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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20262 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179305 Views
32 replies
9 likes
PlanPremium famillyCountryPolandDeviceComputerOperating SystemOn my device windows, on other accounts apple devices and android or windows My Question or IssueI have a problem with my familly account. All of a suden 3 of 6 accounts on my plan didn't ...
Plan Premium familly Country Poland Device Computer Operating System On my device windows, on other accounts apple devices and android or windows My Question or Issue I have a proble...
Casual Listener
754 Views
13 replies
1 likes
I can't add family members to my Spotify Premium family account. All I get is, "The account can't do this because of an automatic protection that we can't override."I enter the address correctly, but the family member gets an error message.
I can't add family members to my Spotify Premium family account. All I get is, "The account can't do this because of an automatic protection that we can't override." I enter the address correctly, b...
Casual Listener
1131 Views
10 replies
1 likes
PlanFamily PremiumCountryUSADeviceBrowserOperating Systemlinux/windowsMy Question or IssueI created an account for my sister and keep getting "Find another premium plan that's right for you" message when I try to add her. Where both at my address, I ...
Plan Family Premium Country USA Device Browser Operating System linux/windows My Question or Issue I created an account for my sister and keep getting "Find another premium plan that's r...
Spotify Star
53 Views
1 replies
0 likes
Plano Premium País Brasil Dispositivo Samsung Sistema Operacional AndroidMinha pergunta é sobre perfis de uso dentro do mesmo usuário.Acredito que deva haver vários perfis dentro do mesmo usuário. Por exemplo, se eu ouvir música com minha filha, usar...
Plano Premium País Brasil Dispositivo Samsung Sistema Operacional Android Minha pergunta é sobre perfis de uso dentro do mesmo usuário. Acredito que deva haver vários perfis dentro do mesmo u...
Spotify Star
46 Views
1 replies
0 likes
PlanFree/PremiumCountryDenmarkDevicePlaystation 5 My Question or IssueWe have a family plan and my kid is 13 and has an account through that. Everything works fine on his iPhone, were we technically the first time logged in to my account and then swi...
Plan Free/Premium Country Denmark Device Playstation 5 My Question or Issue We have a family plan and my kid is 13 and has an account through that. Everything works fine on his i...
Moderator
50 Views
1 replies
0 likes
I have a Premium family account, and recently created a Managed Plan for my son. At some point, I've switched into his account on my phone, but now cannot switch it back as I get asked for a pin, which I do not know or remember. How can I reset this ...
I have a Premium family account, and recently created a Managed Plan for my son. At some point, I've switched into his account on my phone, but now cannot switch it back as I get asked for a pin, w...
Spotify Star
278 Views
3 replies
0 likes
Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not let him make a linked account under age 16. This is m...
Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not l...
Newbie
672 Views
2 replies
5 likes
Hello! We have a premium account for two
Hello! We have a premium account for two
Spotify Star
45 Views
1 replies
0 likes
Tenho o plano familiar assinado a mais de 10 dias e não consigo acessar para adicionar os membros. Tentei em diversos navegadores, navegação privada, android/ios/desktop mas todos dão o mesmo problema. Tentei, por diversas vezes falar com o suporte d...
Tenho o plano familiar assinado a mais de 10 dias e não consigo acessar para adicionar os membros. Tentei em diversos navegadores, navegação privada, android/ios/desktop mas todos dão o mesmo problem...
Moderator
475 Views
7 replies
0 likes
After receiving invite link, I tried to enter the registered address, but even the building name can't be found. Tried to use incognito and even registered on the exact location but still can't find.
After receiving invite link, I tried to enter the registered address, but even the building name can't be found. Tried to use incognito and even registered on the exact location but still can't find.
Visitor
6793 Views
53 replies
0 likes
I want to invite my family member, and my plan is active with family premium plan, but for some reason, it kept showing "You can’t join this planPlease try again later.Or find another Premium plan that’s right for you."please check on that, thanks
I want to invite my family member, and my plan is active with family premium plan, but for some reason, it kept showing "You can’t join this plan Please try again later. Or find another P...
Casual Listener
3518 Views
20 replies
1 likes
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
Newbie
529 Views
6 replies
0 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Plan Premium Family Device (iPad) Operating System (iOS latest) My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
Newbie
182485 Views
260 replies
31 likes
Olá, boa tarde. Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas.O que deve ser feito para solucionar o problema ? Aguardo retorno.Obrigada, Rebeca Vinholi
Olá, boa tarde. Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas. O que deve ser feito para soluci...
Spotify Star
7376 Views
10 replies
0 likes
PlanFree/PremiumCountryGermanyDevice SamsungOperating SystemAndroid My Question or IssueHello together, My daughter has a new phone. Spotify is on her old one via Family Premium.Unfortunately, she no longer knows her password, and the email in her Sp...
...ne via Family Premium. Unfortunately, she no longer knows her password, and the email in her Spotify account is no longer valid, meaning she no longer has access to it. Is there any way for her to c...
Spotify Star
229 Views
3 replies
0 likes
Plan Family premium Country Aotearoa Device Google home (multiple) Operating System Google home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "S...
Plan Family premium Country Aotearoa Device Google home (multiple) Operating System Google home My Question or Issue If one family m...
Casual Listener
35712 Views
17 replies
1 likes
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
Visitor
12997 Views
26 replies
29 likes
I have a Premium Family Plan (US) and received a Spotify Premium eGift card. I understand that it cannot be used for our monthly fees, but can I use it to purchase top ups for audio book listening? Thank you.
I have a Premium Family Plan (US) and received a Spotify Premium eGift card. I understand that it cannot be used for our monthly fees, but can I use it to purchase top ups for audio book l...
Spotify Star
151 Views
1 replies
1 likes
I've been paying for a Premium Family Subscription for years now. Over the last couple of months, my brother and my nephew both lost access to their Premium account. I was working away so didn't have time to sort it for them. I actually thought they'...
I've been paying for a Premium Family Subscription for years now. Over the last couple of months, my brother and my nephew both lost access to their Premium account. I was working away so didn't h...
121 Views
0 replies
0 likes
I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the profiles is to remove from plan.
I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the p...
Visitor
1623 Views
2 replies
1 likes
