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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
None of the below information is required. However, the more you provide the easier Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. Please help. I have had no issue with my garmin venu 3 being con...
PlanFamily PremiumCountryIndiaDeviceXiaomi 14 ultraOperating SystemXiaomi HyperOS 2.0.104.0 My Question or IssueWe purchased premium family plan back on July 3rd, 2024, and now on May 30th 2025 it's gone. Why?
I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.
PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...
Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books. Yet when I go to switch, which is already over difficult for the user (obviously on purpose), I don't see the option. What is going on? H...
PlanFamily premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI’m the manager of the plan and when I want to log in it just log in to another family member, not mine, and I don’t know how to ...
I can't add family members to my Spotify Premium family account. All I get is, "The account can't do this because of an automatic protection that we can't override."I enter the address correctly, but the family member gets an error message.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan
PlanPremium (Family)CountryGermanyDeviceAnyOperating SystemAny My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and not class...
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I’ve had for years. When it gets to the address part w...
I've just connected a laptop to my family account. Now I can't play spotif
PlanPlano FamiliarCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGostaria de mudar a forma de pagamento para o plano anual. Me ofertaram essa assinatura e e...
Spotify is not recognising my home address when trying to sort my family premium account. PlanPremiumCountryUk DeviceiPhone 13 Operating SystemiOS 18.5 My Question or IssueI am unable to verify my home address for Spotify
PlanPremiumCountrySingaporeDeviceIphone 14Operating Systemios My Question or IssueI bought the family premium plan, but first of all it did not let me add my family members by saying that we are not in the same location. Second of all, about 12 days ...
Hello there,I just bought two android tablets for our kids and installed Spotify Kids on both. For each of them I created an own Spotify Kids Account. The older got the 6-12 playlist, the younger one the 0-6. I can see them on my family owner account...
PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy S23Operating SystemAndroid My Question or IssueI am unable to add my spouse to my family plan. We get as far as confirming our address, when it loads the page saying "There was problem. Please try a...
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...