Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131650 Views
  • 32 replies
  • 8 likes
  • 131650 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify no puede verificar mi familia. PLAN FAMILIAR

Hola. Llevo en un plan familiar desde septiembre y no se porque ahora me han enviado un mail diciendo que no se puede verificar mi cuenta y que se pasara a FREE. Me ha pasado esto con dos hermanas mias.Todos vivimos en el mismo domicilio y no se porq...

  • Newbie
  • Hola. Llevo en un plan familiar desde septiembre y no se porque ahora me han enviado un mail diciendo que no se puede verificar mi cuenta y que se pasara a FREE.   Me ha pasado esto con dos he...
  • CHEMORRILLO
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

mesmo endereço!

Preciso de ajuda! tenho uma conta premium familia, minha irmã colocou o nosso endereço e conseguiu entrar, mas quando fui cadastrar minha mãe, com o mesmo endereço, aparece uma notificação que ela não pode ser adicionada a nossa conta pois não foi po...

  • Casual Listener
  • Preciso de ajuda! tenho uma conta premium familia, minha irmã colocou o nosso endereço e conseguiu entrar, mas quando fui cadastrar minha mãe, com o mesmo endereço, aparece uma notificação que ela nã...
  • Bittencourt
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

spotify familly

hey peopel i got an invite to a familly accit worked all until i wanted to listen music, now my problem is im in a free acc and not in a familly acc waht can i do to use premium ;-(

  • Newbie
  • hey peopel i got an invite to a familly acc it worked all until i wanted to listen music, now my problem is im in a free acc and not in a familly acc waht can i do to use premium ;-(
  • Ashanty
  • Newbie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Family premium help

I just got the family premium but it's not letting me add my family and send invites the screen only shows up for about a second or 2

  • Newbie
  • I just got the family premium but it's not letting me add my family and send invites the screen only shows up for about a second or 2
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

didn't get an email to activate spotify premium in the family plan

when the owner of the account sent me an email to activate spotify premium i never got the email and i logged in and out a bunch of times and tried to send the email a bunch of times

  • Newbie
  • when the owner of the account sent me an email to activate spotify premium i never got the email and i logged in and out a bunch of times and tried to send the email a bunch of times 
  • justingriffiths
  • Casual Listener
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

Spotify can't confirm address

As a result, I haven't been able to suscribe, while the Premium Family account (the main user belongs to my wife) continues to charge, month after month.It appers to be an irritating problem that affects thousands of people around the world. Could yo...

  • Casual Listener
  • As a result, I haven't been able to suscribe, while the Premium Family account (the main user belongs to my wife) continues to charge, month after month. It appers to be an irritating problem that a...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Spotify family

I don't know how but I went from spotify to spotify family. But fortunately, that's what I was looking for ! I've sent invitations to my family members but when they click on the invitation, it says that they are already members. But when I look at m...

  • Newbie
  • I don't know how but I went from spotify to spotify family. But fortunately, that's what I was looking for ! I've sent invitations to my family members but when they click on the invitation, it s...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Unable to delete "family member"

Dear all, My Spotify account has been hacked. I received an e-mail stating that I had started a Family Subscription yesterday, which I have not done. I logged into my account and found an unkown user to be listed as a "family member". I have naturall...

  • Newbie
  • Dear all,   My Spotify account has been hacked. I received an e-mail stating that I had started a Family Subscription yesterday, which I have not done. I logged into my account and f...
  • toman95
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family Log In Problem

Hi. I can't join our Family Premium. It keeps on sending that I have entered the wrong address even if I have the same address with my other family members. Please help. Thank you!

  • Casual Listener
  • Hi. I can't join our Family Premium. It keeps on sending that I have entered the wrong address even if I have the same address with my other family members. Please help. Thank you!
  • Robert_W
  • Community Legend
  • 631 Views
  • 3 replies
  • 0 likes
  • 631 Views
  • 3 replies
  • 0 likes

Premium for Family can't log in any other...

When I try to log in my daughter on spotify I get the answer that her email isnt connected to an Spotify account. When i try to invite her to my familyaccount it says that shes already connected to it???

  • Newbie
  • When I try to log in my daughter on spotify I get the answer that her email isnt connected to an Spotify account. When i try to invite her to my familyaccount it says that shes already connected to it???
  • bwfrazer
  • Casual Listener
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Que esta pasando con Spotify?

¿Alguien me puede explicar que esta pasando? Hace algunas horas antes de publicar este post mis cuentas premium estaban super bien, pero derrepente 3 de mis familiares fueron expulsados de mi suscripcion. No le tome importancia ya que yo puse los dat...

  • Casual Listener
  • ¿Alguien me puede explicar que esta pasando? Hace algunas horas antes de publicar este post mis cuentas premium estaban super bien, pero derrepente 3 de mis familiares fueron expulsados de mi s...
  • zdorovetzki
  • Newbie
  • 550 Views
  • 2 replies
  • 1 likes
  • 550 Views
  • 2 replies
  • 1 likes

Re: Spotify Family - Same Address question ?

Hi me and my family are in our holiday home and we don't have wifi in the house so we all use our own mobile data networks. Can we still set up Spotify family? Can we set it up by all going on the same hotspot?

  • Casual Listener
  • Hi me and my family are in our holiday home and we don't have wifi in the house so we all use our own mobile data networks. Can we still set up Spotify family? Can we set it up by all going on the s...
  • Coop_Cooper
  • Music Fan
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Plan familiar no funciona bien

Tengo plan familiar pero en una de las cuentas lo único que tiene de premium es que se descargan las canciones, de ahí en más nada, alguien con lo mismo?

  • Newbie
  • Tengo plan familiar pero en una de las cuentas lo único que tiene de premium es que se descargan las canciones, de ahí en más nada, alguien con lo mismo?
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Öğrenci Premium hesabı doğrulaması

Merhaba, spotify premium kullanıcısı olarak yaklaşık 3 ay önce spotify öğrenci premium onay e-postası aldım. Ancak 3 aydır normal premium fiyatından fatura kesiliyor. Lütfen yardımcı olur musunuz?

  • Newbie
  • Merhaba, spotify premium kullanıcısı olarak yaklaşık 3 ay önce spotify öğrenci premium onay e-postası aldım. Ancak 3 aydır normal premium fiyatından fatura kesiliyor. Lütfen yardımcı olur musunuz?
  • 541 Views
  • 0 replies
  • 0 likes
  • 541 Views
  • 0 replies
  • 0 likes

Premium Family issue

Hi! I have a family premium plan. My bride and I live together, but you guys have blocked her account. How can we have her unblocked, please?

  • Casual Listener
  • Hi! I have a family premium plan. My bride and I live together, but you guys have blocked her account. How can we have her unblocked, please?
  • Robert_W
  • Community Legend
  • 306 Views
  • 5 replies
  • 0 likes
  • 306 Views
  • 5 replies
  • 0 likes

I want complain please

Im looking forward for spotify costumer suport to help me about my accountI want my premium account backThx

  • Regular
  • Im looking forward for spotify costumer suport to help me about my account I want my premium account back Thx
  • Robert_W
  • Community Legend
  • 263 Views
  • 5 replies
  • 0 likes
  • 263 Views
  • 5 replies
  • 0 likes

Registro con Facebook

Sí me registré con Facebook y suscripción premium, para cambiar mi suscripción a Plan Familiar, debo registrar él e-mail ligado a Facebook? (Quiero mantener mí cuenta actual pero en Plan Familiar)

  • Casual Listener
  • Sí me registré con Facebook y suscripción premium, para cambiar mi suscripción a Plan Familiar, debo registrar él e-mail ligado a Facebook? (Quiero mantener mí cuenta actual pero en Plan Familiar)
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cuenta principal de premium familiar no funciona

Tengo contratado spotify familiar y todas las demás cuentas vinculadas funcionan correctamente excepto la principal, me sale que tengo que hacerme premium cuando ya lo soy.

  • Newbie
  • Tengo contratado spotify familiar y todas las demás cuentas vinculadas funcionan correctamente excepto la principal, me sale que tengo que hacerme premium cuando ya lo soy.
  • Maria_B
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accept Invitation does not work

Family subscription Accept Invitation takes to Log In With Facebook page - for all 4 invitations to 4 different email addresses?? One more try then cancelling subscription as VERY frustrating. Also how do you contact spotify directly?

  • Casual Listener
  • Family subscription Accept Invitation takes to Log In With Facebook page - for all 4 invitations to 4 different email addresses??   One more try then cancelling subscription as VERY f...
  • Maria_B
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Issue

Hello guys/gals! So, me and my sister and 2 brothers found out that we would join Family Premium to save some bucks. I am the one paying for it, aka. its from my account, i have invited them all. With my 2 brothers it seems to be working fine, but my...

  • Casual Listener
  • Hello guys/gals! So, me and my sister and 2 brothers found out that we would join Family Premium to save some bucks. I am the one paying for it, aka. its from my account, i have invited them all. W...
  • Maria_B
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes