Invitation to join premium family plan delivers error message

[AmandaSanders]

Plan

Premium for family

Country

Australia

Device

iPhone 11 Pro

Operating System

iOS 17.1.2

My Question or Issue

When I open the invitation link to join the premium for family plan (2 memberships still available) it take me to an error page. This happens whether I am signed in (my own free plan) or out of Spotify. please could you advise what to do?

[Maxim]

Hey @AmandaSanders,

Thanks for reaching out.

Since quite a few different error messages exist, it'd be great if you could share the exact error message you're seeing. 🙂

[AmandaSanders]

 Hi - I get this page.

https://www.spotify.com/au/family/join/invite/

404s and heartbreaks. Send me in a loop back to FAQs etc. 

[Maxim]

Hey @AmandaSanders,

Thanks for getting back.

The link you've shared here is incomplete, so I recommend asking the plan manager to creare a new invite using a different device and preferably a different browser.

Let me know how it goes 🙂

[AmandaSanders]

Hi Maxim

The link I gave you is the one that comes up each time. No matter which device or browser used. Something wrong at Spotify end.

[Maxim]

Hey @AmandaSanders,

Thanks for letting me know.

Can you please check if your country setting matches with the country you're currently in?

Also, make sure to disable any VPNs/Proxies on your device, if you have any. 🙂

Looking forward to your reply.