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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27500 Views
44 replies
4 likes
Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not let him make a linked account under age 16. This is m...
Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not l...
Newbie
882 Views
3 replies
6 likes
PlanFree/PremiumCountryDenmarkDevicePlaystation 5 My Question or IssueWe have a family plan and my kid is 13 and has an account through that. Everything works fine on his iPhone, were we technically the first time logged in to my account and then swi...
Plan Free/Premium Country Denmark Device Playstation 5 My Question or Issue We have a family plan and my kid is 13 and has an account through that. Everything works fine on his i...
Moderator
192 Views
3 replies
0 likes
PlanFamiliar/PremiumCountryColombia My Question or IssueMi novia no se puede unir al plan a ella la sacó porque el plan se reinició y todo los demás participantes de mi familia se pudieron unir menos ella le dice que no se puede unir que no pudieron ...
Plan Familiar/Premium Country Colombia My Question or Issue Mi novia no se puede unir al plan a ella la sacó porque el plan se reinició y todo los demás participantes de mi familia...
Spotify Star
23 Views
1 replies
0 likes
I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use my own Spotify at all, I have had to update my coun...
I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use ...
Regular
2346 Views
7 replies
0 likes
PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...
Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1 My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
Newbie
6393 Views
24 replies
10 likes
I recently removed a member from the family plan I have. They have tried opening an account of their own but Spotify is not letting them saying their email address is still linked to an existing account. So frustrating. Any advice please?PlanFree/Pre...
I recently removed a member from the family plan I have. They have tried opening an account of their own but Spotify is not letting them saying their email address is still linked to an existing a...
Spotify Star
47 Views
1 replies
0 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Plan Premium Family Device (iPad) Operating System (iOS latest) My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
Casual Listener
188497 Views
263 replies
32 likes
PlanPremium FamilyCountryNorwayDevice(Samsung Galaxy)Operating System(Android) I am trying to add my 10 year old to the family plan, but I can`t make an account to her to add her since she`s under 13. When I add her birth date it only says she`s too ...
Plan Premium Family Country Norway Device (Samsung Galaxy) Operating System (Android) I am trying to add my 10 year old to the family plan, but I can`t make an account to her to add h...
Casual Listener
74 Views
2 replies
0 likes
I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.
I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.
Casual Listener
30917 Views
88 replies
54 likes
I have recieved a mail from spotify that the price for my family account will be raised and I have to agree to that to keep my account. In this mail I found a link to agree, but that link does not work.Any idea, why?Thx for help
I have recieved a mail from spotify that the price for my family account will be raised and I have to agree to that to keep my account. In this mail I found a link to agree, but that link does not w...
Spotify Star
39 Views
1 replies
0 likes
PlanPremium (Family)CountryGermanyDeviceAnyOperating SystemAny My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and not class...
Plan Premium (Family) Country Germany Device Any Operating System Any My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts o...
Newbie
2618 Views
13 replies
3 likes
Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium. I joined a family plan with my partner today and after listening to music for an hour I received TWO unskippable ads tha...
Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium. I joined a family plan with my partner today and after l...
Newbie
681 Views
6 replies
1 likes
PlanFamily PremiumCountryBelgiumDeviceiPhone and AndroidOperating System My Question or IssueHi,I have a Spotify Premium Family account.I have invited my wife, and she now has her own account - great.However, when I invite my son, and he follows the ...
Plan Family Premium Country Belgium Device iPhone and Android Operating System My Question or Issue Hi, I have a Spotify Premium Family account. I h...
Casual Listener
61 Views
2 replies
0 likes
how do can i use 3 devices at the same time under a family plan without opening two more spotify
how do can i use 3 devices at the same time under a family plan without opening two more spotify
Spotify Star
105 Views
1 replies
0 likes
PlanPremium familyCountry FinlandDevice(iPhone 15, Macbook Pro late 2021)Operating System(iOS 18.6.2, sequoia 15.6) My Question or IssueI want to change my subscription from premium to basic, because of the rise in the subscription. i don't get the o...
Plan Premium family Country Finland Device (iPhone 15, Macbook Pro late 2021) Operating System (iOS 18.6.2, sequoia 15.6) My Question or Issue I want to change my subscription f...
Moderator
1071 Views
3 replies
0 likes
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other i...
Moderator
4541 Views
23 replies
0 likes
Write the same address, but the app doesn't work
Write the same address, but the app doesn't work
Casual Listener
4749 Views
64 replies
5 likes
Hi every oneOur Family plan has been discontinued due to expired bank card.I am prompted to update my payment method.But it says my plan is "premium personnal"Is it possible to have my family back at once ?Or do I have to start a make a new family pl...
Hi every one Our Family plan has been discontinued due to expired bank card. I am prompted to update my payment method. But it says my plan is "premium personnal" Is it possible to have my family...
Newbie
4547 Views
12 replies
0 likes
I've had the Spotify Family Plan for 6 people for several years. Today, I wanted to change one of the members, so I removed someone and sent the link to another person to join. After opening the link and entering the correct address (exactly as it ap...
I've had the Spotify Family Plan for 6 people for several years. Today, I wanted to change one of the members, so I removed someone and sent the link to another person to join. After opening the l...
Regular
1738 Views
6 replies
0 likes
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
Visitor
15341 Views
27 replies
29 likes
