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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 132204 Views
  • 32 replies
  • 8 likes
  • 132204 Views
  • 32 replies
  • 8 likes

Family Premium

Help! Mum of two teenagers set up Family premium only one of us can play songs without internet, one of us can search songs, create playlists but needs to be with internet and one of us can't do anything except listen to songs on shuffle with interne...

  • Newbie
  • Help!  Mum of two teenagers set up Family premium only one of us can play songs without internet, one of us can search songs, create playlists but needs to be with internet and one of us can't d...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

PROBLEMA CON FAMILY E FACEBOOK

Io ho un account fatto tramite FaceBook, pago l'abbonamento Family da qualche mese e da 2 mesi non so Cosa sia successo ma mi avete levato i legami con gli account family.Il tutto perché loro devono inserire l'indirizzo dove viviamo che deve essere u...

  • Casual Listener
  • Io ho un account fatto tramite FaceBook, pago l'abbonamento Family da qualche mese e da 2 mesi non so Cosa sia successo ma mi avete levato i legami con gli account family. Il tutto perché loro d...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Premium family account traveling two countries

Dear all, I just got a premium family account.Because due to my job I have to travel between Germany and Switzerland, morst of the time requires me to stay in switzerland for over months. Does that causes any issues? Because I have read eligibility i...

  • Newbie
  • Dear all, I just got a premium family account. Because due to my job I have to travel between Germany and Switzerland, morst of the time requires me to stay in switzerland for over months. Does t...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Spotyfy premium

Mein spotyfy premium family geht nicht mehr ich kann keine musik mehr hören wenn ich unterwegs bin und zuhause geht es nur mit der ständigen Werbung!!! Kann mir bitte jemand helfen . Es betrifft auch meine Familienangehörigen

  • Newbie
  • Mein spotyfy premium family geht nicht mehr ich kann keine musik mehr hören wenn ich unterwegs bin und zuhause geht es nur mit der ständigen Werbung!!!  Kann mir bitte jemand helfen . Es b...
  • 234 Views
  • 0 replies
  • 1 likes
  • 234 Views
  • 0 replies
  • 1 likes

Spotify Premium

i've had spotify premium in the past and recently got a new phone. all my data got deleted so i had to redownload spotify and repurchase premium. on the spotify website it says my new free trial has started and has told me the date it will end but ev...

  • Newbie
  • i've had spotify premium in the past and recently got a new phone. all my data got deleted so i had to redownload spotify and repurchase premium. on the spotify website it says my new free trial has ...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Spotify can not verify the adress for the family suscription

Hi everyone,I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to know exactly the address that I entered with my account, B...

  • Newbie
  • Hi everyone, I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to k...
  • user-removed
  • Not applicable
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

How can I show that we are a family and don't use this that we have a discount?

We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. Thanks

  • Newbie
  • We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. &n...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Spotify Philippines // Family Plan // Globe Telecom

I am a Free Spotify user in the Philippines.I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom users are unable to log in Spotify.I would like to know if ...

  • Newbie
  • I am a Free Spotify user in the Philippines. I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom u...
  • 2128 Views
  • 0 replies
  • 0 likes
  • 2128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Still have not changed my account to Premium

I am part of a Family membership but when I access I still have a Free account. I have been notifing this for months but no one has fixed it. I am getting really mad!

  • Newbie
  • I am part of a Family membership but when I access I still have a Free account. I have been notifing this for months but no one has fixed it. I am getting really mad!
  • Alfredo
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't make work my code with family premium account

I have received my family code but when i click on the link it brings me to the login page .How do i connect to my family account ?

  • Newbie
  • I have received my family code but when i click on the link it brings me to the login page . How do i connect to my family account ?
  • Alfredo
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Attivazione spotify premium

Ho attivato la promozione di spotify premium al costo di 0,99 euro per tre mesi ma non mi si attiva nè dal pc nè dall'app sul cellulare. Cosa devo fare? Mi è arivata anche l'e-mail di conferma di pagamento e non ho mai usufruito della promozione prec...

  • Newbie
  • Ho attivato la promozione di spotify premium al costo di 0,99 euro per tre mesi ma non mi si attiva nè dal pc nè dall'app sul cellulare. Cosa devo fare? Mi è arivata anche l'e-mail di conferma di pag...
  • Alfredo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution ERROR AL UNIRSE AL PLAN FAMILIAR

Alguien que me pueda decir que pasa porfavor?Me sale este error "No puedes unirte a este Plan Familiar Premium.No pudimos confirmar que residas en la misma dirección que el titular de la cuenta".Ya van 3 meses que sale lo mismo, las cuentas se elimin...

  • Newbie
  • Alguien que me pueda decir que pasa porfavor? Me sale este error "No puedes unirte a este Plan Familiar Premium. No pudimos confirmar que residas en la misma dirección que el titular de la cuenta"....
  • Encabronado1
  • Newbie
  • 1387 Views
  • 2 replies
  • 0 likes
  • 1387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family premium

My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times

  • Newbie
  • My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times
  • Alfredo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant join to the family account

I recived the email from my dad to join the family account and i fill all the requirements and it doesnt let me be in the account.

  • Newbie
  • I recived the email from my dad to join the family account and i fill all the requirements and it doesnt let me be in the account.
  • Alfredo
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swiss Account however family having French Phone number

HelloHave paid for a swiss Family account as we just moved to switzerland, however as we are very near from France my childrens have kept their french number.Have try to share the account with them with the specific code however the system refuse as ...

  • Newbie
  • Hello Have paid for a swiss Family account as we just moved to switzerland, however as we are very near from France my childrens have kept their french number. Have try to share the account with t...
  • Alfredo
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restarting Family Subscription after Payment Failure

Hi!I have had a Family plan for the last year, with six separate accounts falling under that subscription. There was recently an issue with my bank which prevented me from paying my subscription fee and my account was subsequently downgraded. I have ...

  • Newbie
  • Hi! I have had a Family plan for the last year, with six separate accounts falling under that subscription. There was recently an issue with my bank which prevented me from paying my subscription f...
  • Alfredo
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Can an Admin of a family account see other peoples accounts?

If your an administrator of a family premium account. Are you able to look at what songs other people on your account have downloaded?

  • Newbie
  • If your an administrator of a family premium account. Are you able to look at what songs other people on your account have downloaded?
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Change of Family plan

Hey,so I wonder if it's possible to go to another Family plan within one year because my friend somehow managed to do it but I read that you can only belong to one Family plan every 12 months.

  • Newbie
  • Hey, so I wonder if it's possible to go to another Family plan within one year because my friend somehow managed to do it but I read that you can only belong to one Family plan every 12 months.
  • Maxim
  • Spotify Star
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

How Can I see my home Adress

Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.

  • Newbie
  • Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.
  • Maxim
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Premium Family does not recognize me when accepting invitation

My husband has sent over 5 invitations to Premium Family and when I add my adress it says I cannot be added as I dont have the same adress as him. On his account there is no adress indicated att al, only postal code.When I opnede the last invitation ...

  • Casual Listener
  • My husband has sent over 5 invitations to Premium Family and when I add my adress it says I cannot be added as I dont have the same adress as him. On his account there is no adress indicated att a...
  • osornios
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes