why do I keep getting kicked out of my spotify family plan?

[vanuon]

Hi,
I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner keeps having to resend me the link to invite me back. I stay in the plan for a few days then the same pop-up shows up again kicking me out. Can someone help me?

[Lyubka]

Hey there,

Thank you for reaching out here in the Community.

If your family subscription was cancelled due to a failed payment in the past, the account may be on pause and that might be the reason why this is happening. Unfortunately, we can't make any account related actions here in the Community as we don't have access to such systems and tools. It's best you get in touch with our Customer Support team via one of the channels here about this as they can take a closer look into the matter and help you with your request.

Hope this helps,

Cheers!