Me cobraron de mas este mes y cambiaron el plan sin mi consentimiento.

[#1]

Tengo contratado el plan premium de estudiantes por el cual pago 57 cada mes; sin embargo, este mes me cobraron 115 y como plan individual cuando yo no he realizado ningún cambio en mi plan, quisiera una solución a mi problema para seguir teniendo mi plan de estudiante y el reembolso de la cantidad realizada de mas. Gracias.

[Kiril]

Hey there,

Thanks for reaching out to the Community. We hope you don't mind us answering in English as this is the official language of the forum.

We get that you're concerned about your subscription payments and you are interested in a refund. Be aware that the Community is a public forum and it's not the right kind of platform for supporting issues that concern your personal data and account payments. To get some help with actions on your profile, it's best to contact our Support team who can give you a hand with this, privately.

We hope this clears things up. Take care!