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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
71103 Views
62 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48809 Views
20 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
190118 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27790 Views
44 replies
4 likes
PlanPremium Family SituationSo I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family group, all good.But shortly after I realized that I used the wr...
Plan Premium Family Situation So I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family...
Visitor
6348 Views
7 replies
1 likes
PlanFamily/PremiumCountryUK DeviceS24 Ultra, Windows 11 Desktop, Fiio M11+Operating SystemAndroid 15Windows 11Android 10 My Question or Issue I don't have the new Lossless option on any of my devices. App has been updated to the latest on all, still ...
Plan Family/Premium Country UK Device S24 Ultra, Windows 11 Desktop, Fiio M11+ Operating System Android 15 Windows 11 Android 10 My Question or Issue I d...
Newbie
215 Views
2 replies
0 likes
PlanPremium familyCountryUKDeviceiPhone 14 Pro, 16 ProOperating SystemiOS 18.6.2 My Question or IssueI'm having the same problem as a lot of people - I've read the threads here that say its fixed and its not for me.I am trying to setup my childs acco...
Plan Premium family Country UK Device iPhone 14 Pro, 16 Pro Operating System iOS 18.6.2 My Question or Issue I'm having the same problem as a lot of people - I've read the t...
Moderator
64 Views
1 replies
0 likes
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference between a basic and a premium account. The only differen...
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference b...
Spotify Star
27112 Views
26 replies
0 likes
ich habe seit kurzem einen Family Account und habe bereits mehrfach versucht, meine Tochter als Member hinzuzufügen. sie wohnt an derselben Adresse und wir sind im selben WLAN. Dennoch erhalten wir immer die Fehlermeldung: ihr müsst dieselbe Adresse ...
ich habe seit kurzem einen Family Account und habe bereits mehrfach versucht, meine Tochter als Member hinzuzufügen. sie wohnt an derselben Adresse und wir sind im selben WLAN. Dennoch e...
Moderator
9977 Views
5 replies
0 likes
I have turned of explicit content on the kids accounts on my family plan. However, this apparently doesn't work for podcasts. I don't want them listening to filth and erotica. How do I filter those out or turn off podcasts for those accounts?
I have turned of explicit content on the kids accounts on my family plan. However, this apparently doesn't work for podcasts. I don't want them listening to filth and erotica. How do I filter those o...
Casual Listener
13426 Views
48 replies
23 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-B...
Visitor
48809 Views
20 replies
4 likes
My Question or IssueHi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be impossible. Why? What am I doing wrong?
My Question or Issue Hi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be i...
Moderator
498 Views
5 replies
0 likes
My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the main/primary so they have access?
My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the m...
Spotify Star
1290 Views
3 replies
0 likes
PlanPremiumCountryUSA My Question or Issue My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to redeem) that it can only be used for a Individual Spotify Premium account. Wh...
Plan Premium Country USA My Question or Issue My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to r...
Visitor
605 Views
3 replies
0 likes
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Visitor
10846 Views
12 replies
2 likes
Hello, I have just switched from a Premium Individual to a Premium Family account, with payment all set up. However, it will not let me complete the steps to confirm our address or add members, the website just gets stuck on the 'loading' page before...
Hello, I have just switched from a Premium Individual to a Premium Family account, with payment all set up. However, it will not let me complete the steps to confirm our address or add m...
Spotify Star
60 Views
1 replies
0 likes
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account s...
Visitor
57292 Views
71 replies
7 likes
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. How do I fix this as I want every family member to play and...
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. H...
Visitor
6706 Views
8 replies
0 likes
Plan Family premium Country Aotearoa Device Google home (multiple) Operating System Google home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "S...
Plan Family premium Country Aotearoa Device Google home (multiple) Operating System Google home My Question or Issue If one family m...
Visitor
36720 Views
18 replies
1 likes
When I go to account and want to change, the option family does not appear.
When I go to account and want to change, the option family does not appear.
Casual Listener
27758 Views
24 replies
1 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Plan Premium Family Device (iPad) Operating System (iOS latest) My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
Casual Listener
190118 Views
264 replies
32 likes
PlanPremium familyCountry FinlandDevice(iPhone 15, Macbook Pro late 2021)Operating System(iOS 18.6.2, sequoia 15.6) My Question or IssueI want to change my subscription from premium to basic, because of the rise in the subscription. i don't get the o...
Plan Premium family Country Finland Device (iPhone 15, Macbook Pro late 2021) Operating System (iOS 18.6.2, sequoia 15.6) My Question or Issue I want to change my subscription f...
Moderator
1176 Views
5 replies
0 likes
I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use my own Spotify at all, I have had to update my coun...
I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use ...
Casual Listener
2501 Views
8 replies
0 likes
PlanPremium FamilyCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI have setup a managed account (under 13 years old) in our family plan. But this new account doesn't seem to be able t...
Plan Premium Family Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android My Question or Issue I have setup a managed account (under 13 y...
Newbie
308 Views
3 replies
1 likes
