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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135634 Views
  • 32 replies
  • 8 likes
  • 135634 Views
  • 32 replies
  • 8 likes

Superuser Contribution Switching from one family plan to another

Plan: FamilyFree/Premium: PremiumCountry: Netherlands My Question or Issue:I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my actual family). When I try to cancel my subscription, Spotify tells me...

  • Casual Listener
  • Plan: Family Free/Premium: Premium Country: Netherlands   My Question or Issue: I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my a...
  • Maxim
  • Spotify Star
  • 17744 Views
  • 11 replies
  • 1 likes
  • Premium for Family
  • 17744 Views
  • 11 replies
  • 1 likes

Superuser Contribution Alexa does not play song/artist any more, but only radio by artist (family)

Hi,a family account is linked to Alexa and when I tell Alexa to play a song by artist, it only plays the artist radio. Any idea how to fix this?Michael

  • Visitor
  • Hi, a family account is linked to Alexa and when I tell Alexa to play a song by artist, it only plays the artist radio. Any idea how to fix this? Michael
  • garryquo
  • Newbie
  • 4559 Views
  • 2 replies
  • 0 likes
  • 4559 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me hicieron cargo a mi cuenta y aun no me regresan el dinero ¿me lo regresa

Quise obtener el premiun pero me dijo que ya se había utilizado esa cuenta y despues me realizó el cobro de 20 pesos a cuenta

  • Visitor
  • Quise obtener el premiun pero me dijo que ya se había utilizado esa cuenta y despues me realizó el cobro de 20 pesos a cuenta
  • MihailY
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan - 4 users only 3 actually have premium feature

I'm paying for a family subscription plan but from 4 people, only 3 people can access the premium features. I have sent the link to 2 other members and after address verification they had access. My father however, also successfully verified the addr...

  • Newbie
  • I'm paying for a family subscription plan but from 4 people, only 3 people can access the premium features. I have sent the link to 2 other members and after address verification they had access. M...
  • Alex
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to join someone else's spotify family plan, but can't.

This person put in our adress correctly, and when I want to join them and put in the exact same adress, spotify can not find it.

  • Visitor
  • This person put in our adress correctly, and when I want to join them and put in the exact same adress, spotify can not find it.
  • Alex
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFamily PremiumCountryCanada My Question or IssueI am trying to understand why as a subscriber for many years I am not able to use a gift card that was given to me for Christmas.Reviewing the terms and conditions after unsuccessfully trying to add...

  • Newbie
  • Plan Family Premium Country Canada   My Question or Issue I am trying to understand why as a subscriber for many years I am not able to use a gift card that was given to me for Christmas....
  • 180 Views
  • 0 replies
  • 1 likes
  • Premium for Family
  • 180 Views
  • 0 replies
  • 1 likes

Superuser Contribution spotify now working with BMW idrive

spotify has recently stopped working with my BMW idrive, the spotify app does not show any more on the BMW car screen, it worked ok until last week, i think there is an issue with the latest spotify update on my iphone?how can this be corrected?

  • Visitor
  • spotify has recently stopped working with my BMW idrive, the spotify app does not show any more on the BMW car screen, it worked ok until last week, i think there is an issue with the latest spotify ...
  • Lyubka
  • Moderator
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t use mi family premium plan

My Question or IssueI subscribed for a family premium plan with my family in Peru, but I’m current in England for visit and my premium plan was reconfigured and now I have free plan, I don’t know what to do because I’m paying for family premium plan....

  • Casual Listener
  •   My Question or Issue I subscribed for a family premium plan with my family in Peru, but I’m current in England for visit and my premium plan was reconfigured and now I have free plan, I d...
  • Dian
  • Spotify Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution We've moved country

PlanFamilyCountry UK/France Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up in the UK a few years back and now I've moved to France (I signed up via goog...

  • Casual Listener
  • Plan Family Country UK/France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • Yordan
  • Moderator
  • 309 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 309 Views
  • 4 replies
  • 0 likes

Superuser Contribution Renew premium family plan

My premium family plan expires on May 1, 2023. On my account page, the message says "Your Premium Family ends on 01/05/23. Subscribe now to keep the music going without top ups." and then gives me a button below that for "Subscribe". When I go throug...

  • Visitor
  • My premium family plan expires on May 1, 2023.   On my account page, the message says "Your Premium Family ends on 01/05/23. Subscribe now to keep the music going without top ups." and t...
  • Joan
  • Moderator
  • 703 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution a member was removed from my premium family plan without my consent

a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other plan in 12 months but she was in this same plan as al...

  • Visitor
  • a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other p...
  • Dian
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member cant log into their account as their email no longer exists

HiI am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save their Spotify information,Premium Family plan AustraliaIph...

  • Visitor
  • Hi I am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save t...
  • Alex
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution It doesn't let a relative confirm the address, says plan in another country

I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to log in to a family plan in another country.

  • Visitor
  • I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to l...
  • Lyubka
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo agregar a un familiar al plan familiar

Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta disponible para familiares que viven juntos. Inténta...

  • Visitor
  • Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta ...
  • MihailY
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i reset my spotify settings & download playlist

i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it

  • Visitor
  • i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it
  • MihailY
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello I can't change my premium into family: it says oeps something went wr

so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family

  • Visitor
  • so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family
  • Lyubka
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution me dice que la dirección postal no es correcta para añadir un miembro

deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?

  • Visitor
  • deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?
  • Lyubka
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction cancellation

Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned

  • Newbie
  • Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned
  • Lyubka
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes