Reinstalling 2nd part account after revoking family account.

[andreas_wotte]

While I downgraded my family account to premium account, I unfortunately deleted also my wifes account.

Once I've updated from premium to family account, I've invited my wife via WhatsApp. So she has created a second account without saving any account-details.

Now I created a duo-account in hope of reinstalling her old account. But how can I get back the old 2nd account with all her playlists etc.?

Maybe there are hints in the protocol of my account-history or something in this way.

[Joan]

Hi there @andreas_wotte,

Thanks for reaching out. Cancelling/changing a subscription and deleting an account have nothing to do with each other, so most likely there is some other confusion. Let your wife know that she maybe has two accounts and may be logged into the wrong one. These steps can help with that. If old truly was deleted, she should see an email confirming this on the email address that was associated with the account. This email will contain a link that allows her to restore the account within 7 days of deletion. If you still cannot find the account, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to search and verify.
 

Hope this helps.

[andreas_wotte]

Dear Joan,

my wife recived an e-mail indeed. Unfortunately without a link to restore the account. There's only a link for a premium account in general like you can see here: 

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Betreff: Du kannst nicht mehr auf Premium Family zugreifen.

Du kannst nicht mehr auf Premium zugreifen

*andreas_wotte* hat entweder das Premium Abo gewechselt, selbst keinen Zugriff mehr darauf oder dich aus dem Premium Family Abo entfernt. Deshalb wurde dein Abo wieder auf den kostenlosen Service von Spotify umgestellt.

Tippe auf den Button unten, wenn du mehr über die verfügbaren Premium Abos erfahren möchtest.

Premium Abos entdecken ( https://www.spotify.com/premium/#PLANS )

-------------

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* Sonstiges (https://www.spotify.com/download/)

[Alex · Accepted solution]

Hi there @andreas_wotte,

Thank you for the reply and the copy of the email.

The email is a informative message that your wife's account has been removed from the Premium Family plan and is now on the free service. 

This means that her original account with all of her saved playlists is connected to that email address. She can try logging in using the email + password combination. 

As @Joan said, most likely your wife has two accounts currently. One that contains her playlists and one newly created, which is empty. 

I'd suggest you go through this help article in order find methods for finding the log-in details to older accounts. 

After she finds her original account and is able to log in, she can accept the invite to join the new Premium Duo plan on that account.

[andreas_wotte]

Hi Alex!

Thank's for your help. In between my wifes account is reinstalled. Unfortunately she's still missing the list of recently music, she has listen to. Is there something, we can do to get the list back?

[Elena]

Hey hey @andreas_wotte 

If she has used 2 accounts it's possible that the recently played songs are on the other one, so to get that she'd need to log in on the other one > create a playlist from those songs > copy that over to the account she usually uses. 

I know it sounds a bit complicated but you folks can follow the steps here to see how to go about all this.

Hope this helps!

[andreas_wotte]

Hey Elena! I appreciate your fast response.Unfortunately I'm not as disciplinied as you. Anyway. It would have been a pretty nice solution, if she had a 2nd account. But as far as I can see, this isn't the case. Maybe, there's another suggestion which could help. I look forward to your reply and whish a happy new year.

Andreas

[Ivelina]

Thanks for getting back to us @andreas_wotte and Happy New Year!

Could you just confirm if you already went through the steps here in order to check if your wife has another account with a different email address? The recently played songs shouldn't just disappear, so it's worth double-checking all possible ways one can register an account. 

Keep us updated.

[andreas_wotte]

Hello Ivelina!

Without an facebook account and no hints on her device than the spotify-account than the recent one with that single e-mail adress, we've checked the routine which you've refered to. Unfortunately without another success than to check in to the same account again. Thank's for help and have also a

HAPPY NEW YEAR :-))