Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanFreeCountryBosnia and HerzegovinaDeviceiPhone 15 pro maxOperating SystemiOS 18.4.1 My Question or IssueHello, I want to set my free account to student premium and as I suppose to, I need to fill SheerID verification form. But ehen I click, everyt...
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
PlanPremiumCountryUSADeviceiPhone 15Operating SystemiOS 10 My Question or IssueI have been on the spotify student plan for $5.99 a month for a year now. Due to space being full, I never recieved the email to “renew my verification” and was therefore ...
When I try to renew my student plan, it says that this plan is not available for my profile, which is a maximum of 4 years using the plan, I haven't been using the plan for 4 years, I don't understand what's happening.
Hello, today I would like to change my abo, from a normal premium account to the premium student account. Now, I choose the wrong university and I cannot do it again. I there a possibility to get the premium student account without delete my actual a...
PlanPremium Student CountryIndia DeviceSamsung A15 5G My Question or Issue :- i had purchased student premium account on Feb. It had been working well for these 2 months. Yesterday my autorenewal was supposed to happen. But for some reason it shows t...
Я оформила студенческую подписку, но у меня списалось все равно 4,99$
PlanFree CountryCzech Republic DeviceZ Flip 5 Samsung Operating SystemOne UI 6 My Question or Issue Hello,I'm having trouble claiming my free month of Student Premium. I helped my sibling set up her own Spotify account and used my payment card so she...
Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...
PlanPremium StudentDevice(MacBook Pro, iPhone 12) My Question or IssueWhen I follow Hulu's and Spotify's instructions to locate the deactivation button for Hulu under "Your Services" in "Account Overview", it's not there. I'd very much like to deacti...
PlanStudent PremiumCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy school (Affärshögskolan in Malmö, Sweden) is not listed, and for some reason it sa...
Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices? Thanks
PlanPremium Student CountryKenya DeviceSamsung A03Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an email saying that my payment has failed yet they cut out the subscription fee from my card. What do I do about this...
PlanFree/PremiumCountry Iphone xr)Operating System(iOS 16) My Question or IssueI was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged an...
PlanPremium Student Country: South Africa DeviceSamsung Galaxy A05s Operating SystemAndroid My Question or IssueI got my student discount. When I verified my account, I accidentally verified the wrong account. How do I switch verification?
PlanStudent PremiumCountry DeviceiPhone 13Operating SystemiOS 17.3.1 My Question or IssueUsing UPI I made a payment of Rs 59 for my monthly payment for student premium. However on spotify page it shows the transaction FAILED. So now i have no access ...
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I have a student premium account for €6,99, spotify took €10,99 of my bankaccount
Hi, I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my account. I cancelled immediately, but I want the student accou...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue