Can't pay subscription

[6655nikolai]

Plan

Started as Free, then as Premium.

Country

Russia

Device

Samsung SM-A505FN, but I tried to pay via Website

Operating System

Windows 10 Pro

My Question or Issue

I started as Free. The first time I needed to pay subscription - I couldn't. I use Sberbank. Asked them, maybe they had troubles on their site - no. I tried Visa Digital and Visa Classic.
Attached screenshot. My selected region is Russia. Also tried change language on website (Eng/Rus) - without results.

[Jose_M · Accepted solution]

Hey there!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

[6655nikolai]

Hello,

Yes, it worked the first time in Incognito Mode. I think it was about cache or cookies.

Thank you!!!

[Jose_M]

Hey @6655nikolai!

I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I can help with and have a nice day 🙂