Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[FRANCE]PREMIUM ACCOUNT - DUOMIX ne marche plus

[FRANCE]PREMIUM ACCOUNT - DUOMIX ne marche plus

 

Plan

Premium

Country

FRANCE

Device

all devices

Operating System

all OS

 

My Question or Issue

Je suis invité sur un compte DUO PREMIUM. Après plusieurs mois d'utilisaiton du DUOMIX sans problème celui-ci ne se met plus à jour avec mes données. Je n'apparais plus sur le DUOMIX. J'ai désinstaller/réinstallé tous mes devices. J'ai essayé plusieurs devices, pareil.

Lorsque je vais sur le DUO MIX on me demande de rejoindre, j'accepte, mais rien ne se passe. L'application me demande chaque fois que je vais sur le DUO MIX si je veux rejoindre, je sors, je reviens sur le DUOMIX ça me le demande à nouveau.

J'ai écumé les le présent site sans trouvé de solution.

 

Merci d'avance.

Reply
1 Reply

Hey @cobhan,

 

Thanks for reaching out.

 

We hope you don't mind us answering in English as this is the official language in the Community. 

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

 

If that doesn't fix things, you might be experiencing a case of this Ongoing Issue. You can +VOTE and subscribe to it, if you haven't already. We'll keep you updated on any updates on the matter there, as soon as there are any.

 

Hope this is useful, but don't hesitate to let us know if you have any further questions!

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts