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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 132209 Views
  • 32 replies
  • 8 likes
  • 132209 Views
  • 32 replies
  • 8 likes

no puedo agregar los dos usuarios que me faltan al plan familiar

no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,

  • Visitor
  • no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Eliminar a un miembro de mi cuenta

Quiero eliminar a un miembro de mi cuenta

  • Visitor
  • Quiero eliminar a un miembro de mi cuenta
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

falha ao se cadastrar

nao consigo entrar em um plano familia

  • Visitor
  • nao consigo entrar em um plano familia
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Family Plan Getting Basic Service

PlanPremiumCountryUSADeviceSamsung S19Operating SystemAndroid My Question or IssueI have been paying for a family plan for many months and thought it was fine, but every time I login with the email I signed up with it asks me if I want to sign up for...

  • Visitor
  • Plan Premium Country USA Device Samsung S19 Operating System Android    My Question or Issue I have been paying for a family plan for many months and thought it was fine, but e...
  • Joan
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts with same song

I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.

  • Casual Listener
  • I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.
  • Jax99
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 2 replies
  • 0 likes

I can't join with my family premium

It says that I can't join bcs I don't live there

  • Visitor
  • It says that I can't join bcs I don't live there
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el oago realizado

Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción

  • Visitor
  • Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción
  • Lyubka
  • Moderator
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium with children/teens and age of 14 and above

PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating SystemAndroid ??? My Question or IssueDear Spotify support and responibles,I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 y...

  • Casual Listener
  • Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ???   My Question or Issue Dear Spotify support and responibles, I bought a Family P...
  • Billy-J
  • Spotify Star
  • 7802 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 7802 Views
  • 10 replies
  • 0 likes

Superuser Contribution Address not recognized when trying to add my daughter to my plan

I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) trying to add her, but when she clicks the link it j...

  • Visitor
  • I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
  • Eni
  • Moderator
  • 712 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 712 Views
  • 6 replies
  • 0 likes

Superuser Contribution I am not able to get into the link from the premium family member abo.

My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We also tried to include the people manually with the p...

  • Visitor
  • My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We a...
  • Dian
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after inv...
  • offZenimo
  • Newbie
  • 716 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 716 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from Duo to Family

My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy the Spotify Premium benefits. I am not the one who st...

  • Newbie
  • My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy t...
  • MihailY
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Adding onto Family Plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family blended with 7 kids between us. Is there any way to add onto our maxed out Family...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Our family...
  • Jen-Kins
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I'm being charged more than it displays on my account plan!!!

It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, it was Rs. 488 and today it was whopping Rs. 547.78....

  • Casual Listener
  • It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, i...
  • m-salman-afzal
  • Casual Listener
  • 662 Views
  • 2 replies
  • 1 likes
  • 662 Views
  • 2 replies
  • 1 likes

Family Plan

If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?

  • Visitor
  • If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?  
  • Bittencourt
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo premium doesn't work

I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?

  • Visitor
  • I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?
  • Dian
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account different places

Going in another country but don't wanna loose the family account PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Going in another country but don't wanna loose the family account     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
  • Dian
  • Spotify Legend
  • 541 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 4 replies
  • 0 likes

Superuser Contribution I get an error message and cannot connect to share my family premium

I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.

  • Visitor
  • I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.
  • Eni
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes