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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 165665 Views
  • 32 replies
  • 9 likes
  • 165665 Views
  • 32 replies
  • 9 likes

Superuser Contribution I can’t join our family subscription

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

  • Newbie
  • I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I c...
  • Not applicable
  • 40173 Views
  • 43 replies
  • 4 likes
  • Premium for Family
  • 40173 Views
  • 43 replies
  • 4 likes

Solved!!Superuser Contribution Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

  • Newbie
  • Plan Premium Family   Device (iPad)   Operating System (iOS latest)   My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
  • Ebs1
  • Visitor
  • 152763 Views
  • 241 replies
  • 26 likes
  • Premium for Family
  • 152763 Views
  • 241 replies
  • 26 likes

Superuser Contribution Driving with my car using Android auto, I request a song it tells me I'm not a premium member but I

PlanPremium family Country Australia Device(Samsung Galaxy Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium family  Country Australia  Device (Samsung Galaxy  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maria
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

How to give a family member their own subscription

I have a Basic Family plan, and since my child is grown up, I want to let them have their own independent subscription. How do I remove them from the family plan and start them on their own subscription without them losing all their playlists and inf...

  • Visitor
  • I have a Basic Family plan, and since my child is grown up, I want to let them have their own independent subscription. How do I remove them from the family plan and start them on their own s...
  • osornios
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 49 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • FranswaB
  • Newbie
  • 3827 Views
  • 18 replies
  • 9 likes
  • Premium for Family
  • 3827 Views
  • 18 replies
  • 9 likes

Confirmação de endereço de membros da conta família

Recebemos email para confirmar integrantes da conta família, mas não conseguimos acessar para efetuar a confirmação.

  • Visitor
  • Recebemos email para confirmar integrantes da conta família, mas não conseguimos acessar para efetuar a confirmação.
  • Bittencourt
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium bireysel kullanıyodm premium aileye geçtim ama erken ödeme istiyor

3 eylül 2024 de premium bireysel aboneliğimi başlattım 17 ocak 2025 de premium aileye geçiş yaptım ancak 1 ay ücretsiz yazmasına rağmen 26 ocak 2025 de ödeme alınacağı yazıyor. 1 ay ücretsiz olmasa bile alalı 10 gün olmasına rağmen 100tl ödeme istiyo...

  • Visitor
  • 3 eylül 2024 de premium bireysel aboneliğimi başlattım 17 ocak 2025 de premium aileye geçiş yaptım ancak 1 ay ücretsiz yazmasına rağmen 26 ocak 2025 de ödeme alınacağı yazıyor. 1 ay ücretsiz olmasa b...
  • Yordan
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Restore premium for family with 6 members

Got issue with payment, and updated the payment. However, didn't managed to restore the previous Spotify family account with 6 users

  • Visitor
  • Got issue with payment, and updated the payment. However, didn't managed to restore the previous Spotify family account with 6 users
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Accidentally created Family Plan, can I cancel and join siblings instead?

PlanFamily PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. This is a two part question. 1. So there's been some miscommunication between m...

  • Newbie
  • Plan Family Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...
  • Maxim
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 54 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution IT CAN’T FIND MY ADDRESS

PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...

  • Casual Listener
  •   Plan Family   Country UK   My Question or Issue I am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it a...
  • bluebell149_
  • Newbie
  • 8481 Views
  • 14 replies
  • 3 likes
  • Premium for Family
  • 8481 Views
  • 14 replies
  • 3 likes

Superuser Contribution Cómo puedo hacer mi pago anual en el plan familiar ?

Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual

  • Visitor
  • Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
  • Fraann__garciaa
  • Visitor
  • 2522 Views
  • 11 replies
  • 0 likes
  • 2522 Views
  • 11 replies
  • 0 likes

Superuser Contribution Using Spotify Family with Alexa

Hi All, I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house.The problem I have is that if I'm listening on my phone or in the car and somebody at home starts to play music on one of...

  • Casual Listener
  • Hi All,   I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house. The problem I have is that if I'm listening on my phone o...
  • beibiyein
  • Casual Listener
  • 13613 Views
  • 31 replies
  • 3 likes
  • Premium for Family
  • 13613 Views
  • 31 replies
  • 3 likes

Solved!! I've entered the correct address but can't join a newly created Duo account

I kept getting a page saying that I need to validate the address and try again even though I've entered the correct address. Now I just get a page saying "There was a problem".

  • Newbie
  • I kept getting a page saying that I need to validate the address and try again even though I've entered the correct address. Now I just get a page saying "There was a problem".
  • osornios
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Tenía una suscripción Premium Familiar y se me desconectó de la nada

Desde aprox Noviembre 2024 que formo parte de una suscripción Premium Familiar y hace una semana, Spotify me envió un correo de que se desconectaría la suscripción Premium sin previo aviso. Consulté con el dueño y la cuenta estaba al día, no había un...

  • Newbie
  • Desde aprox Noviembre 2024 que formo parte de una suscripción Premium Familiar y hace una semana, Spotify me envió un correo de que se desconectaría la suscripción Premium sin previo aviso. Consulté ...
  • osornios
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change a kids account to a regular account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 32davisre
  • Visitor
  • 27376 Views
  • 17 replies
  • 2 likes
  • Premium for Family
  • 27376 Views
  • 17 replies
  • 2 likes

Superuser Contribution My Debit card is getting declined while i am trying to pay for family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 1217 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1217 Views
  • 6 replies
  • 0 likes

Visual podcasts

How do I disable the visual podcast option on my daughter’s user account? She’s too old for the ‘kids’ version as I want her to discover her own music, but I do not want her to have access to watching loads of videos through a music platform. Is ther...

  • Visitor
  • How do I disable the visual podcast option on my daughter’s user account? She’s too old for the ‘kids’ version as I want her to discover her own music, but I do not want her to have access to watchin...
  • cewouam
  • Visitor
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Can't retrive password or connect to discord

Family, android on samsung My Question or IssueMy oldest kid can't retrie the password or connect to discord. In both cases it says something went wrong. It's signed in but becuse we can't get the email with the password we can't sign it out becuae t...

  • Visitor
  • Family, android on samsung   My Question or Issue My oldest kid can't retrie the password or connect to discord. In both cases it says something went wrong. It's signed in but becuse we c...
  • Ximzend
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 44 Views
  • 1 replies
  • 0 likes

Quisiera saber por qué no puedo pagar ?????????? Siempre lo mismo

Me atiende la IA y después me pasan con alguien y no me dan solución , y te sale el cartelito que me van a cortar el servicio sino pago .... Y yooooo quieroooo pagarrrrr y no puedooooooo

  • Visitor
  • Me atiende la IA y después me pasan con alguien y no me dan solución , y te sale el cartelito que me van a cortar el servicio sino pago .... Y yooooo quieroooo pagarrrrr y no puedooooooo
  • Jose_M
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes