hello everybody, i can't remove a device connect. i added it in different wifi (other house) and it is in my house. i want delet the device.
  • 198 Views
  • 0 replies
  • 0 likes
  • Connect
  • 198 Views
  • 0 replies
  • 0 likes

Quickly clicking play, starts music twice

When I went under Browse and Charts and selected my music it play, I double clicked the play button and the music began to play twice over eachother both at diffrent time intervels. When I clicked pause both stoped and resuming only started one. I wa...

  • Newbie
  • When I went under Browse and Charts and selected my music it play, I double clicked the play button and the music began to play twice over eachother both at diffrent time intervels. When I clicked pa...
  • EvandroRdr
  • Music Fan
  • 252 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 252 Views
  • 1 replies
  • 0 likes

Gradual quality deterioration

Spotify Premium user just wanting to give some feedback. Over the last couple months, I'm getting more and more interruptions in service (random pauses in songs, loss of play queues, audio distortion). Also frequently getting the "Spotify is in offli...

  • Newbie
  • Spotify Premium user just wanting to give some feedback. Over the last couple months, I'm getting more and more interruptions in service (random pauses in songs, loss of play queues, audio distortion...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Can't Drag and Drop?

I have been having a problem recently where I can't drag and drop when on the Spotify application on my computer? I can't drag and drop a song into a playlist, I can't change the order of songs in a playlist, and I can't change the order of my playli...

  • Casual Listener
  • I have been having a problem recently where I can't drag and drop when on the Spotify application on my computer? I can't drag and drop a song into a playlist, I can't change the order of songs in a ...
  • 374 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 374 Views
  • 0 replies
  • 0 likes

[All Platforms]Listening shuffled, to ALL songs of ALL my playlists without interference.

I have >6000 songs, stored in playlists under its Artist name.I would like to listen to all these >6000 songs shuffled without anyinterference.(This is the way I want to listen to Spotify on my Hifi device). I have tried to put all >6000 songs togeth...

  • Music Fan
  • I have >6000 songs, stored in playlists under its Artist name. I would like to listen to all these >6000 songs shuffled without any interference. (This is the way I want to listen to Spotify...
  • 232 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 232 Views
  • 0 replies
  • 0 likes

Cannot play album on desktop app or phone, but works on SpotifyWebPlayer

The album I want to listen to is She Loves Me (2016 Broadway Cast Recording). Currently, I can only play it using the web player on chrome & my very old Mac, which has an outdated version (0.9 I think) (my Mac is too old to update spotify) However, I...

  • Newbie
  • The album I want to listen to is She Loves Me (2016 Broadway Cast Recording). Currently, I can only play it using the web player on chrome & my very old Mac, which has an outdated version (0.9 I ...
  • 186 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 186 Views
  • 0 replies
  • 0 likes

Songs saved on web player don't appear on mobile

It's a little strange, but I have a Mac and I just prefer to use the Spotify Web Player...I recently realised that songs I save in my Library when I'm using the Web player don't appear when I check my mobile app. I have to search for the song on the ...

  • Newbie
  • It's a little strange, but I have a Mac and I just prefer to use the Spotify Web Player... I recently realised that songs I save in my Library when I'm using the Web player don't appear when I check...
  • 138 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 138 Views
  • 0 replies
  • 0 likes

Can't find album on Desktop application but CAN on web player

I had been looking for the Tragically Hip's - Phantom Power album on Spotify's Windows Desktop application. No luck. So I searched google and sure enough it popped up on Spotify's Web player?! Why would I be able to listen to it through the web playe...

  • Casual Listener
  • I had been looking for the Tragically Hip's - Phantom Power album on Spotify's Windows Desktop application.  No luck.  So I searched google and sure enough it popped up on Spotify's Web pla...
  • forrestpengra
  • Casual Listener
  • 227 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 227 Views
  • 1 replies
  • 0 likes