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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26667 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26667 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Can't switch from Family Plan to Student Plan even though I am verified.

After verification, I choose Student Plan but says I am not eligible. I currently have the Family Plan and am the manager so that may have something to do with it.

  • Visitor
  • After verification, I choose Student Plan but says I am not eligible. I currently have the Family Plan and am the manager so that may have something to do with it.
  • Lyubka
  • Moderator
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution probleme avec l'offre etudiant, profite deja de l'offre, FAUX

j'ai essayer de profiter de l'offre etudiant mais je n'ai pas finaliser l'inscription et maintenant que je veux et peut la finalisé il me dit que je profite deja de l'offre.

  • Visitor
  • j'ai essayer de profiter de l'offre etudiant mais je n'ai pas finaliser l'inscription et maintenant que je veux et peut la finalisé il me dit que je profite deja de l'offre.
  • MihailY
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium student but getting the subscription plan for premium mini

I was previously subscribed to premium mini, I had been verified for the student discount and went on to change my plan to student premium. Successfully made the payment for Rs.66, which is visible in the account receipts, but my account is showing m...

  • Visitor
  • I was previously subscribed to premium mini, I had been verified for the student discount and went on to change my plan to student premium. Successfully made the payment for Rs.66, which is visible i...
  • MihailY
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! eu atualizei os dados do meu plano de estudante, mas cobraram o valor cheio

Boa noite, meu plano de estudante pediu pra atualizar os dados, como faz a cada 6 meses, eu atualizei e a veio a mensagem que deu certo, mas cobraram o valor do plano individual

  • Casual Listener
  • Boa noite, meu plano de estudante pediu pra atualizar os dados, como faz a cada 6 meses, eu atualizei e a veio a mensagem que deu certo, mas cobraram o valor do plano individual
  • Bittencourt
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me cobraron de más

PlanPremiumCountryArgentina My Question or IssueHola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a $199 pero que lo iban a cobrar a partir de marzo y este mes seguiría a $119, pero me cobraron igualmente $199 ig...

Screenshot_20230204_111745_Outlook.jpg
  • Casual Listener
  • Plan Premium Country Argentina   My Question or Issue Hola, hace unos días me enviaron un mail que decía que el plan de estudiantes aumentaba a $199 pero que lo iban a cobrar a partir de m...
  • Alex
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 309 Views
  • 1 replies
  • 0 likes

Premim is only for USA student?

i was putting in my address and it only comes up with state in the US and got me wondering is it only for USA student ( I am from Australia)

  • Visitor
  • i was putting in my address and it only comes up with state in the US and got me wondering is it only for USA student ( I am from Australia)
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different email for hulu and spotify

Hello, so I'm looking into the premium student plan and I'm curious because I have my school email in my Spotify but not in my Hulu and I'm wondering if I try to go and connect if that would be possible or if I would need to change my email in my Hul...

  • Newbie
  • Hello, so I'm looking into the premium student plan and I'm curious because I have my school email in my Spotify but not in my Hulu and I'm wondering if I try to go and connect if that would be possi...
  • Joan
  • Moderator
  • 1097 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1097 Views
  • 1 replies
  • 0 likes

Another Email is using my SHOWTIME subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I was trying to activate my SHOWTIME with the student plan but when I went it said ano...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Luan
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 424 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't change from family plan to student plan

PlanCurretly using Family PremiumCountryTurkeyDeviceDesktop ComputerOperating SystemWindows 11 My Question or IssueI want to change to student plan and SheerID confirmed that I am a student but in plan selection page I get this error message "Unfortu...

  • Newbie
  •   Plan Curretly using Family Premium Country Turkey Device Desktop Computer Operating System Windows 11   My Question or Issue I want to change to student plan and SheerID confir...
  • Vasil
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola tenía el plan estudiante y me hicieron el cobro individual premium

Solicito puedan ayudarme a hacer el reembolso correspondiente ya que tenía el plan estudiante y me hicieron el cobro individual premium

  • Visitor
  • Solicito puedan ayudarme a hacer el reembolso correspondiente ya que tenía el plan estudiante y me hicieron el cobro individual premium
  • Lyubka
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution premıum öğrenci alıcam ama lise öğrencisi olduğum için olmuyo

premıum öğrenci istiyorum ama lise öğrencisi olduğu için alamıyorumadı üstünde öğrenci premıum değilmi neden sadece üniversite öğrencileri için

  • Visitor
  • premıum öğrenci istiyorum ama lise öğrencisi olduğu için alamıyorum adı üstünde öğrenci premıum değilmi neden sadece üniversite öğrencileri için
  • MihailY
  • Moderator
  • 1397 Views
  • 1 replies
  • 0 likes
  • 1397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did i pay the premium individual when i've already renew my student?

So last month I received an e-mail to renew my student plan and that's what I did (it also told me that this would be my last year). January'23 I paid 6,99€ (individual premium). I would appreciate an explanation

  • Visitor
  • So last month I received an e-mail to renew my student plan and that's what I did (it also told me that this would be my last year). January'23 I paid 6,99€ (individual premium). I would appreciate a...
  • Lyubka
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Eu posso pagar o Spotify Premium Universitário no boleto?

Estou tentando realizar a compra desse plano para pagar no boleto, existe a opção, eu até clico, mas no final me pedem dados bancários para pagamento por débito automático. O pior é que eu não quero por débito automático, não acho legal ceder meus da...

  • Visitor
  • Estou tentando realizar a compra desse plano para pagar no boleto, existe a opção, eu até clico, mas no final me pedem dados bancários para pagamento por débito automático. O pior é que eu não quero ...
  • Bittencourt
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't get Premium for Student, although verification sucessful

PlanPremium Student CountryAustria My Question or IssueI want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student and the verification process seems to be sucessful. I tried to use the link from Shee...

  • Newbie
  •   Plan Premium Student   Country Austria   My Question or Issue I want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student an...
  • Joan
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution why do songs from the queue only play until 2019?

when i add songs to queue they play from 2010/12 (any) year but only up to 2019. After 19 do you need to add all the songs to the queue again? how to fix it?

  • Visitor
  • when i add songs to queue they play from 2010/12 (any) year but only up to 2019. After 19 do you need to add all the songs to the queue again? how to fix it?
  • Yordan
  • Moderator
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for Spotify Student Premium and Hulu

I am and have been being charged $5.66 for Spotify Student Premium and $2.66 for Hulu on my credit card. This has been going on for almost a year. How can I get this resolved?

  • Newbie
  • I am and have been being charged $5.66 for Spotify Student Premium and $2.66 for Hulu on my credit card. This has been going on for almost a year. How can I get this resolved?
  • Joan
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink another account from my student status?

I’m trying to change my account to a premium student account. Someone used my student status to enjoy the student premium. I would like to unlink their account and use my status for my account.

  • Visitor
  • I’m trying to change my account to a premium student account. Someone used my student status to enjoy the student premium. I would like to unlink their account and use my status for my account.
  • Lyubka
  • Moderator
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes