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Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it says "you've already registered interest." Does anyone have any idea how I can redeem this? Thank you.
Hey @Eddiegws, and welcome to the community.
Hope you're doing great!
Thanks for the screenshot. Could you try clicking the link you got from the email? Also, please make sure that you haven't already gotten this - as it is one per account.
Let me know how you get on 🙂
Thanks for the fast reply!
Give it another try here (https://www.spotify.com/googlehome/register/)
Let me know how this goes 🙂
Thanks! Do you get an email saying this, and is it still telling you that you'd have to pay?
Not sure what you mean - I said in my first post I received the email about redeeming the offer. No matter what i do it wants to charge me. Is there anyone I can email about this?
Alright, could you try claiming this again from both here and here, using incognito window, other devices, and making sure to check your spam filter?
Let me know how this goes 🙂
Thank you for the links. I opened an incognito window, after a computer reset, and got the same results, for each link
The same thing just happened to me. I was trying everything and it was giving the same message that I've been already registered that that offer. I send a message to the help desk directly and the just answer me with a new link to redeem the home mini.
Did the new link they sent you work?
Yes it did! I could finish my order and got tacking number and everything!
Oh wow - do you have a help desk email address you could share?
You're going to lough, but I did all this ;
1. Log in to spotify in browser
2. https://support.spotify.com
3. Go all the way down and click "Contact Spotify"
4. Then select the "write option"
5. select "technical issues" option
6. I explained my issued and start chat.
They will send you an email with a case number. Within minutes they give me a resolution. hope it works for you.
Thank you I'll try now!
I had the same problem and chatted with Spotify Support. I was told that the link had been shared and was allowing people (non-subscribers) to redeem. Is this offer coming back?
Hey @Eddiegws.
Just wanted to check in and see whether you were able to resolve the issue.
For anyone who is still experiencing the issue regarding being charged for the Google Home Mini, could you make sure you have followed the following steps:
Keep us posted!
Still not working.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…