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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 1947 Views
  • 19 replies
  • 6 likes
  • Other
  • 1947 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17708 Views
  • 8 replies
  • 2 likes
  • Other
  • 17708 Views
  • 8 replies
  • 2 likes

Bug Report - Chrome Web Player - Opening Panels (e.g search) from Left Navigation Failing to Open

In the web player, when clicking search, the panel opens briefly then shuts abruptly. This causes search and other navigation items requiring an extra panel to be unusable. Saw this occur with the settings option as well. In the html of the search pa...

  • Newbie
  • In the web player, when clicking search, the panel opens briefly then shuts abruptly. This causes search and other navigation items requiring an extra panel to be unusable. Saw this occur with the se...
  • 262 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 262 Views
  • 0 replies
  • 0 likes

Beta Web Player Skipping (Chrome, Windows 7)

Hi all, am using Spotify Beta Web Player (https://play.spotify.com/?http=1) on a work computer, and tracks keep skipping. Quite frustrating, and none of the solutions that have worked for others are working for me. Am running Chrome version 47.0.2526...

  • Casual Listener
  • Hi all, am using Spotify Beta Web Player (https://play.spotify.com/?http=1) on a work computer, and tracks keep skipping. Quite frustrating, and none of the solutions that have worked for o...
  • 254 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 254 Views
  • 0 replies
  • 0 likes

webplayer loses connection and can't reconnect

i use the webplayer (logged in with a facebook account) in firefox v42 on a win7 home premium 64bit pc. my problem is that the player plays a song, sometimes 2, and then reports that it cannot connect to spotify. i can then see how it skips through t...

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  • Regular
  • i use the webplayer (logged in with a facebook account) in firefox v42 on a win7 home premium 64bit pc. my problem is that the player plays a song, sometimes 2, and then reports that it cannot connec...
  • Bob_K
  • Regular
  • 1528 Views
  • 18 replies
  • 1 likes
  • Web Player
  • 1528 Views
  • 18 replies
  • 1 likes

Albums not streaming in their entirely

Hi team, I got an alert that an old album of a band I'm following has been uploaded and is now available for streaming. I was very unpleasantly surprised to see that 2 of the songs were not streamable and were just present in the list, inactive. The ...

  • Music Fan
  • Hi team,   I got an alert that an old album of a band I'm following has been uploaded and is now available for streaming. I was very unpleasantly surprised to see that 2 of the songs were ...
  • malkstor
  • Music Fan
  • 785 Views
  • 5 replies
  • 0 likes
  • Other
  • 785 Views
  • 5 replies
  • 0 likes

What happened to Symbian, Blackberry and Palm?

Spotify no longer has supported apps available for Symbian, Blackberry or Palm. Also, the apps will no longer be available for download on Spotify.com. Existing users can continue to access the service, but will receive no further updates and the exp...

  • Spotify
  • Spotify
  • Spotify no longer has supported apps available for Symbian, Blackberry or Palm. Also, the apps will no longer be available for download on Spotify.com.    Existing users can contin...
  • 9694 Views
  • 0 replies
  • 3 likes
  • Other
    Symbian
  • 9694 Views
  • 0 replies
  • 3 likes

Hourly Clock adviser

HIIm a regular listener and use Spotify almost all day long but sometimes need to know time of the Day.QuestionIs there an option in Spotify to get Time adviser during playing songs.

  • Newbie
  • HI Im a regular listener and use Spotify almost all day long but sometimes need to know time of the Day. Question Is there an option in  Spotify to get Time adviser during playing songs.
  • MattSuda
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

What are the points for?

Okay, so I've been editing and synchronizing some lyrics on spotify, but what I would like to know is, what on earth are these 'points' that pop up after I'm done, where it says 'Thanks for editing lyrics +3' For synchronizing it says '+7' but what i...

  • Newbie
  • Okay, so I've been editing and synchronizing some lyrics on spotify, but what I would like to know is, what on earth are these 'points' that pop up after I'm done, where it says 'Thanks for editing l...
  • MattSuda
  • Spotify Star
  • 1457 Views
  • 1 replies
  • 0 likes
  • 1457 Views
  • 1 replies
  • 0 likes

[Windows Desktop/Android] Issues and Questions With Radio

Hello, I've been having a few issues with Spotify's Radio feature. First of all, the radio seems to have almost no variety when played a few days apart. I play it one day and get 10-15 songs that I like, but then the next time I play it, it's the sam...

  • Gig Goer
  • Hello,   I've been having a few issues with Spotify's Radio feature.   First of all, the radio seems to have almost no variety when played a few days apart. I play it one day and get 10...
  • 215 Views
  • 0 replies
  • 0 likes
  • Other
  • 215 Views
  • 0 replies
  • 0 likes

Can't play some songs?

I'm on a playlist on the web player (not my own) and some of the songs have a grey dot next to them . On these songs there is no artist or album now and it wont let me play the song. It doesnt even have the play button when you scroll over it. The so...

  • Newbie
  • I'm on a playlist on the web player (not my own) and some of the songs have a grey dot next to them . On these songs there is no artist or album now and it wont let me play the song. It doesnt even h...
  • Bittencourt
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 388 Views
  • 1 replies
  • 0 likes

Spotify won't let me use premium version

I've had Spotify premium for just under 2 years, but for the past 2 months it has drawn money from my account and won't let me use the premium options like offline listening. I tried cancelling the membership and readding it, and I've tried logging o...

  • Newbie
  • I've had Spotify premium for just under 2 years, but for the past 2 months it has drawn money from my account and won't let me use the premium options like offline listening. I tried cancelling the m...
  • 265 Views
  • 0 replies
  • 0 likes
  • Other
  • 265 Views
  • 0 replies
  • 0 likes

Spotify Connect on Fire TV does not work

The newly released app for the Amazon Fire TV does not work for me (and according to Amazon Customer Reviews for many others). I connected my phone and the Fire TV to the same Wifi, launched the Spotify app on my Nexus 5 and the Connect app on the Fi...

  • Roadie
  • The newly released app for the Amazon Fire TV does not work for me (and according to Amazon Customer Reviews for many others).  I connected my phone and the Fire TV to the same Wifi, launched ...
  • ashbash359884
  • Newbie
  • 26736 Views
  • 23 replies
  • 11 likes
  • 26736 Views
  • 23 replies
  • 11 likes

sync with Windows Phone

Hello everybodyI have problem in my Windows Phone with Spotify (I have a premium account).The songs in "my music" are the same of my other two devices (android and ios) but in these songs are reay to listen off-line but on windows phone the appear of...

  • Casual Listener
  • Hello everybody I have problem in my Windows Phone with Spotify (I have a premium account).The songs in "my music" are the same of my other two devices (android and ios) but in these songs are reay ...
  • Diacono86
  • Casual Listener
  • 341 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 341 Views
  • 2 replies
  • 0 likes

Sony STR-DN1050 Spotify Connect - Songs play and pitch is off

I have a problem with Spotify Connect on my STR-DN1050 where the songs plays slowly. A (roughly. Used a tap to BPM counter) 107 BPM song plays at 100 BPM. Also the pitch is off. Sort of like slowing a record down on an old record player. Doesn't seem...

  • Casual Listener
  • I have a problem with Spotify Connect on my STR-DN1050 where the songs plays slowly. A (roughly. Used a tap to BPM counter) 107 BPM song plays at 100 BPM. Also the pitch is off. Sort of like slowing ...
  • jonalport
  • Casual Listener
  • 1151 Views
  • 3 replies
  • 0 likes
  • Connect
  • 1151 Views
  • 3 replies
  • 0 likes

Playlists That I Created Are Not Playing

So, I created two playlists. A Whose Line Is It Anyway playlist and a The Broadway Kids playlist. Instead, whenever I click on Play, they won't play. It freezes. The songs are grayed out and I cannot listen to them. This is what I am getting: Why can...

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  • Visitor
  • So, I created two playlists.   A Whose Line Is It Anyway playlist and a The Broadway Kids playlist.   Instead, whenever I click on Play, they won't play. It freezes.   The songs ...
  • 170 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 170 Views
  • 0 replies
  • 0 likes

Why doesn't my "Following" list show all the artists I follow?

I'm trying to figure out why my "Following" list for my account doesn't show all the artists I follow? And I'm not talking about my "Artists" tab on the left, that only I can see, I'm talking about the account list that other people should be able to...

  • Regular
  • I'm trying to figure out why my "Following" list for my account doesn't show all the artists I follow?  And I'm not talking about my "Artists" tab on the left, that only I can see, I'm talking a...
  • 600 Views
  • 0 replies
  • 2 likes
  • Web Player
    Windows
  • 600 Views
  • 0 replies
  • 2 likes

Why is it doing this?

I created my account on ps4, then i downloaded and opened spotify on my lg g3 phone... clicked the "login" button, entered my info and clicked go... but instead of connecting, i got a message stating: you already created an account.... no **bleep**!!...

  • Newbie
  • I created my account on ps4, then i downloaded and opened spotify on my lg g3 phone... clicked the "login" button, entered my info and clicked go... but instead of connecting, i got a message stating...
  • MaryS
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Connect
  • 217 Views
  • 1 replies
  • 0 likes

WINDOWS DESKTOP SPOTIFY VERY BROKE

i'm having many problems with spotify on windows desktop - when i start the app it won't show any of my songs. i have to close and restart a few times for them to show up - sometimes that doesn't even help and i can't use it at all - when i do get it...

  • Newbie
  • i'm having many problems with spotify on windows desktop   - when i start the app it won't show any of my songs. i have to close and restart a few times for them to show up - sometimes that do...
  • 198 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 198 Views
  • 0 replies
  • 0 likes

Web Player - Pause During Playback and Skipping to Next Track

Hi Spotify Community, I am a Spotify Premium member using the Web Player with Chrome Version 47.0.2526.111 m (Incognito Mode). During playback the track will often "pause" for several seconds mostly it will resume from the same point of the track how...

  • Newbie
  • Hi Spotify Community,   I am a Spotify Premium member using the Web Player with Chrome Version 47.0.2526.111 m (Incognito Mode).   During playback the track will often "pause" for ...
  • user-removed
  • Not applicable
  • 908 Views
  • 9 replies
  • 0 likes
  • Web Player
  • 908 Views
  • 9 replies
  • 0 likes

Deleted songs from my playlist through SONOS - Needs to be recovered

I tried to add the songs from my playlist into my SONOS queue through it's desktop app, but instead I accidently deleted them all from my playlist. I Cmd-Z'd but nothing happened and now I can't recover the songs. My playlist is still there so I cann...

  • Newbie
  • I tried to add the songs from my playlist into my SONOS queue through it's desktop app, but instead I accidently deleted them all from my playlist. I Cmd-Z'd but nothing happened and now I can't reco...
  • 533 Views
  • 0 replies
  • 0 likes
  • music
  • 533 Views
  • 0 replies
  • 0 likes