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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130848 Views
  • 32 replies
  • 8 likes
  • 130848 Views
  • 32 replies
  • 8 likes

Switching between a manager and a member

I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just members.PlanPremium Family PlanCountryBelgiumDevice(Nokia ...

  • Visitor
  • I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just m...
  • Anyk17
  • Rising Star 3
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes

Spotify family yearly plan

So I've been trying to get a family plan, till last week I could get it for year.I no longer see that option Attaching images for reference.

  • Casual Listener
  • So I've been trying to get a family plan, till last week I could get it for year. I no longer see that option   Attaching images for reference.  
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 93 Views
  • 1 replies
  • 0 likes

I have Spotify Premium Duo. How, what steps do I have to take to give access to another person at ho

PlanPremium familyCountryPortugalDeviceMac computer, samsung A 34 and another mobile Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium family Country Portugal Device Mac computer, samsung A 34 and another mobile  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Cannot join family plan

I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was completely gone. Now when I send her the invite, it s...

  • Visitor
  • I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was c...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 94 Views
  • 1 replies
  • 0 likes

Can not add family members to premium family account

My Question or IssueI have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children accept the invitation and add the same address Spotify s...

  • Newbie
  • My Question or Issue I have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children a...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joined Family Plan, suddenly get ads when listening to music.

Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium. I joined a family plan with my partner today and after listening to music for an hour I received TWO unskippable ads tha...

  • Casual Listener
  • Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium.  I joined a family plan with my partner today and after l...
  • Joan
  • Moderator
  • 201 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 201 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution I cannot filter kids accounts for explicit content per the FAQ instructions

I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the profiles is to remove from plan.

  • Visitor
  • I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the p...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Premium Family link doesn't work

Plan Premium Country Spain Device Realme Pro Operating System Android My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I can't complete the process. Please help me!

  • Casual Listener
  • Plan Premium Country Spain Device Realme Pro Operating System Android   My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I ...
  • Maxim
  • Spotify Star
  • 179 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 4 replies
  • 0 likes

Solved!! Re: DUO - won't accept email addres

I'm having similar issues. I had a duo account with my 15 year old son. In the past month it was cancelled due to me receiving a new bank debit card. This past Monday I tried setting up a new duo account, but my son could not receive the email. Has s...

  • Casual Listener
  • I'm having similar issues.  I had a duo account with my 15 year old son.  In the past month it was cancelled due to me receiving a new bank debit card.  This past Monday I tried settin...
  • Whatever273
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familienmitglied Adresse wird nicht akzeptiert

HalloBei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann dager meinen Sohn nicht bei Spotify Premium registrieren.Danke für die Hilfe

  • Newbie
  • Hallo Bei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann  dager meinen Sohn nicht&...
  • Yordan
  • Moderator
  • 191 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 3 replies
  • 0 likes

Premium Student to Family Plan

I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan expires? Or will i be charged today and not again unti...

  • Visitor
  • I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan e...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in family premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...

  • Visitor
  • ...getting ads on my premium family plan? I thought the whole point of paying for a premium plan was that there would be no ad interruptions.  
  • Vasil
  • Moderator
  • 440 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 440 Views
  • 3 replies
  • 1 likes

From Duo to Family

I am in a Duo plan with my brother, me being admin.Now my father set it up to start Family plan, but when I entered the adress (we all live in the same house) it says there is a problem. I already canceled my brother from duo plan, and I cannot join ...

  • Visitor
  • I am in a Duo plan with my brother, me being admin. Now my father set it up to start Family plan, but when I entered the adress (we all live in the same house) it says there is a problem. I a...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Premium accounts CANNOT both use Spotify Connect to remote control the same devices

(there is not a Premium Duo category as of yet)My wife and I recently upgraded to Premium Duo. We have 3x Spotify Apps running on different devices/systems in different rooms that we are using for remote playback control using Spotify Connect. Howeve...

  • Casual Listener
  • (there is not a Premium Duo category as of yet) My wife and I recently upgraded to Premium Duo. We have 3x Spotify Apps running on different devices/systems in different rooms that we are using for ...
  • The51
  • Newbie
  • 1770 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1770 Views
  • 4 replies
  • 0 likes

Superuser Contribution how can i remove my playlist from someone’s library?

i invited someone to collaborate on my playlist, i then removed them but they still have it in their library. how do i remove it from their library?

  • Visitor
  • i invited someone to collaborate on my playlist, i then removed them but they still have it in their library. how do i remove it from their library?
  • Joan
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Family plan cancelled and new subscription has kicked out everyone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've had a family plan for a few years now, and a few days ago I had to change my credit card...

  • Visitor
  • ...ad a family plan for a few years now, and a few days ago I had to change my credit card. Today, i changed my payment info and the family members have disappeared!! I want to get on my old plan back, w...
  • plaputta
  • Newbie
  • 675 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 675 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't add virtual family member to Premium Family

PlanPremium FamilyCountryDenmarkDeviceAllOperating SystemAllMy Question or IssueI'm constantly getting kicked from spotify app on my mobile when I'm out - because a family member wants to listen to music on one of our Google home enabled speakers at ...

  • Casual Listener
  • Plan Premium Family Country Denmark Device All Operating System All My Question or Issue I'm constantly getting kicked from spotify app on my mobile when I'm out - because a family m...
  • Joan
  • Moderator
  • 255 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 255 Views
  • 3 replies
  • 0 likes

Can't accept family invite

Says "there was a problem"

  • Visitor
  • Says "there was a problem"
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy en dos planes

Estoy en uno como titular y otro como participante

  • Visitor
  • Estoy en uno como titular y otro como participante
  • Vasil
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 86 Views
  • 1 replies
  • 0 likes