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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • spamgoesintrash1234
  • Newbie
  • 1323 Views
  • 11 replies
  • 4 likes
  • Other
  • 1323 Views
  • 11 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17502 Views
  • 8 replies
  • 1 likes
  • Other
  • 17502 Views
  • 8 replies
  • 1 likes

Duplicate songs

Is there a way to sort duplicate songs in your playlist? 

  • Newbie
  • Is there a way to sort duplicate songs in your playlist? 
  • user-removed
  • Not applicable
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Spotify Premium account but Offline does not work

I'm on the latest Spotify app for Windows Phone 8.1 (3.0.5246.30620) and I can't play any of my offline music when I don't data connection. The old Spotify app didn't have this problem. Please advise.

  • Newbie
  • I'm on the latest Spotify app for Windows Phone 8.1 (3.0.5246.30620) and I can't play any of my offline music when I don't data connection. The old Spotify app didn't have this problem.   Pl...
  • OhPinchy
  • Newbie
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Spotify Premium + Windows Phone 8 app

***** UPDATE***** Never mind, I had to log in through Facebook, not through a username. Please delete this thread. *************** I just upgraded my Spotify account to Premium on my PC and I just downloaded the Spotify app to use on my Windows Phone...

  • Newbie
  • ***** UPDATE*****   Never mind, I had to log in through Facebook, not through a username. Please delete this thread.   ***************     I just upgraded my Spotify...
  • Peter__
  • Community Legend
  • 1018 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 1018 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Recovery

HI, I deleted a playlist called "more than 20 songs to lose a friend" How can I recover it? Thanks

  • Regular
  • HI, I deleted a playlist called "more than 20 songs to lose a friend" How can I recover it? Thanks
  • Joe
  • Community Legend
  • 741 Views
  • 8 replies
  • 0 likes
  • Other
  • 741 Views
  • 8 replies
  • 0 likes

making CD's

Hi, Do you thing is possible to create a cd support from my playlist. I use Spotify everydays and it's an amazing software, very beautiful. I gess that is possible buy my playlist, maybe my idea is wrong. I did'nt see something for buy it. Thank a lo...

  • Newbie
  • Hi,   Do you thing is possible to create a cd support from my playlist. I use Spotify everydays and it's an amazing software, very beautiful. I gess that is possible buy my playlist, maybe m...
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

WP Spotify is not free

I'm from Brazil, and I start using spotify, its awesome. But I can't use on my WP, (Lumia 520) it's saying that's needed a premium account. Is that true. For iOS and Android is free and for WP is premium?

  • Newbie
  • I'm from Brazil, and I start using spotify, its awesome. But I can't use on my WP, (Lumia 520) it's saying that's needed a premium account. Is that true. For iOS and Android is free and for WP is pre...
  • Joe
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Songs disappearing...?

Hi, I've been on spotify for the last few months, and I've had a playlist I've made by one of my favourite artists since about then... However, in the last few days, a few of their songs have randomly disappeared from my playlist and from the artist'...

  • Newbie
  • Hi, I've been on spotify for the last few months, and I've had a playlist I've made by one of my favourite artists since about then... However, in the last few days, a few of their songs have rando...
  • dinomight
  • Spotify Star
  • 1052 Views
  • 2 replies
  • 0 likes
  • 1052 Views
  • 2 replies
  • 0 likes

ARTIST IS NOT ON SPOTIFY

I Noticed some artists or bands are not on spotify server, for example Rammstein, theres only songs from tributes or miscellaneous albums, nut none from the original albums.How can Spotify add them? can users add songs or artists to server? this happ...

  • Newbie
  • I Noticed some artists or bands are not on spotify server, for example Rammstein, theres only songs from tributes or miscellaneous albums, nut none from the original albums.How can Spotify add them? ...
  • Joe
  • Community Legend
  • 1202 Views
  • 2 replies
  • 0 likes
  • 1202 Views
  • 2 replies
  • 0 likes

Solved!! Streaming Problems: Logitech UE / Squeezebox Smart Radio

I have a squeezebox and have always had problems with spotify streaming. I upgrade the radio to the UE Smart Radio Software and still have the same problems. Some songs take a long time to buffer, others just don't buffer at all. I have fibre optic i...

  • Casual Listener
  • I have a squeezebox and have always had problems with spotify streaming. I upgrade the radio to the UE Smart Radio Software and still have the same problems.    Some songs take a long t...
  • Edmar
  • Regular
  • 8200 Views
  • 12 replies
  • 0 likes
  • Logitech
  • 8200 Views
  • 12 replies
  • 0 likes

my teen on my sccount

Hello, My son is on my account, so while I'm in spotify and he traies to go in to spotify my music stop, how can block the account so I can be in my account without him paused?, please help!

  • Newbie
  • Hello, My son is on my account, so while I'm in spotify and he traies to go in to spotify my music stop, how can block the account so I can be in my account without him paused?, please help!
  • Joe
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Albums folders on Windows Phone 8

Hi Is there a reason why the Albums section on the PC and Ipod Touch is not available on the WinPhone 8 app? I would really like to tidy up my playlists and shift albums into this section. Is it expected in a new update? Thanks Finbar

  • Newbie
  • Hi   Is there a reason why the Albums section on the PC and Ipod Touch is not available on the WinPhone 8 app?   I would really like to tidy up my playlists and shift albu...
  • Peter__
  • Community Legend
  • 489 Views
  • 1 replies
  • 1 likes
  • 489 Views
  • 1 replies
  • 1 likes

Playlists problems with BlackBerry 10 specifically Z30

Previously I received an email from spotify notifying me a problem with their system, so I downloaded the latest version from the spotify website I installed the App and put my premium account, so I started to download my play lists but here it's the...

  • Newbie
  • Previously I received an email from spotify notifying me a problem with their system, so I downloaded the latest version from the spotify website I installed the App and put my premium account, so I ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Deleting playlists from Windows Phone causes Spotify to hang

All, following on from an earlier post of mine - I tend to delete albums after having listened to them on my windows phone, in order to recover space [why oh why can't Spotify access the storage card?? Microsoft - you must be aware of the numerous gr...

  • Roadie
  • All, following on from an earlier post of mine -  I tend to delete albums after having listened to them on my windows phone, in order to recover space [why oh why can't Spotify access the stor...
  • CathalandMary
  • Roadie
  • 631 Views
  • 2 replies
  • 0 likes
  • Windows
  • 631 Views
  • 2 replies
  • 0 likes

[All Platform] Playlist radio like/dislike isn't working as expected

Hi, I come to you today 'cause I experienced an annoying issue with the radio playlist feature, especially the like/dislike behavior. I liked by mistake a song from a music style I don't like, and I now have a related song very regulary. No matter ho...

  • Newbie
  • Hi,     I come to you today 'cause I experienced an annoying issue with the radio playlist feature, especially the like/dislike behavior. I liked by mistake a song from a music style I ...
  • 357 Views
  • 0 replies
  • 5 likes
  • Other
  • 357 Views
  • 0 replies
  • 5 likes

Spotify on my Windows Phone?

I can't log on to my Windows Phone 8 asks Premium account not as in Android or iOS

  • Casual Listener
  • I can't log on to my Windows Phone 8 asks Premium account not as in Android or iOS
  • Peter__
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Windows Phone update

Also deserve Spotify that bet for Windows Phone urges an update that works as in other OS

  • Casual Listener
  • Also deserve Spotify that bet for Windows Phone urges an update that works as in other OS
  • 175 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 175 Views
  • 0 replies
  • 0 likes

[WP8][WP8.1] Liked from Radio

I love the new Spotfiy App for WP8. However, there is a bug that bothers me. I am registered via a German Facebook account, but have english language settings. When I listen to spotify radio and click the like button, it says that the track has been ...

  • Newbie
  • I love the new Spotfiy App for WP8. However, there is a bug that bothers me.    I am registered via a German Facebook account, but have english language settings. When I listen to spoti...
  • Joe
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! I can't sync local files from my pc to my Windows phone?

I'm enjoying the new update that just came out (been waiting for two years for this update), I'm still running into one problem. I have added some music to Spotify on my pc which is not available thru Spotify, the problem is this music does not show ...

  • Casual Listener
  • I'm enjoying the new update that just came out (been waiting for two years for this update), I'm still running into one problem. I have added some music to Spotify on my pc which is not available thr...
  • proalias
  • Newbie
  • 906 Views
  • 3 replies
  • 1 likes
  • WP 8
  • 906 Views
  • 3 replies
  • 1 likes