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Premium Student, unable to download songs PC

Premium Student, unable to download songs PC

Plan

Premium/Premium Student

Country

South Africa

Device

ASUS TUF FX505

Operating System

Windows 11

 

My Question or Issue

I have a Premium Student's subscription and it works perfectly fine but when i try to download a playlist of songs to listen to offline on my Desktop it tells me I need a Premium Subscription, but trying to download the same playlist on my Android Phone works fine. Why?

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31 Replies

Plan

Premium Family

Country

United Kingdom

Device

MacBook Air (2020)

Operating System

Monterey (12.5.1)

 

My Question or Issue

I cannot download music on my Mac. I'm the account owner. When I click the download button I get the message: "Unlock downloads and other features with Premium", yet I am Premium. I'm definitely logged into the correct account in the Spotify app because when I navigation to my Account from the dropdown in the top right it takes me to my account.

 

Thanks.

I'm having the exact problem. Did you find a solution to this?

Not yet, still hoping someone from Spotify is going to comment on this.

Hi folks,


Thanks for reaching out about this in the Community!

 

We tried reproducing this on our end, but downloads worked on Desktop so far. 

 

Can you please run a clean reinstall of your app, as described here

 

If the issue continues, please send us the following info:

  • OS version
  • Spotify version
  • A screenshot of the error message you're getting
  • Does it happen on all playlists/ Liked Songs/ Albums and Podcasts?

This will help us investigate what might be causing this issue.

AlexModerator
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That fixed it. Thanks.

Hi, I can't download any more playlists, and it sais it isn't possible because I don't have premium. But I have the premium Individual and there it doesn't say anything about a problem. 

Can somebody maybe help me with what I should do?

Good day @lxnx 

 

I'd like to know more about that.

 

  •  How long have you struggled with downloading playlists?
  • Are there any other premium features you aren't able to access?
  • Are you able to recreate this issue across different devices?

Hope to hear from you soon and resolve this. Take care.

 

TaylithSpotify Star
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Plan

Premium (duo)

Country

USA

 

Device

Macbook pro

 

My Question or Issue

I'm logged into the Spotify desktop app (Spotify for macOS (Intel)
1.1.94.872.g7a9200fe) with my premium account, and the download button for albums is grayed out with the tooltip "Unlock downloads and other features with premium"

 

How can I get it to recognize I already have premium? 

Screen Shot 2022-09-30 at 7.45.52 AM.png

Dang, I just updated it to 1.1.95.893.g6cf4d40c and now it lets me download 😕 

Hey there @rysilva

 

Thanks for reaching out about this here in the Community. 

 

We're glad to know that now it's working as expected. If you encounter this issue again, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. 

 

If you need a hand with anything else, the Community is here for you. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Hi @DipTheDapper, thanks for writing!

 

My first suggestion is that you double check if you're logged in the same account on your desktop and on your phone. This should clear things up!

 

 

BittencourtSpotify Star
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I have premium bought, the app says that I have premium, however, when I click download, the app tells me: "unlock downloads and other features with premium"

Hey @Fiolkamichel1

 

Thanks for reaching out about this here in the Community.

 

Just to confirm, is this only happening on your PC or on other devices as well?

 

First up, we suggest that you log out and then log back in to your account two times in a row. We know this sounds odd, but that's how your account sync with your device. 

 

If this doesn't do the trick, could you ask a friend or a relative to log in to their Premium account on your PC to see if the same happens with a different account? 

 

We'll be on the lookout. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Not OP, but I was just experiencing the same issue (Win10 desktop client- trying to download an album, but being told it was locked behind premium despite using a premium account) and after quickly doing the "2x log out/sign in" suggestion, I was able to download an album without issue. Thanks, and I hope it works for OP too!

 

Quick Update: While I can now download albums, when I switch to offline mode on the desktop client, it doesn't allow me to play those downloaded albums. Hope you have better luck!

I'm facing the same problem too. All premium features work fine in Android but on the PC app, it keeps showing "Unlock downloads and other features with Premium" when I try to download playlists.

 

I'm sure I'm logged in with the same account on my PC and phone. Tried reinstalling and the downloads would then work but the issue will return as soon as I restart the app.

 

Please look into this.

Hey @aNecessary_Evil,

 

Thanks for sharing your experience.

 

Can you send us a short video or a couple of screenshots of what happens when you try to play the downloaded albums so we can assist you further?

 

Keep us posted!

MihailYModerator
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Plan

Premium

Country

Australia

Device

(ASUS laptop)

Operating System

(Windows 11)

 

My Question or Issue

Why won't my playlist download on the spotify app on my laptop even though I have a premium account?

Plan

Premium Family

Country

Poland

Operating System

Win 11

My Question or Issue

Hi, maybe anone can help. I have premium family and get this error on Windows 11 when trying to download playlist for offline use. On iPhone it works without any problems.

nessip_0-1665928974903.png

 

 

Thanks,

Marcin

 

 

Hey @3875202848rr,

 

Thanks for your posting in the Community and welcome 🙂

 

Since your account is on Premium, you should be able to download playlists to listen to them when offline. So, for starters, we suggest you check the details of the account you logged in to on the app, since it's possible you opened a free account. To do this, you can follow these steps on your computer:

  1. Go to your name at the right top of the app.
  2. Display the drop down menu.
  3. Go to Account.
  4. At the top Account overview, you can see your username and the email linked to your account (if any).
  5. On your plan, you can see the details of your subscription as well.

Keep in mind you can't download content from the web player, just from the desktop app. If you noticed you logged in the right account, can you share with us the exact Spotify version you have installed on your computer?

 

Lastly, it'd be really helpful if you send us a screenshot of what you see when you try to download one of your playlists.

 

Keep us in the loop!

AlejaRModerator
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