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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 132217 Views
  • 32 replies
  • 8 likes
  • 132217 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family account and individual privacy

I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches or music you might like or even on the alarm clock playl...

  • Visitor
  • I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches o...
  • Alex
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

payment of family premium annually

I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?

  • Visitor
  • I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

why i cant cencel my premium.Something went wrong. Try reloading the page.

i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.

  • Casual Listener
  • i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.
  • MateusM
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

why i cant leave the family premium plan?

i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen

  • Casual Listener
  • i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can we add our home as a family member?

We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might be using it from our cars. My kids are 2 and 7 so too ...

  • Casual Listener
  • We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might b...
  • Lyubka
  • Moderator
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Premium Family not registering as a paid service?

Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the login details for). In such I cannot access my Premium Fam...

  • Visitor
  • Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the l...
  • Prague
  • Spotify Star
  • 96 Views
  • 1 replies
  • 1 likes
  • 96 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify says I've already paid and premium works for me but not my family

I pay for a Spotify family plan, paid for via PayPal, and it says on the account management page that I've already paid, so I can't pay, but I know I messed up the payment (selected the wrong thing on PayPal, the money hasn't left my account). it say...

  • Visitor
  • I pay for a Spotify family plan, paid for via PayPal, and it says on the account management page that I've already paid, so I can't pay, but I know I messed up the payment (selected the wrong thing o...
  • AlejaR
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify blend issues

I have created blend playlists (both are a mix of 2 people) and they barely include any of my songs. They both have 50 songs, only about 7 are mine and about 5 songs are our common songs. The rest are the other participant's songs. The same happened ...

  • Newbie
  • I have created blend playlists (both are a mix of 2 people) and they barely include any of my songs. They both have 50 songs, only about 7 are mine and about 5 songs are our common songs. The rest ar...
  • valeribanana
  • Regular
  • 2266 Views
  • 3 replies
  • 2 likes
  • 2266 Views
  • 3 replies
  • 2 likes

Superuser Contribution How do I play Spotify on 2 different Amazon devices?

I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play for an account.

  • Casual Listener
  • I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play...
  • Eni
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! How to add a family member after moving to another country?

I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not until now changed the address nor the payment method. ...

  • Casual Listener
  • I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not u...
  • Maxim
  • Spotify Star
  • 359 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 359 Views
  • 5 replies
  • 0 likes

Solved!! new family member can´t join premium family abo

PlanPremiumCountryGermanyDeviceUlefone Armor 17 ProOperating SystemAndroid My Question or Issue A new mobile phone (my son) can´t join my family membership which has 2 open accounts left. The invite has been sent and received and a new account has be...

  • Casual Listener
  • Plan Premium Country Germany Device Ulefone Armor 17 Pro Operating System Android  My Question or Issue   A new mobile phone (my son) can´t join my family membership which has 2 o...
  • Verwitterung
  • Casual Listener
  • 306 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 4 replies
  • 0 likes

Changing Duo to family, does the duo secondary member loose their account

I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it suggested the other duo member would loose their account i...

  • Visitor
  • I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it s...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan payment issue

My girlfriend and I were using premium account.We decided to use a duo after we got married.We did the upgrade but my wife is getting a payment problem error while I can use the account but we make the payment automatically.Please help about this iss...

  • Casual Listener
  • My girlfriend and I were using premium account. We decided to use a duo after we got married. We did the upgrade but my wife is getting a payment problem error while I can use the account but we ma...
  • Joan
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

My son and I are signed into same account. Cannot fix this!

So my son signed in to our family premium plan under my users name and password, which means we cannot both listen to music at the same time. I have tried to sign out and sign in under another username in our family account, but NOTHING is working an...

  • Casual Listener
  • So my son signed in to our family premium plan under my users name and password, which means we cannot both listen to music at the same time. I have tried to sign out and sign in under another u...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Playlist not transferred over to family account

I upgraded to to family and my husband's playlist haven't transferred over. His email is tommy.carter9@gmail.comIs there a way to move it over. It said he had to sign up

  • Visitor
  • I upgraded to to family and my husband's playlist haven't transferred over. His email is tommy.carter9@gmail.com Is there a way to move it over. It said he had to sign up
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mis familiares no se pueden unir a mi plan premium familiar

PlanPremiumCountryMéxico DeviceIPhone 13 proOperating SystemiOS 16.3.1 My Question or IssueNinguno de mis familiares se puede unir a mi plan que acabo de renovar, los que intentan son los mismos familiares que estaban anteriormente

  • Casual Listener
  • Plan Premium Country México  Device IPhone 13 pro Operating System iOS 16.3.1   My Question or Issue Ninguno de mis familiares se puede unir a mi plan que acabo de renovar, los qu...
  • Lyubka
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 249 Views
  • 3 replies
  • 0 likes

Another premium family member's music is in my recently played.

When a specific member uses Spotify, their activity shows up in my recently played even though their device says they are using their own account and it doesn't happen with other members of the plan (It's just their recently played and I'm the only o...

  • Newbie
  • ...hey have never logged in on any of the devices I use. Plan: Family Premium Devices: theirs: iphone 12 running iOS 16.3.1 -- mine: iphone XR running iOS 16.3.1 and Lenovo Flex Pad 5 running Windows 1...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 0 likes