Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 634 Views
  • 4 replies
  • 2 likes
  • Other
  • 634 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17219 Views
  • 8 replies
  • 1 likes
  • Other
  • 17219 Views
  • 8 replies
  • 1 likes

Solved!! Can't play local mp3 files on spotify? Tracks are unavailable. Spotify tells me I can import them.

Hello, I cannot play mp3 files from an album I just bought. Normally it should be well possible to play local files on spotify if they are on my computer. However, the tracks that aren't on spotify cloud are greyed out and can't be played. I have imp...

  • Casual Listener
  • Hello,   I cannot play mp3 files from an album I just bought. Normally it should be well possible to play local files on spotify if they are on my computer. However, the tracks that aren't on ...
  • nanasubways
  • Casual Listener
  • 1963 Views
  • 1 replies
  • 0 likes
  • music
  • 1963 Views
  • 1 replies
  • 0 likes

samsung ue48ju6495 no app

Does anyone have a idea to get the app on this TV.

  • Casual Listener
  • Does anyone have a idea to get the app on this TV.
  • Djointje
  • Casual Listener
  • 455 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 455 Views
  • 3 replies
  • 0 likes

Accidently thumbed down a song that I liked on a genre station

Hi! I know that thumbs are not modifiable, so on the radios created from my own playlists whenever I accidently press the bad thumb, I simply recreate the playlist with a different name and create a new radio. It is a pain in the neck, since I lose a...

  • Regular
  • Hi! I know that thumbs are not modifiable, so on the radios created from my own playlists whenever I accidently press the bad thumb, I simply recreate the playlist with a different name and create a ...
  • 172 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 172 Views
  • 0 replies
  • 0 likes

Hard noise in a song at the end, could a Staff remove that please?

Hello dudes and dudinas, I did listen to Rock Folk and all was fine but then I did hear a Song and at the end it started a hard noise with the public "snow" sound from TV.https://play.spotify.com/album/6Pcqe1qPIJpFsDOb6AbSsuSkip to 3:10~ and listen.....

  • Newbie
  •   Hello dudes and dudinas,   I did listen to Rock Folk and all was fine but then I did hear a Song and at the end it started a hard noise with the public "snow" sound from TV. https://p...
  • ryanmedia
  • Roadie
  • 296 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 296 Views
  • 1 replies
  • 1 likes

[Install Issue] Windows Phone

Recently uninstalled Spotify, as it was not starting up. Then I had decided to re-install it, but upon downloading it from the store, it would have the download of the 14mb and then it would say "Attention required. Tap Here" The Tap Here lead to "Sp...

  • Newbie
  • Recently uninstalled Spotify, as it was not starting up.  Then I had decided to re-install it, but upon downloading it from the store, it would have the download of the 14mb and then it would sa...
  • 265 Views
  • 0 replies
  • 0 likes
  • Other
    WP 8
  • 265 Views
  • 0 replies
  • 0 likes

Requesting information about thumbs

I have a 20 song playlist, each one by a different artist. I go to the playlist radio, and I get a list of 40-50 songs based on the original playlist, I suppose, but it is not very varied, and some artists are very repeated, even if they were not fea...

  • Regular
  • I have a 20 song playlist, each one by a different artist. I go to the playlist radio, and I get a list of 40-50 songs based on the original playlist, I suppose, but it is not very varied, and some a...
  • Reflux_
  • Community Legend
  • 480 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 480 Views
  • 5 replies
  • 0 likes

Web Player Will Not Play Music

I've searched through other people's messages to see if anyone was having the same problem, but none were exactly the same. The web player started off fine in Chrome this morning after selecting a song from my library and letting it play. When I trie...

  • Casual Listener
  • I've searched through other people's messages to see if anyone was having the same problem, but none were exactly the same.    The web player started off fine in Chrome this morning after...
  • Tifa
  • Casual Listener
  • 567 Views
  • 4 replies
  • 1 likes
  • Web Player
    Windows
  • 567 Views
  • 4 replies
  • 1 likes

Web player Chromebook issue

Following on from this closed thread.. https://community.spotify.com/t5/Help-Web-Player/this-is-weird-chromebook-acer-c720-glitchy/td-p/661612 On my Acer C720 Chromebook the webplayer pauses for approx 0.5 secs every 20ish seconds. I've tried everyth...

  • Newbie
  • Following on from this closed thread.. https://community.spotify.com/t5/Help-Web-Player/this-is-weird-chromebook-acer-c720-glitchy/td-p/661612   On my Acer C720 Chromebook the webplayer p...
  • mrsturdyseven
  • Casual Listener
  • 474 Views
  • 3 replies
  • 1 likes
  • Web Player
  • 474 Views
  • 3 replies
  • 1 likes

Offline Playlists not downloading properly (BlackBerry 9900)

Hey there,my 9900 won't download Spotify playlists for offline listening anymore. Also it has been buggy since forever, I can't get it to download more than one or two playlists anymore. At some point it just stops synching: shows 1/234 song download...

  • Casual Listener
  • Hey there, my 9900 won't download Spotify playlists for offline listening anymore. Also it has been buggy since forever, I can't get it to download more than one or two playlists anymore. At ...
  • 280 Views
  • 0 replies
  • 0 likes
  • Other
  • 280 Views
  • 0 replies
  • 0 likes

Spotify on PlayStation: Playback troubleshooting

Hey folks, We’ve noticed a few of you are experiencing some playback mischievousness when using Spotify on your PlayStation devices. We thought we’d post a few helpful troubleshooting tips that might help with any pesky playback issues you’re having....

  • Spotify
  • Spotify
  • Hey folks,   We’ve noticed a few of you are experiencing some playback mischievousness when using Spotify on your PlayStation devices. We thought we’d post a few helpful troubleshooting...
  • 10717 Views
  • 0 replies
  • 4 likes
  • Other
    PlayStation
    ps3
    Sony
  • 10717 Views
  • 0 replies
  • 4 likes

My account isn't showing the correcting amount of people I follow

It says on the web player and on desktop that my account is folowing 18 people but im only following 10 people?Ive heard others have had this problem too, is there any way to fix it? This is my account: https://play.spotify.com/user/1157015291

  • Casual Listener
  • It says on the web player and on desktop that my account is folowing 18 people but im only following 10 people? Ive heard others have had this problem too, is there any way to fix it?   This ...
  • Jason
  • Spotify Legend
  • 1058 Views
  • 5 replies
  • 0 likes
  • Mac
    Web Player
  • 1058 Views
  • 5 replies
  • 0 likes

The notification of th gift y gave is not showing

I bought a premium account for a year as a gift, the pay is reflected in my credit card but the person i bought it for has not received any notification yet, what can i do in this case

  • Newbie
  • I bought a premium account for a year as a gift, the pay is reflected in my credit card but the person i bought it for has not received any notification yet, what can i do in this case
  • kbrooksc
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • Other
  • 461 Views
  • 1 replies
  • 0 likes

Useing a spotify prepaid gift card

Can i use a prepaid gift card to take advantage of the 3months of premium service for 9.99 .Id also like to know if iam currently eligible to take advantage of this promotion ?

  • Casual Listener
  • Can i use a prepaid gift card to take advantage of the 3months of premium service for 9.99 . Id also like to know if iam currently eligible to take advantage of this promotion ?
  • kbrooksc
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Other
  • 315 Views
  • 1 replies
  • 0 likes

Can't take it anymore, web player stops playing - ALL THE TIME

i don't have any problems with the app on my phone, but playing back in chrome on my PC it will stop playing all the time. i have to refresh, or close the tab/etc .. it's so annoying i can't take it anymore. what is the g*da*n problem fffs??? please ...

  • Regular
  • i don't have any problems with the app on my phone, but playing back in chrome on my PC it will stop playing all the time.  i have to refresh, or close the tab/etc .. it's so annoying i can't ta...
  • kawpro-us
  • Casual Listener
  • 1587 Views
  • 10 replies
  • 0 likes
  • Web Player
    Windows
  • 1587 Views
  • 10 replies
  • 0 likes

Spotify web using old style suddenly?

This ugly ass sidebar and the rest that comes with the old style suddenly is back. Why? Ever since Spotify switched to new sleek style I was so happy, but why did this one suddenly return? I don't want it.

sidebar.PNG
  • Gig Goer
  • This ugly ass sidebar and the rest that comes with the old style suddenly is back. Why? Ever since Spotify switched to new sleek style I was so happy, but why did this one suddenly return? I don't wa...
  • JustOneThing
  • Gig Goer
  • 1163 Views
  • 6 replies
  • 0 likes
  • Web Player
  • 1163 Views
  • 6 replies
  • 0 likes

Web Player Still requires Flash?

I uninstalled flash player months ago and it's NEVER going to get reinstalled. Here we are in 2016 and there is still a requirement to install flash? Might as well require windows 10 and require google chrome as well. Unfortunately most people don't ...

  • Newbie
  • I uninstalled flash player months ago and it's NEVER going to get reinstalled. Here we are in 2016 and there is still a requirement to install flash? Might as well require windows 10 and require goog...
  • 1211 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 1211 Views
  • 0 replies
  • 1 likes

Cannot Play From Saved Music?

As of the most recent update to Web Player, I cannot play from my songs that I have saved. Before I used to just play through them all as if it were a playlist, but now I go to "My Music" and all my saved songs are still there, but if I click on 'pla...

  • Newbie
  • As of the most recent update to Web Player, I cannot play from my songs that I have saved. Before I used to just play through them all as if it were a playlist, but now I go to "My Music" and all my ...
  • Angelunderoath
  • Newbie
  • 366 Views
  • 1 replies
  • 1 likes
  • Other
  • 366 Views
  • 1 replies
  • 1 likes

Web player stopped working once I upgraded to Premium

I use a Chromebook. I have been using the web player since I got it. I used the downloaded version before that. Webplayer has been working fine until I upgraded to premium now it only works on my phone. The web player will load like normal but the so...

  • Newbie
  • I use a Chromebook. I have been using the web player since I got it. I used the downloaded version before that. Webplayer has been working fine until I upgraded to premium now it only works on my pho...
  • SeanMcCann
  • Casual Listener
  • 266 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 266 Views
  • 1 replies
  • 0 likes

login problems on the Spotify Windows App

I am having problems logging into Spotify on my phone app, the log in fails and tries to tell me it's the first time I've tried to log in through Facebook when that is not what I am even doing, and the "Forgot Password" option sends me to my edit pro...

  • Newbie
  • I am having problems logging into Spotify on my phone app, the log in fails and tries to tell me it's the first time I've tried to log in through Facebook when that is not what I am even doing, and t...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes