Recurring paymnt error (India)

[Akash_AS]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10, etc.)

My Question or Issue

Users from India are facing a subscription issue for Spotify due to a new banking policy that was introduced at the starting of this month. Due to this now, Spotify doesn't allow us to subscribe from the recurring payment option. The app only shows the prepaid (1 month and 1 year) as a payment option. Please find a solution and fix this ASAP.

Thanks

[Eni]

Hey there @Akash_AS, 

Thanks for getting in touch about this.

Currently, we don't accept recurring subscription sign-ups in India. No worries, you can sign up for any of our PAYG options that can be seen here.

We appreciate you taking the time to share your feedback with us and will make sure to pass it onto the right team, as we always strive to improve your experience.

If you need help with anything else, just let us know 🙂