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I can't play downloaded songs, I tried clean reinstall, turning on offline

I can't play downloaded songs, I tried clean reinstall, turning on offline

Avatar of Thoumaskr
Newbie
2023-02-27 11:06 AM
It started around the time I switched from solo subscription to family
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Avatar of Joan
Moderator
Moderator
2023-02-28 12:25 PM

Hi there @Thoumaskr 

 

Thanks for reaching out. Could you please provide us the following:

  • Is this on all devices or only on specific one(s)?
  • The exact makes, models and OS/Firmware versions of all your affected devices
  • The exact Spotify Versions you use.
  • What is the exact behaviour? Do the downloaded songs appear greyed out or does the app not respond?
  • Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

JoanModerator
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