I've noticed today that the rich text editor's image options have been updated to some kind of custom image manager. Which is great for casual forum users that need somewhere to upload images to, etc.
But it's also introduced some kind of moderation facility that means that images have to be approved before they can be viewed by anyone other than the user that uploaded them?? Am I correct in this?
If this is the case, it's a problem. Surely the whole purpose of a Community Support Forum is to help get solutions to user's problems as quickly as possible... ie quicker than Spotify Staff can.
Images often can help explain what you mean, and often make it a lot easier for a user to understand what they need to do. Not being able to view images on a post for some time means that they are going to be left confused and frustrated.
I've just gotten around this issue myself by viewing my post in HTML view and hardcoding the image's SRC to the respective image in my public dropbox folder... but that defeats the whole purpose of the forum having its own image serving capabilities.
Either we need to have images not defaulting to require "approval", or we need to sort out how images are "approved" so that they can be approved quickly and efficiently - I mean within an hour of posting.