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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 3rdgenderfromthesun
  • Visitor
  • 7702 Views
  • 55 replies
  • 7 likes
  • Other
  • 7702 Views
  • 55 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19254 Views
  • 9 replies
  • 2 likes
  • Other
  • 19254 Views
  • 9 replies
  • 2 likes

Listening through Sonos and discovery playlist

Hi, it seems to me that listening through Sonos Spotify does not track my listened songs.I like the discovery playlist but since I started using Sonos the playlist is nonsense. Is it just me?

  • Newbie
  • Hi,   it seems to me that listening through Sonos Spotify does not track my listened songs. I like the discovery playlist but since I started using Sonos the playlist is nonsense.   Is...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Queue synchronization problems on Fire Stick, PS3, and OSX

So I can queue songs on the desktop app to play via connect on the Fire Stick or PS3, nice (particularly since the Fire Stick and PS3 apps have such limited functionality). But as the songs are playing, the display (on the app *and* on the desktop) w...

  • Newbie
  • So I can queue songs on the desktop app to play via connect on the Fire Stick or PS3, nice (particularly since the Fire Stick and PS3 apps have such limited functionality). But as the songs are playi...
  • MaryC1
  • Spotify Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • Other
    PlayStation
    ps3
  • 588 Views
  • 1 replies
  • 0 likes

LG 32LH604V 2016

I have just purchased an LG 32LH604V LED Smart TV.It uses WebOS 3 and it doesn't have a Spotify App to install (not in Premium area)Any idea when the Spotify App will make its way in WebOS3?

  • Newbie
  • I have just purchased an LG 32LH604V LED Smart TV. It uses WebOS 3 and it doesn't have a Spotify App to install (not in Premium area) Any idea when the Spotify App will make its way in WebOS3?
  • osornios
  • Spotify Star
  • 925 Views
  • 1 replies
  • 0 likes
  • music
  • 925 Views
  • 1 replies
  • 0 likes

Solved!! Use Spotify for background music on Twitch.tv stream?

I was thinking about using Spotify for background music in my streams on Twitch.tv, and was curious if that was against any law or ToS? I can't seem to find anything on it, and if I have I can't seem to understand how they stand on the issue, and sin...

  • Newbie
  • I was thinking about using Spotify for background music in my streams on Twitch.tv, and was curious if that was against any law or ToS? I can't seem to find anything on it, and if I have I can't seem...
  • ObfuscatedHate
  • Casual Listener
  • 119370 Views
  • 3 replies
  • 0 likes
  • Other
  • 119370 Views
  • 3 replies
  • 0 likes

where is my music?ANY music?

Hello! I just upgraded to spotify premoum a few days ago. Since that, any and all music I try to play- " this song is not available .if you have the file on the computer you can import it". For all my playlists, all my music.radio as well.I cannot pl...

  • Casual Listener
  • Hello!   I just upgraded to spotify premoum a few days ago.   Since that, any and all music I try to play-   " this song is not available .if you have the file on the computer you ...
  • osornios
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 370 Views
  • 1 replies
  • 0 likes

iPhone problem

I've subscribed as premium on my iPhone and it plays 3/4 songs and then just cuts out... I'm not a technical person so not sure what I'm doing wrong... Thanks!

  • Newbie
  • I've subscribed as premium on my iPhone and it plays 3/4 songs and then just cuts out... I'm not a technical person so not sure what I'm doing wrong... Thanks!
  • Nico
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 188 Views
  • 1 replies
  • 0 likes

LG App issues

I have an LA-660S smart TV and although it has the Spotify app in it, it's very premature. I mean that it won't appear neither on my connected devices into my laptop nor my smartphone. On top of that there are no artists/my music/ songs tabs and as a...

  • Newbie
  • I have an LA-660S smart TV and although it has the Spotify app in it, it's very premature. I mean that it won't appear neither on my connected devices into my laptop nor my smartphone. On top of that...
  • 277 Views
  • 0 replies
  • 0 likes
  • Connect
  • 277 Views
  • 0 replies
  • 0 likes

Guest Mode for Spotify on SONOS

Hey,I use Spotify premium mainly for my sonos system, but as well on my Phone while I am jogging. When I have guests listening to music in my place (most oft them even have their own accounts) it is just difficult to permanently switch accounts when ...

  • Newbie
  • Hey, I use Spotify premium mainly for my sonos system, but as well on my Phone while I am jogging. When I have guests listening to music in my place (most oft them even have their own accounts) it i...
  • 1868 Views
  • 0 replies
  • 0 likes
  • 1868 Views
  • 0 replies
  • 0 likes

Unusual Spotify Connect Devices

Hey guys, Recently, I was one of the victim for Spotify Connect's Hijacked case where some unidentified users are using my Spotify without my knowing. Apparently, the user plays some random music throughout the entire day. I've tried logging out ever...

  • Regular
  • Hey guys,   Recently, I was one of the victim for Spotify Connect's Hijacked case where some unidentified users are using my Spotify without my knowing. Apparently, the user plays some random ...
  • vincent5143
  • Regular
  • 677 Views
  • 4 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 677 Views
  • 4 replies
  • 0 likes

Bitrate on Chromecast?

What bitrate does music on the Chromecast play at?

  • Casual Listener
  • What bitrate does music on the Chromecast play at?
  • osornios
  • Spotify Star
  • 3994 Views
  • 1 replies
  • 0 likes
  • Other
  • 3994 Views
  • 1 replies
  • 0 likes

Album missing (removed?) from Spotify

The album "Love at the End of the World" by the Sam Roberts Band seems to have disappeared some time in the recent past. I know it used to be there and all other Sam Roberts albums before and after this one are still up but that one seems to have dis...

  • Newbie
  • The album "Love at the End of the World" by the Sam Roberts Band seems to have disappeared some time in the recent past. I know it used to be there and all other Sam Roberts albums before and after t...
  • user-removed
  • Not applicable
  • 368 Views
  • 1 replies
  • 0 likes
  • music
  • 368 Views
  • 1 replies
  • 0 likes

LG WebOS 2.0 app not friendly for burn marks

Hello there, I'm posting because I've tried the 1.1.2 app for a LG led tv, to be honest, I only tried it for a couple of tracks. The thing I'm concerned is that nowadays we all know the risks of having the static image on any large tv for more than h...

  • Casual Listener
  • Hello there,   I'm posting because I've tried the 1.1.2 app for a LG led tv, to be honest, I only tried it for a couple of tracks. The thing I'm concerned is that nowadays we all know the risk...
  • 277 Views
  • 0 replies
  • 0 likes
  • Other
  • 277 Views
  • 0 replies
  • 0 likes

windows phone

I cant find podcast in windowsphone versionIm from germany

  • Newbie
  • I cant find podcast in windowsphone version Im from germany
  • user-removed
  • Not applicable
  • 276 Views
  • 1 replies
  • 0 likes
  • Other
  • 276 Views
  • 1 replies
  • 0 likes

Roku Spotify Search

The search function is not working properly in Roku. It doesn't let me choose between an artist, album or a song while searching. The same song that I can easily search on your desktop application does not appear in your Roku application. It just say...

  • Newbie
  • The search function is not working properly in Roku. It doesn't let me choose between an artist, album or a song while searching. The same song that I can easily search on your desktop application do...
  • 592 Views
  • 0 replies
  • 0 likes
  • Other
  • 592 Views
  • 0 replies
  • 0 likes

PS3 freezes on start

Hi there On my PS3 spotify opens only the first screen with logo and 3 things under keep turning, but nothing more happens, i already try to uninstall and re install, log off from PSN, reboot 10 times, nothing..... keeps on the entry screen already i...

  • Newbie
  • Hi there   On my PS3 spotify opens only the first screen with logo and 3 things under keep turning, but nothing more happens, i already try to uninstall and re install, log off from PSN, reboo...
  • osornios
  • Spotify Star
  • 822 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 822 Views
  • 1 replies
  • 0 likes

No e-mail notifications

I don't receive any email notifcations. I do receive notifications on Android. My email address is correct in my account settings. All push and email notifications are set to on in https://www.spotify.com/nl/account/notifications/ There are no emails...

  • Casual Listener
  • I don't receive any email notifcations. I do receive notifications on Android. My email address is correct in my account settings. All push and email notifications are set to on in https://www.s...
  • osornios
  • Spotify Star
  • 924 Views
  • 1 replies
  • 0 likes
  • Other
  • 924 Views
  • 1 replies
  • 0 likes

No Notification Center?

I'm curious as to what happened to the "Notifications" tab with the bell icon? Sometimes is shows and sometimes it doesn't. It doesnt show more than it shows. Now all I have is the "Messages" tab. Anyone know what the problem is?

  • Community Legend
  • I'm curious as to what happened to the "Notifications" tab with the bell icon? Sometimes is shows and sometimes it doesn't. It doesnt show more than it shows. Now all I have is the "Messages" tab. An...
  • user-removed
  • Not applicable
  • 321 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 321 Views
  • 1 replies
  • 0 likes