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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Premium Family PlanAustralia I have received a request for a family member to purchase audiobook hours - I have clicked on the "Get Hours" option in the email but there is no way to purchase audiobook hours for him - it just takes me to my account. I...
Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function
My Question or Issue I am currently on the Premium Family Plan - last payment was made so I am up to date. However, we have all been kicked out - when we log in on any of our devices it logs in on the free plan. Please help. Plan Premium Country Sout...
hi. My daughter is on my premium family plan but cannot download an audiobook? Why would this be? I have no issues with the downloading of audiobooks on my account. None of the below information is required. However, the more you provide the easier i...
PlanPremium FamilyCountryCanadaDeviceGoogle Pixel 6 ProOperating SystemAndroid 15 My Question or IssueI had changed my Spotify to Premium Duo April 23rd, 2023. Right now I am trying to accept an invite to Premium Family but it says There was a proble...
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
Hey, I can't add my address to the subscription, what's the problem? < snip-moderator edit >
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...
On holidays and Spotify not working
I have a premium Family plan. The person listed as "manager" is my former daughter-in-law who cheated on my son and moved out of the house. How can I delete her as manager? I pay the bill but am not the manager
PlanPremium Family Philippines DeviceMacbook Air M1 Operating SystemVentura OS My Question or IssueFor some odd reason, my automatic payment didn't go through and my Family Subscription was cancelled. I renewed and now I had to input an address to ad...
Plan/Premium FamilyCountryFrance My Question or IssueMy daughter turned 13. I sent her a link to join our Family account. Turned out that when filling the form it said she had not the required age to get a Spotify account… The required age is suppose...
Hello.We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
Hi every oneOur Family plan has been discontinued due to expired bank card.I am prompted to update my payment method.But it says my plan is "premium personnal"Is it possible to have my family back at once ?Or do I have to start a make a new family pl...
PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...
Hi everyoneI want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will be quitted?
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I changed my credit card and hadn't updated it on your platform. The...