choose wrong university

[tanja_kasemir]

Hello,

today I would like to change my abo, from a normal premium account to the premium student account. Now, I choose the wrong university and I cannot do it again. I there a possibility to get the premium student account without delete my actual account? My right university is the "Heinrich Heine Universität Düsseldorf".

[Alex]

Hey there @tanja_kasemir,

Thanks for reaching out about this in the Community.

It's best to contact our verification partner SheerID here. Explain to them what has happened and they should be able to help out with editing your discount 🙂

After that you can activate the discount on your account and follow the steps from the email you've received in order to complete setting up the Premium Student subscription.

Cheers.

[UzielHill]

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@tanja_kasemir wrote:

Hello,

today I would like to change my abo, from a normal premium account to the premium student account. Now, I choose the wrong university and I cannot do it again. I there a possibility to get the premium student account without delete my actual account? My right university is the "Heinrich Heine Universität Düsseldorf".

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Thank you for such a valuable information. I was looking for a long time detailed explanation. Really appreciate your reply!

[Linch_melody1]

This problem is not limited to you. Many students have similar questions. Perhaps a separate tab should be created to discuss this issue. Thank you