Note: Existing members may be asked to confirm the new address to continue using the plan.
Hello Premium for Family members! We’ve outlined some of your most common questions answered below.
You can also click on these links if you have questions about invites and managing the account
Inviting Family members and accepting invites.
If you subscribe to Premium Family, the plan’s manager (the person who signed up for the plan) can change the address by logging into their Family page.
If you have trouble with that you could give it a try in an incognito/private window.
Note: Existing members may be asked to confirm the new address to continue using the plan.
Unfortunately not. Members of a Premium for Family subscription must live at the same address.
No, members of a Premium for Family subscription must live at the same address.
Our Terms and Conditions state you need to leave the Premium for Family plan if you’re living at another address.
If you didn’t verify your account in time we removed you from the Premium for Family subscription.
You and your family should follow the steps here to get started again.
Please get in touch with our teams via the contact form for more help.
If you cancel, all the accounts on your Premium for Family subscription (including your own), will revert back to the Free service at the end of your current billing cycle.
Note: You can choose to downgrade to standard Premium, meaning all sub-accounts will revert to Free except for yours. You will then be charged the standard Premium rate at your next billing date. Just head to your Subscription page and select Switch to Premium.
If you upgrade your subscription from regular Premium to Premium for Family, your next payment date will likely move up to few days earlier than it had been. This is because of the difference between the price of Premium for Family and the regular Premium subscription you were on. You can track all this on your Subscription page.
If you cancel, all the accounts on your Premium for Family subscription (including your own), will revert back to the Free service at the end of your current billing cycle.
You can choose to downgrade to standard Premium, meaning all sub-accounts will revert to Free except for yours. You will then be charged the standard Premium rate at your next billing date. Just head to your Subscription page and select Switch to Premium.
Unfortunately not. You can’t apply additional discounts to a Premium for Family subscription.