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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Write the same address, but the app doesn't work
CountryBelgiumBrowserFirefox My Question or IssueI'm part of a Premium Family plan but I'm not the owner. I am trying to leave the family plan and switch over to my own premium plan. I can't do this due to what seems to be a bug on the websiteI've lo...
I can't add family members to my Spotify Premium family account. All I get is, "The account can't do this because of an automatic protection that we can't override."I enter the address correctly, but the family member gets an error message.
Could anyone please tell me how to remove downloads on devices?I am unable to download any songs on my devices. I did downgrade the firmware of my phones and now I can't download songs anymore. If anyone could assist me or lead me on how to remove my...
My Question or IssueOkay so i really need help, i have had Spotify premium before. But then my dad could pay that month. Didn’t think much of it, my mom then said. Sure I’ll pay. She then startet a Spotify premium subscription. A family one. So I’m r...
Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...
Some audiobooks will not play in some profiles. But they work in other profiles. How to resolve this problem. I have Premium family plan. I have different profiles on different devices. All devices under same roof and all on wifi.
PlanPremium (Family)CountryGermanyDeviceAnyOperating SystemAny My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and not class...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountryFranceDeviceall iPad, iPhone, MacOperating SystemallMy Question or IssueHello,For the past two months, I've been unable to mark several episodes of the same podcast as finished. I've been told by support that I'm part of a test...
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the family plan manager. I am unable to remove a member. When I follow the steps to remove a...
Since the last few weeks, nobody has been able to join my family plan. It shows that you should try again later or find another premium plan that's right for you. They tried changing their passwords, their browsers, and all the other things I saw in ...
Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos
Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...
PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...
Hello, I just wanted to ask whether or not it's possible for me to leave the premium family plan.I saw some posts about changing the plan in the account settings to a free plan however I'm concerned that it might change the plan for the rest of the p...
My Question or IssueI'm being prompted to add an address to continue using Premium Family. When taken to the address page, the search feature is not working. I get a message that it does not recognize my address just a few characters into typing. Eve...
PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...
I don't have premium on my phone only on my computer. I want both
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryDevice(iPhone 12)Operating System(iOS 10)My Question or IssueHello! I want to know if there is an annual subscription...