Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryGermanyDeviceUlefone Armor 17 ProOperating SystemAndroid My Question or Issue A new mobile phone (my son) can´t join my family membership which has 2 open accounts left. The invite has been sent and received and a new account has be...
I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it suggested the other duo member would loose their account i...
My girlfriend and I were using premium account.We decided to use a duo after we got married.We did the upgrade but my wife is getting a payment problem error while I can use the account but we make the payment automatically.Please help about this iss...
So my son signed in to our family premium plan under my users name and password, which means we cannot both listen to music at the same time. I have tried to sign out and sign in under another username in our family account, but NOTHING is working an...
I upgraded to to family and my husband's playlist haven't transferred over. His email is tommy.carter9@gmail.comIs there a way to move it over. It said he had to sign up
PlanPremiumCountryMéxico DeviceIPhone 13 proOperating SystemiOS 16.3.1 My Question or IssueNinguno de mis familiares se puede unir a mi plan que acabo de renovar, los que intentan son los mismos familiares que estaban anteriormente
When a specific member uses Spotify, their activity shows up in my recently played even though their device says they are using their own account and it doesn't happen with other members of the plan (It's just their recently played and I'm the only o...
PlanPremiumCountryUK DeviceAcer Aspire 5 laptop, Samsung Galaxy S7 (but same issue on various devices i've tried) My Question or IssueI have the controlling account for my Family Premium membership. I've so far only added myself and my one daughter t...
PlanPremiumCountryPortugalDeviceSamsung Galaxy Operating System(iOS 10 My Question or IssueI have a Premium plan but my wife who lives in the same house as me cannot join. Each time I send her an invitation the message received back is that she can o...
I purchased spotify last month on the 17th of January. On the 17th of February i was charged the monthly fee. Because January was my first month with a spotify account it is supposed to be free for that month. I'd like to know if the fee that was cha...
PlanPremiumCountry android
I can't back nor forward tracks and it's not using my likes playlist. It's like a free version but I can choice songs whenever I want
My fam all wanted to switch from Pandora, and while I can see the appeal of having a little more access to music; some of the settings are beyond frustrating!!! We just got started and there is no more "collaboration" setting, wth?? And why is there ...
No puedo agregar a un familiar. Ami cuenta familiar premium, porque sale que tengo un plan free?
My wife is admin on the family premium.Her invite was to my google account (february 2019).My iphone is logged in (gmail and password) and shows premium.When using windows downloaded app and logging in via google auth (which seems to be only option),...
My Question or IssueWhen will i be able to link my kids spotify account with alexa?
Everytime they try to link to my family plan there's an error but no explanation. What do I have to do????
Ayuda . Solo quiero actualizar pago pero sin perder los datos del plan familiar , no quiero enviar los datos de cada miembro otra vez
Al cerrar sesion spotify familiar siendo yo quien administra, se cierra tambien de los miembros del plan?
Music just stopped working. Can't fix