¿Por que a la persona que invite no encuentra la dirección?

[#1]

Hola.
La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque la ponga exactamente igual no se encuentra la dirección. ¿Que se deberia hacer?

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

In this case, for starters, we'd recommend making sure your family member is putting the exact same address you added to your plan. You can double-check the address by going to your account page> Manage member. There on Your Address, you can check the address you've set.

On another note, you can also recommend your relative to try to join the plan from a different device from the one they've been using to see if they notice any difference. 

If that doesn't do the trick, they can also try to join from an incognito window, making sure the address is the exact same as you added. The system takes into account periods, commas and spaces. So, give it a try and let us know how it goes. 
 

Keep us in the loop!

[Mxrcos]

Tengo el mismo problema 

[Mxrcos]

Seguí todos los pasos y aún así no funcionó. Coloco la dirección de forma manual y simplemente no la consigue el buscador.. ayuda pls 🙏

[AlejaR]

Hey there @Mxrcos,

Thanks for posting here and welcome.

As mentioned previously, we'll be replying in English, because that's the official language of the Community. We hope you don't mind it.

Now, just to confirm, do you mean that Google is not showing the exact address on its suggestions? It'd be awesome if you could send us more details. If that's the case, and you're the manager of the plan, we'd recommend you to update the address that was set for the plan. You can do this by going to your account page> Manage your plan> Manage your family accounts> Go. There, you can find the address and update it if needed.

If this continues after updating the address, we'd suggest your relative try to join your plan by using a different device or an incognito window to see if they notice any difference.

If none of the above does the trick, when trying to add the address, are they seeing an error? It'd be awesome if you could send us a screenshot of this behavior, so we can visualize exactly what is happening. Be aware this is a public space, so please don't share any personal info in the screenshot you'll send us.

Keep us in the loop!